On Tuesday, September 13th, Key IVR celebrated International Programmers Day with our own “Tech Day”. A time for treats and quizzing the technical know-how of our team.
Through mutual clients and connections, Key IVR began a successful partnership with Indigo Cloud after they identified a need for secure payment services for an existing client.
At Key IVR, we’re dedicated to helping our customers capitalize on this, ensuring they’re utilizing all the features available in the latest payment technology.
Key IVR provided two different over-the-phone payment options that met their requirements perfectly and meant customers could pay for their products safely and conveniently.
At Key IVR we’re aware that only 5% of consumers feel secure when paying over the phone. To combat this statistic, we’ve designed a payment solution that converts any keypad tones into a single flat tone, removing the ability for them to be decrypted during the payment process.
It’s a conundrum many businesses face, especially in today’s digital era, where fraudulent attacks are becoming more and more frequent – How do we increase the security of contact centres when processing payments, but maintain a high level of customer satisfaction?
This Easter, Key IVR wants to ensure your business is covered when it comes to protecting online payments and improving your springtime shopper’s customer experience. Many retail companies have seen an increase in online and in store shopping, specifically around the Easter holidays, reporting an unbelievable 86% increase since 2020.
Following the news of the Private Parking Code of Practice, launched by the UK government to reduce parking fines and ban any additional debt collection fees, we’d like to reassure the parking industry that we’re here to help.
Removing the need to talk to a human not only improves efficiencies for the organisation, but can remove a lot of stress for the customer, improving the chances of them making a payment. Here’s our top 5 reasons to choose a Payment IVR for your organisation.
It’s been a week of celebrating personal achievements within the Key IVR team, as some incredible hard work pays off and our colleagues reached some important milestones within their careers.