Debt Collection & Enforcement Payment Solutions

We have payment solutions that make card processing for bailiffs and debt collectors simple, mobile and flexible.

A dedicated Payment IVR telephone line allows your agents to enter their PIN and customer reference details, then hand the phone over to their customer to follow the voice prompts and complete payment.

Additionally, our Web Payments service can run on all smartphones, allowing card payments to be processed at your debtor’s door, providing confirmation details on successful transactions.

Your debt collection staff can view transactions in real time on a dedicated Self-Service Portal.

The Key IVR Web Payments service can be configured as a fully branded e-commerce payment facility, allowing debtors to make payments securely via the Internet. The payments solutions can be integrated with your debt collection or CRM system to provide up to date balance information to the person paying the bill and provide you with real-time reporting.

Transactions are also available for your staff to view real-time via a Self-Service Portal.

The Key IVR Agent Assisted Payments service offers a range of options for your staff to accept payments made over the phone in a safe and compliant manner. DTMF tone suppression and masked card details ensures you’re reducing the risk of data breaches or rogue agents – every call can be PCI-DSS compliant to the highest level and help de-scope your network environment. This is a comprehensive bailiff card processing solution.

Available 24/7, 365 days per year, a fully-branded Payment IVR allows your debtors to pay you at any time without the need for costly staff intervention. The call recordings are created specifically for your requirements, recorded by our professional voice-actor.

The solution can be integrated to validate customer reference numbers and look up balances from your back office systems. Transactions are also available for your staff to view real-time via a Self-Service Portal.

Ideal for debt collection where a recurring credit or debit card payment is required. The service can be configured to your requirements to offer full or recurring payment options, over weeks or months. Our recurring card payment system allows users to set up a debtor, an outstanding debt and a payment profile, similar to a direct debit system. The system will then process the payments at the appropriate time and send debtors receipts automatically.

Daily reports can be generated to inform your users when transactions are declined and when cards are due to expire.

Our Outbound Voice & SMS service can reach a larger audience and save agent time compared to traditional outbound methods. Your message can be delivered even when there’s no one there, or if they are not answering the phone.

The pre-recorded voice message or SMS can be customised according to your preferences, perfect for chasing outstanding and unresponsive debtors. The platform is able to deliver thousands of messages every hour throughout the world both by voice and SMS, saving your agents valuable time and increasing engagement.