How do you take secure payments without impacting
    the customer journey?
    valuable time?
    team resources?
    your deadlines?
    valuable time?
    team resources?
    your deadlines?

    With over 15 years of secure payment experience and smooth customer journeys, there’s a reason we’re trusted by millions of users….

    pci-dss-v4-logo-white
    Find out how

    Fast & secure payments over the phone

    card or digital
    pay by link
    anywhere
    no hardware install
    PCI DSS v4 secure

    Descope your contact centre and office environment with an easy-to-use agent dashboard.

    Provide that superior customer experience

    Find out more
    Desktop Agent Screen Mockup Screen
    Pay by bank video thumbnail

    How does Pay by Bank work?

    Instant bank to bank transfer payments made easy – no card, account numbers or sort codes required.
    Show me how

    Streamline your payment process
    & let customers

    self-serve
    pay by bank
    reconcile quicker
    avoid call queues
    pay anytime

    CREATE Fertility offer 24/7 payment options for IVF patients, taking pressure off their team and saving valuable resources

    Find out more
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    Upcoming webinar

    Maximise Your Workflow: The Power of Key IVR’s Collaborations with Top Providers – 6th November 3pm (GMT)
    Register now
    Secure payment services for 
    Agents
    Retail
    achieving PCI
    Contact Centres
    Compliance Officers
    everyone

    Secure payment services for

    Agents
    Retail
    PCI compliance
    Contact Centres
    Compliance Officers
    everyone

    We provide a range of PCI DSS v4.0 Level 1 compliant IVR, Contact Centre, web and SMS payment solutions, including…

    Agent Assisted Payments

    Helping your agents take PCI compliant card payments on the phone with a seamless customer experience

    Find out more

    Payment IVR

    A PCI compliant, fully automated and branded telephony payment system. Available 24/7

    Find out more

    Click-to-Pay

    A pay-by-link service sending a personalised SMS or email to individual recipients, linking to an auto-filled payment portal
    Find out more

    Pay By Bank

    Instant bank-to-bank transfer payments made easy, no debit or credit card required
    Find out more

    Choose how customers can pay…

    Give flexibility and freedom with a range of payment options

    Debit & Credit Card

    Accept debit or credit card payments – VISA, Mastercard and American Express
    Info

    Pay By Bank​

    More

    PayPal & Digital Wallets

    Accept payments from mobile and digital wallets, including PayPal, Google Pay (G Pay) and Apple Pay
    Info

    Cryptocurrency Payments

    More

    Buy Now Pay Later

    Offer flexible payment options to your customers with no financial risk to you.
    Receive payment in full, minus fees, and let the BNPL provider take care of instalment payments or pay later management.
    Info

    Direct Debit

    More

    Seamless integration to 150+ service providers.

    We connect to​ 
    telephony services
    Gateways
    Acquirers
    VoIP systems
    compliance platforms

    Our solutions are compatible with many different APIs, allowing integration with hundreds of different platforms

    • Easy API and SFTP connectivity options
    • Reconcile and settle payments quicker
    • Secure data transfer between systems
    View integrations
    More
    Trusted by 
    retailers
    contact centres
    debt collectors
    manufacturers
    housing providers
    mccarthy-stone-logo

    Camilla Nicholson - Project Manager

    Feedback has been very positive and welcomed by our communities and their family members. The portal is excellent and easy to use, offering a much simpler and secure payment service.

    waters-and-gate-logo

    Allan Poole - Director

    We worked with Key IVR on two projects over the last 3 years. We found the team to be supportive, professional, and extremely knowledgeable. We are now reaping the benefits of those projects.

    Kevin Feehan - Director

    We’ve been working with Key IVR for over 7 years now, their systems are so reliable we’re very rarely contacted by someone struggling to use the services. The platform is very straightforward and easy to use.

    mccarthy-stone-logo

    Camilla Nicholson - Project Manager

    Feedback has been very positive and welcomed by our communities and their family members. The portal is excellent and easy to use, offering a much simpler and secure payment service.

    waters-and-gate-logo

    Allan Poole - Director

    We worked with Key IVR on two projects over the last 3 years. We found the team to be supportive, professional, and extremely knowledgeable. We are now reaping the benefits of those projects.

    Kevin Feehan - Director

    We’ve been working with Key IVR for over 7 years now, their systems are so reliable we’re very rarely contacted by someone struggling to use the services. The platform is very straightforward and easy to use.

    View client success stories

    Let’s get started

    Shall we discuss how we can help your payment journey?

    Talk to us

    Services that work for everyone, including… 
    Debt Recovery
    Housing
    Travel Agents
    Charities

    Services that work for everyone, including…

    Debt Recovery
    Housing
    Travel Agents
    Charities

    We’re improving the payment journey for organisations from a range of sectors

    Contact Centre Teams

    We can help improve security and operational efficiency within your Contact Centre. From protecting sensitive customer details, to reducing agent call volume, we have a range of PCI-DSS Level 1 compliant solutions to fit your organisation
    Find out more

    Debt Collection & Enforcement

    Collection and card processing needs to be fast, reliable and convenient for both debtors and your staff. Whether you take payments on the phone, via an automated IVR, online or in person we can provide a bespoke, PCI-DSS Compliant solution, comprised of payment methods that work seamlessly together

    Find out more

    Utility Suppliers & Providers

    In a highly competitive industry, it’s important to have the leading edge by offering a superior service. Your customers want to be able to choose how they pay for their services – on the phone, via SMS, online or on their Smart Meter
    Find out more

    Travel Agencies & Tour Operators

    Our services can be tailored to meet the specific needs of the travel sector, providing a range of payment methods to suit your individual requirements

    Find out more

    Property Management & Housing Associations

    Managing and maintaining the incoming funds from tenants is a crucial day-to-day process for any housing association, But, keeping track of this can often be tricky, especially when there are many areas to oversee

    Find out more

    Charities & Not for Profit

    Streamlining donation management is essential for any organization aiming to maximize fundraising efforts and make it easy for supporters to contribute. With a dedicated, automated donation phone line or web portal available 24/7, organizations can ensure that supporters can donate at any time.

    Find out more

    Latest news

    June 4, 2025

    Key IVR Proud to Join Forces with Doncaster Rovers FC as Bronze Sponsor

    We’re thrilled to announce that Key IVR is now a bronze sponsor of Doncaster Rovers, joining the club’s
    April 9, 2025

    Client Success Story: Embrace the Middle East

    Embrace the Middle East originally approached Key IVR following unexpected challenges with their previous payment provider. This prompted
    April 8, 2025

    Key IVR Expands Services with Direct Debit Payments

    As a leading provider of payment and automation solutions, we’re pleased to introduce the latest expansion of Key
    March 6, 2025

    Recognising Women in the Tech Industry

    Here at Key IVR we have a strong female workforce, dedicated to succeeding in the tech industry and