How do you take secure payments without impacting

the customer journey?

valuable time?

team resources?

your deadlines?

valuable time?

team resources?

your deadlines?

With over 15 years of secure payment experience and smooth customer journeys, there’s a reason we’re trusted by millions of users….

Fast & secure payments over the phone

card or digital

pay by link

anywhere

no hardware install

PCI DSS v4 secure

Descope your contact centre and office environment with an easy-to-use agent dashboard.

Provide that superior customer experience

How does Pay by Bank work?

Instant bank to bank transfer payments made easy – no card, account numbers or sort codes required.

Streamline your payment process
& let customers

self-serve

pay by bank

reconcile quicker

avoid call queues

pay anytime

CREATE Fertility offer 24/7 payment options for IVF patients, taking pressure off their team and saving valuable resources

Upcoming webinar

Maximise Your Workflow: The Power of Key IVR’s Collaborations with Top Providers – 6th November 3pm (GMT)

Secure payment services for

Agents

Retail

achieving PCI

Contact Centres

Compliance Officers

everyone

Secure payment services for

Agents

Retail

PCI compliance

Contact Centres

Compliance Officers

everyone

We provide a range of PCI DSS v4.0 Level 1 compliant IVR, Contact Centre, web and SMS payment solutions, including…

Agent Assisted Payments

Helping your agents take PCI compliant card payments on the phone with a seamless customer experience

Payment IVR

A PCI compliant, fully automated and branded telephony payment system. Available 24/7

Click-to-Pay

A pay-by-link service sending a personalised SMS or email to individual recipients, linking to an auto-filled payment portal

Pay By Bank

Instant bank-to-bank transfer payments made easy, no debit or credit card required

Choose how customers can pay…

Give flexibility and freedom with a range of payment options

Debit & Credit Card

Pay By Bank

PayPal & Digital Wallets

Cryptocurrency Payments

Buy Now Pay Later

Direct Debit

Seamless integration to 150+ service providers.

We connect to

telephony services

Gateways

Acquirers

VoIP systems

compliance platforms

Our solutions are compatible with many different APIs, allowing integration with hundreds of different platforms

Trusted by

retailers

contact centres

debt collectors

manufacturers

housing providers

Camilla Nicholson - Project Manager



Feedback has been very positive and welcomed by our communities and their family members. The portal is excellent and easy to use, offering a much simpler and secure payment service.

Allan Poole - Director



We worked with Key IVR on two projects over the last 3 years. We found the team to be supportive, professional, and extremely knowledgeable. We are now reaping the benefits of those projects.

Kevin Feehan - Director



We’ve been working with Key IVR for over 7 years now, their systems are so reliable we’re very rarely contacted by someone struggling to use the services. The platform is very straightforward and easy to use.

Camilla Nicholson - Project Manager



Feedback has been very positive and welcomed by our communities and their family members. The portal is excellent and easy to use, offering a much simpler and secure payment service.

Allan Poole - Director



We worked with Key IVR on two projects over the last 3 years. We found the team to be supportive, professional, and extremely knowledgeable. We are now reaping the benefits of those projects.

Kevin Feehan - Director



Let’s get started

Shall we discuss how we can help your payment journey?

Services that work for everyone, including…

Debt Recovery

Housing

Travel Agents

Charities

Services that work for everyone, including…

Debt Recovery

Housing

Travel Agents

Charities

We’re improving the payment journey for organisations from a range of sectors

Contact Centre Payments

Debt Collection & Enforcement

Utility Suppliers & Providers

Travel Agencies & Tour Operators

Housing Associations

Charities & Not For Profit

Contact Centre Payments

Contact Centre Teams

We can help improve security and operational efficiency within your Contact Centre. From protecting sensitive customer details, to reducing agent call volume, we have a range of PCI-DSS Level 1 compliant solutions to fit your organisation

Debt Collection & Enforcement

Collection and card processing needs to be fast, reliable and convenient for both debtors and your staff. Whether you take payments on the phone, via an automated IVR, online or in person we can provide a bespoke, PCI-DSS Compliant solution, comprised of payment methods that work seamlessly together

Utility Suppliers & Providers

In a highly competitive industry, it’s important to have the leading edge by offering a superior service. Your customers want to be able to choose how they pay for their services – on the phone, via SMS, online or on their Smart Meter

Travel Agencies & Tour Operators

Our services can be tailored to meet the specific needs of the travel sector, providing a range of payment methods to suit your individual requirements

Housing Associations

Property Management & Housing Associations

Managing and maintaining the incoming funds from tenants is a crucial day-to-day process for any housing association, But, keeping track of this can often be tricky, especially when there are many areas to oversee

Charities & Not For Profit

Charities & Not for Profit

Streamlining donation management is essential for any organization aiming to maximize fundraising efforts and make it easy for supporters to contribute. With a dedicated, automated donation phone line or web portal available 24/7, organizations can ensure that supporters can donate at any time.