Table of Contents
What Is a Payment Gateway?
Payment gateways perform the relevant security and validity checks on credit or debit cards they are used by consumers to pay for goods or services.
We often get asked if we just offer the same services as a payment gateway. You might already be using a branded virtual terminal (VT) webpage to take card payments over the phone, such as Worldpay, Sage Pay or Barclays ePDQ etc, so when hearing someone ask you about “payment systems” it’s inevitable that this is going to be the first thing that comes to mind.
How Does Key IVR Work with Payment Gateways?
Thanks to the long-standing and trusted relationship Key IVR has built with these payment gateways, we have developed a range of services that fit perfectly into the existing transaction process.
We provide organisations with a wide variety of branded payment options all powered by a Payment Card Industry Data Security Standard (PCI-DSS) compliant platform. Whether customers are paying with an agent on the phone, on an automated IVR, on a website, across SMS or through a mobile app, the sensitive card data that is taken when performing a transaction is channelled safely and securely straight to the payment gateway. This not only improves the customer experience but drastically reduces the risks of taking card details over the phone using a VT, especially if those calls are recorded – find out why.
We Don't Replace Your Current Payment Gateway
Our services act as a secure conduit to increase convenience and conversion with additional payment methods. Also, we never hold onto any payment funds or store any of your customers’ sensitive card details.
We work with a range of payment gateways, including:
- Global Payments
- Mastercard / TNS
- Barclays ePDQ
- PayPoint IMA
- Fidelity Payments (Fidelipay)
- Global Iris
- Pineapple Payments (Fiserv)
- GOV.UK Pay
- Secure Trading
- BarclayCard Smartpay (Adyen)
- BarclayCard Fuse
THE PAYMENT PROCESS
Here’s how Key IVR works with a Payment Gateway:
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