Using a telephone keypad can be challenging for some customers, especially those with a severe physical disability or problems with dexterity. This becomes an obstacle when they need to use a keypad to provide sensitive digits (such as cardholder data), that wouldn’t be safe to say aloud on a recorded call, or with an agent listening.
To cater to all demographics and provide a more inclusive payment experience, Key IVR have incorporated voice recognition technology into our Agent Assisted Payments solution.