Key IVR is pleased to announce a partnership agreement with U-WFM, a cloud workforce management supplier, offering customers a 100%, OPEX based solution with zero capital outlay and technology hassle. This allows them to immediately become more effective, efficient and economic on a pay-as-you-go basis, but still benefit from a premium Workforce Management solution.
U-WFM believes there is an easier way to deploy Workforce Management and make it accessible, affordable and available to all contact centres, regardless of size. Designed as an easy-to-use, cloud-based platform, U-WFM provides the proven benefits of automated forecasting and scheduling for the entire contact centre workforce.
Key IVR provide innovative PCI compliant payment solutions to organisations across the globe, increasing payment conversion throughout their business and contact centres. Proud to have achieved success through referral and recommendations, Key IVR’s mission is to provide high-volume payment collections through great software and excellent customer service.
Matthew Hughes, CEO of U-WFM said:
“We are very pleased to be working with Key IVR and extending the availability of our Cloud Workforce Management through this relationship. Our Workforce Management Suite, combined with Key IVR’s market-leading automated payment solutions, is helping contact centres combat data security issues, become PCI compliant, whilst driving an improved customer experience.”
Key IVR will work closely with U-WFM to provide secure contact centre solutions which will allow their clients to process payments over the phone, on the web, or over SMS. As one of the first cloud providers of WFM solutions, U-WFM has enabled many centres to deliver the optimal service and customer experience which previously they would have been unlikely to budget for or achieve. Key IVR are delighted to assist in the expansion of their solutions for current and prospective customers.
Steve Richardson-Frankton, Enterprise Sales Manager at Key IVR said:
“We’re delighted to be working in partnership with U-WFM as both organisations have a combined ambition of providing the best technology solutions for contact centres. We’re looking forward to what the partnership will bring, presenting the market with an offering that will give them the competitive edge.”
For more information about U-WFM, visit their website: https://www.u-wfm.com/