Using her considerable experience in client account management, Kate has been instrumental in evolving a customer-centric culture through planning and executing best practice. Kate and her team have led by example in the testing and delivery stages. They have engaged with clients early in the project process and ensured continuous improvements are driven throughout Key IVR.
Always putting the clients’ best interest first, Kate’s tenacious approach has been instrumental in troubleshooting and managing numerous projects and service launches. She has been on hand to assist stakeholders and their staff adopt the new solutions.
In recognition of this, Kate’s role will evolve to Head of Customer Experience, helping Key IVR maximise retention through customer engagement. She will be focusing on the customer lifecycle to further implement a ‘customers for life’ objective, whilst optimising revenue across our new and existing customer base.
We wish Kate the very best of success in her new assignment.