The Key IVR Story

Celebrating over 10 years of secure payments

How It Began...

Since it was founded in 2008, Key IVR has grown significantly in size and service offering. In ten years, the organisation has evolved from a small Doncaster based automated IVR provider, to a dedicated team of specialists offering a wide range of payment channels across telephone, web, SMS and mobile apps. Key IVR are helping organisations across numerous countries and sectors protect their customers with the highest level of security when processing payments. They’re trusted by top leading brands such as Brighthouse, Yorkshire Water, ASDA Pharmacy, Safestyle UK, Beaverbrooks and more.

The demand comes from a need to combat credit card fraud and avoid data breaches that have been hitting the public eye. British Airways and Marriott are just recent examples of malicious attacks on businesses that have had severe consequences for several hundred thousand customers. By adhering to a strict series of guidelines called the Payment Card Industry Data Security Standards (PCI-DSS), setup by the major card providers, organisations can strive to better protect their consumers by thoroughly assessing the security of their payment methods.

Take a look at our journey below…


10 Years of Secure Payments

Key IVR celebrates it’s 10 year anniversary providing secure payments to organisations and their customers worldwide

50 Team Members

Chișinău (Moldova) Office Opens

Key IVR opens an additional European office in Moldova to support their international clients and Partners

First Mobile Payment App

A mobile app available on iPhone and Android which synchronises with household Smart Meters for instant and convenient top-up of gas and electricity

40 Team Members

New York & Dublin Offices Open

Key IVR expand with two office locations in Europe and the USA to provide support to international clients and Partners

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30 Team Members

New Website & Partner Portal Launches


20 Team Members

Service Desk Launched

The Support Team expands further and a dedicated Service Desk is established to meet the rising number of clients and Partners

10 Team Members

Mark Kelly joins Key IVR

Mark starts his career at Key IVR as Head of Sales, expanding the department over the years. As Chief Commercial Officer (CCO) he now oversees the Account Management, Sales and Marketing teams, providing valuable industry knowledge to new and existing clients

Agent Assisted Payments Service Launches

Helping your agents take PCI Compliant card payments on the phone with a seamless customer experience

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Click 3D Anti-Fraud Service Launches

Eliminating up to 100% charge-backs for Card Not Present (CNP) transactions

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Click-to-Pay Service Launches

A pay-by-link service sending a personalised SMS or email to individual recipients, linking to an auto-filled payment portal

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5 Team Members

Taxi Payment Service Launches

A range of secure payment options with ‘FarePay’, designed for drivers, office staff and customers

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Deborah Parkins joins Key IVR

Deborah starts her role at Key IVR providing support to the growing number of clients and their users. She now coordinates the crucial stage when services are released live for customers to use

Outbound Voice & SMS Service Launches

An effective and efficient way of reaching more people in a reduced time with voice and SMS

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Dianne Smith joins Key IVR

Dianne joins Key IVR to start a dedicated sales team, and now as Head of Partnerships manages the relationships with numerous technology providers worldwide

Secure Web Payments Service Launches

A fully-branded PCI DSS Level 1 secure online payment portal, integrated with your existing systems

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Payment IVR Service Launches

A PCI-DSS Level 1 compliant, fully-automated and branded payment collection system that runs 24/7

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Key IVR are a privately owned business offering global automated PCI-DSS compliant payment services. We are a customer-service focused organisation and take care to manage and meet our clients' expectations.


UK: 8 Durham Lane, West Moor Park, Armthorpe, Doncaster DN3 3FE

USA: 8th Floor, 100 Church St, New York, NY 10007

Ireland: 1 Terenure Place, Terenure, Dublin 6W

Moldova: Mitropolit Dosoftei St 112, Chișinău, Moldova