The Key IVR Story

Celebrating over 15 years of secure payments

How It Began...

Since it was founded in 2008, Key IVR has grown significantly in size and service offering. In fifteen years, the organisation has evolved from a small Doncaster based automated IVR provider, to a dedicated team of specialists offering a wide range of payment channels across telephone, web, SMS and mobile apps. Key IVR are helping organisations across numerous countries and sectors protect their customers with the highest level of security when processing payments.

The demand comes from a need to combat credit card fraud and avoid data breaches that have been hitting the public eye. By adhering to a strict series of guidelines called the Payment Card Industry Data Security Standards (PCI-DSS), setup by the major card providers, organisations can strive to better protect their consumers by thoroughly assessing the security of their payment methods.

Take a look at our journey below…


Direct Debit Service Launches

Manage your Direct Debits with an automated payment platform to save your organisation valuable time. A range of 24/7 self-serve, payment reminders and integration options are available.

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Pay by Bank Service Launches

Add bank to bank transfer options to your online payment journey, and receive funds straight away, free from any risk of chargebacks and card-not-present (CNP) fraud.

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Cryptocurrency Payments Service Launches

Get paid in Bitcoin and altcoin cryptocurrency payments from your website, with email and SMS payment links, or over the phone.

Receive funds into your crypto wallet to store or convert immediately into 126 different currencies, straight into your bank account.

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Key IVR reaches 60 employees

In 2021 the number of Key IVR employees reached 60 people

WhatsApp Payment Channel Launches

Our outbound payment services are improved with WhatsApp functionality. SMS campaigns will automatically detect if the recipient has a linked WhatsApp account, sending them a message within the app. This can reach customers using the WhatsApp mobile app, or WhatsApp Web on a desktop

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Smart Home Speaker Payment Service Launches

Customers can make one-off or recurring payments with Alexa, on their Amazon Echo smart speakers and Alexa enabled devices

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Cristina Gupca joins Key IVR

Cristina is a software engineer who has been passionate about technology throughout her career. Spending her time developing on her skills and keeping up to date with the tech world and latest projects, plays a vital role in ensuring client solutions are developed to the highest of standards. Cristina is also dedicated to ensuring her team is always learning and expanding on their career opportunities

ISO 27001 Accredited

Our ISO 27001 accreditation for Information Security Management shows our dedication to the protection of our customers sensitive data, and further displays our commitment to adhering to the highest level of security.

10 Years of Secure Payments

Key IVR celebrates it’s 10 year anniversary providing secure payments to organisations and their customers worldwide

Chris Cairns joins Key IVR

As Head of IT Chris takes pride in his responsibility to provide the best products and services to our clients. He has a wide range of skills which he has integrated well into his role with his peers describing him as both knowledgeable and helpful on a highly professional level. With over 25 years of experience, he is an essential part of our team here at Key IVR.

50 Team Members

Chișinău (Moldova) Office Opens

Key IVR opens an additional European office in Moldova to support their international clients and Partners

First Mobile Payment App

A mobile app available on iPhone and Android which synchronises with household Smart Meters for instant and convenient top-up of gas and electricity

40 Team Members

New York & Dublin Offices Open

Key IVR expand with two office locations in Europe and the USA to provide support to international clients and Partners

30 Team Members

New Website & Partner Portal Launches


20 Team Members

Service Desk Launched

The Support Team expands further and a dedicated Service Desk is established to meet the rising number of clients and Partners

10 Team Members

Mark Kelly joins Key IVR

Mark starts his career at Key IVR as Head of Sales, expanding the department over the years. As Chief Commercial Officer (CCO) he now oversees the Account Management, Sales and Marketing teams, providing valuable industry knowledge to new and existing clients

Agent Assisted Payments Service Launches

Helping your agents take PCI Compliant card payments on the phone with a seamless customer experience

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Click-to-Pay Service Launches

A pay-by-link service sending a personalised SMS or email to individual recipients, linking to an auto-filled payment portal

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5 Team Members

Taxi Payment Service Launches

A range of secure payment options with ‘FarePay’, designed for drivers, office staff and customers

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Deborah Parkins joins Key IVR

Deborah starts her role at Key IVR providing support to the growing number of clients and their users. She now coordinates the crucial stage when services are released live for customers to use

Outbound Voice & SMS Service Launches

An effective and efficient way of reaching more people in a reduced time with voice and SMS

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Dianne Smith joins Key IVR

Dianne joins Key IVR to start a dedicated sales team, and now as Head of Partnerships manages the relationships with numerous technology providers worldwide

Secure Web Payments Service Launches

A fully-branded PCI DSS Level 1 secure online payment portal, integrated with your existing systems

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Payment IVR Service Launches

A PCI-DSS Level 1 compliant, fully-automated and branded payment collection system that runs 24/7

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Key IVR are a privately owned business offering global automated PCI-DSS compliant payment services. We are a customer-service focused organisation and take care to manage and meet our clients' expectations.


UK: 8 Durham Lane, West Moor Park, Armthorpe, Doncaster DN3 3FE

USA: 8th Floor, 100 Church St, New York, NY 10007

USA: 901 S Mopac Expressway, STE 304 Building 1, Austin, TX 78731

Moldova: Mitropolit Dosoftei St 112, Chișinău, Moldova