Since it was founded in 2008, Key IVR has grown significantly in size and service offering. In ten years, the organisation has evolved from a small Doncaster based automated IVR provider, to a dedicated team of specialists offering a wide range of payment channels across telephone, web, SMS and mobile apps. Key IVR are helping organisations across numerous countries and sectors protect their customers with the highest level of security when processing payments. They’re trusted by top leading brands such as Brighthouse, Yorkshire Water, ASDA Pharmacy, Safestyle UK, Beaverbrooks and more.
The demand comes from a need to combat credit card fraud and avoid data breaches that have been hitting the public eye. British Airways and Marriott are just recent examples of malicious attacks on businesses that have had severe consequences for several hundred thousand customers. By adhering to a strict series of guidelines called the Payment Card Industry Data Security Standards (PCI-DSS), setup by the major card providers, organisations can strive to better protect their consumers by thoroughly assessing the security of their payment methods.
Take a look at our journey below…
