Travel Agencies & Tour Operators

A range of secure payment services for the travel sector


Recognised by International Payment Gateways worldwide and fully integrated with existing systems.

It’s more important than ever to ensure you’re securing sensitive customer details when taking payments, regularly assessing your existing systems and transaction processes. Data breaches can not only result in massive fines for an organisation, but irreparable damage to your brand and trust in the marketplace.

Our services can be tailored to meet the specific needs of the travel sector, providing a range of payment methods to suit your individual requirements:


Over the Phone with a Travel Agent

Asking a customer to read out card details over the phone can be a huge security issue and puts sensitive customer details at risk. You can offer a range of options for your staff to accept payments made over the phone in a safe and PCI-compliant manner, customers simply enter their details into their telephone keypad. DTMF tone suppression and masked card details ensure you’re reducing the risk of data breaches – every call can be PCI-DSS compliant to the highest level and help de-scope your network environment.

Find out more about our Agent Assisted Payments service

Online Bookings & Web Payments

A fully branded e-commerce payment facility, available 24/7, allows customers to pay the outstanding balances on their reservations with email receipts. It can be integrated with your existing systems to provide up to date balance information to the person paying the bill and provide you with real-time reporting.

Transactions are also available for your staff to view real-time via a Self-Service Portal.

Find out more about our Web Payments service.


Using Automated Telephone Payments

Available 24/7, 365 days per year, a fully-branded phone payment line gives your customer the facility to pay for their travel plans anytime, saving your staff time so they can focus on new opportunities. The call recordings are created and scripted specifically for your requirements, recorded by our professional voice-actor.

The solution can be integrated to validate customer reference numbers and look up balances from your existing systems. Transactions are also available for your staff to view real-time via a Self-Service Portal.

Find out more about our Payment IVR service.

Recurring Payments & Payment Plans

Set up a payment plan against a customer’s card to ensure outstanding reservation amounts are paid on time or in instalments over a period of time. The service can be configured to your requirements to offer full or recurring payment options, over weeks or months.

Our recurring card payment system allows you to set up a customer with an outstanding amount and a payment plan, similar to a direct debit system. The system will then process the payments at the appropriate time, reducing the risk of late payments and saving you time chasing outstanding amounts. Daily reports are generated to inform your users when transactions are successful or declined.

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Automated Voice & SMS Campaigns

Our Outbound Voice & SMS service can reach a larger audience and save your staff time compared to traditional outbound methods. Your message can be delivered even when there’s no one there, or if they are not answering the phone.

From outstanding payment and reservation reminders, marketing campaigns or important travel news, the pre-recorded voice message or SMS can be customised according to your preferences. E.g. If you need to inform a set of customers about Government Foreign Office advice about traveling to a specific country that will impact their reservations.

The platform is able to deliver thousands of messages every hour throughout the world both by voice and SMS, saving your agents valuable time and increasing engagement.


IATA and the PCI-DSS

IATA has mandated that all travel agents achieve Payment Card Industry Data Security Standard (PCI DSS) compliance to obtain and retain accreditation as an IATA accredited agent. Despite the prospect of fines and penalties, many agents are not PCI-compliant. There are numerous reasons for this, ranging from a lack of awareness or interest to underestimating the technical complexity of the Standard.

IATA (in consultation with ACTA) has recognised that the process of becoming compliant with the PCI DSS can be complex and lengthy for travel agents.

Broken down into six major security goals with 12 areas of focus, the PCI DSS could impose a possible 288 requirements. Consequently, it has extended the enforcement date from June 2017 to 1 March 2018. This effective date aligns with the planned implementation date for NewGen ISS, and PCI DSS compliance is an integral part of the resolution rules.

Whether you are a large or a small agent looking to achieve and maintain compliance with the PCI DSS, Key IVR can help.
Contact us on 01302 513 000 or

Key Benefits

  • Provide your customers with a range of payment services – on the phone with staff, via an automated IVR or online payment portal.
  • Hosted on a DTMF Suppressant Call Centre Payments Platform
  • Level 1 PCI-DSS Compliant v3.2 – The highest level of security
  • VISA Europe Approved
  • 100% hosted solution, meaning no on-site installation or down time
  • Multiple Agent Logins
  • Concurrent Licencing (no seat licences)
  • Continuous conversation with customer when taking card details
  • Real-time reporting
  • Removes the need to pause call-recordings
  • Optimised agent experience through a Self-Service Portal
  • Integration with major Payment Service Providers
  • Well designed API for simple integration
  • Competitive call and transaction rates


Travel Payments Solution Demo

We’d be happy to show you our range of services in action with a one-to-one on-screen demonstration from a payment solutions expert.

Please submit your details and we’ll be in contact to arrange a demo.


    Key IVR are a privately owned business offering global automated PCI-DSS compliant payment services. We are a customer-service focused organisation and take care to manage and meet our clients' expectations.


    UK: 8 Durham Lane, West Moor Park, Armthorpe, Doncaster DN3 3FE

    USA: 8th Floor, 100 Church St, New York, NY 10007

    Ireland: 1 Terenure Place, Terenure, Dublin 6W

    Moldova: Mitropolit Dosoftei St 112, Chișinău, Moldova