Partner Success Story: Cardstream
Key IVR and Cardstream have been working closely together for over 10 years, collaborating on joint opportunities for secure and reliable payment systems for organisations across the UK.
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News & Blog
Latest News from Key IVR
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Payment IVR Service Demonstration
Welcome to the Key IVR Click-to-Pay demonstration. The purpose of this solution is to increase payment conversion over a number of different channels including SMS, email, webchat and WhatsApp.
Key IVR Partner with Xarios Technologies to Offer Integrated Payments Over the Phone
Key IVR are delighted to be partnering with Xarios, broadening their portfolio of services to offer PCI-DSS compliant telephone payment solutions to their resellers.
Partner Success Story: Trust Payments
Trust Payments is a global payments group founded in 2019 for global pay-in, pay-out and customer journey technologies. Take a look at how the partnership led to the successful implementation of payment solutions to mutual clients.
Guide: How to Descope Your Contact Centre
Asking customers to read out their card details over the phone places their sensitive cardholder data (CHD) at risk of fraud and data breaches from eavesdroppers, call recordings, compromised software and other cyberattacks.
How to Increase the Efficiency of Your Direct Debit Payments
By combining Direct Debit with Key IVR’s automated secure payments platform, each process will be quicker, and equate to thousands of pounds saved per month for your organisation.
Click-to-Pay Payment Service Demonstration
Welcome to the Key IVR Click-to-Pay demonstration. The purpose of this solution is to increase payment conversion over a number of different channels including SMS, email, webchat and WhatsApp.
Key IVR Partner with Grow With Us to Offer Secure Payments to the Finance Industry
Key IVR is excited to announce our recent partnership with Grow With Us, an innovative consultancy business that provides process improvement services to organisations.
Congratulations to Kate Plews, Promoted to Head of Customer Experience
Key IVR are delighted to announce that our Senior Account Manager, Sophie Kelly, has recently expanded her role, and has been promoted to Senior Account & Critical Delivery Manager.
2021 – The Cashless & Contactless Year for Payments
What does 2021 hold in store for the payment industry? The unpredictable events of 2020 dropped a bombshell on businesses and consumers, forcing contactless payments and WFH security into the limelight. Take a look at some of the other payment trends for this year.
Key IVR New Partnership with Cavendish Communications
Key IVR are pleased to announce a new partnership with Cavendish Communications, an independent telecommunications provider to businesses in the UK. Working together, both parties intend to broaden their client base by offering secure payments across a variety of sectors.
Congratulations to Sophie Kelly, Promoted to Senior Account & Critical Delivery Manager
Key IVR are delighted to announce that our Senior Account Manager, Sophie Kelly, has recently expanded her role, and has been promoted to Senior Account & Critical Delivery Manager.
Improve Your Reach and Payment Conversion with WhatsApp Messages
Key IVR is proud to announce that we’ve extended our Click-to-Pay and Outbound Messaging services to send messages to customers using WhatsApp, one of the most popular messaging services in the world.
Key IVR Innovate with Bottomline to Introduce New Alternative Payment Options
We are delighted to announce that, through our partnership with Bottomline Technologies, Key IVR will now be adding Direct Debit and Pay Direct (electronic funds transfer) to our extensive range of payment channels.
Key IVR Partner with Elavon to Offer Innovative and Secure Payment Processing in the US
Elavon and Key IVR are excited to announce a new partnership, making it easier for US merchants to access a wide range of innovative and secure card payment solutions. With a seamless integration between the Key IVR platform and Elavon gateway, businesses and consumers alike are protected to the highest level of payment security, PCI-DSS…
Leading Holiday Company Invests in the Latest Payment Technology During Lockdown
As the world took a turn for the worst at the beginning of 2020, Key IVR put extra measures in place to help businesses make it through such uncertainty.
Why Your “Back to Work” Plans Need to Include Flexible Secure Payment Services
No one has a crystal ball, but for organisations, the future’s looking bright. Yesterday we were comfortably working from home in our pyjama bottoms, but as restrictions begin to ease, we’re faced with achieving some level of “normality” – before lockdown took place. Now you’re faced with a balancing act, all while maintaining the security…
CICM Webinar: Maximising Collections in Your Organisation
By working with an experienced omnichannel solutions provider to discuss and assess your current process, you can identify your customer service gaps and how your Contact Centre solution can benefit.
Your COVID-19 Contingency Plan: How Can Your Agents Take Secure Payments When Working Remotely or Working From Home?
Working remotely or working from home (WFH) doesn’t mean your business revenue is at risk. Additionally, you don’t have to comprise security and put your customers’ sensitive payment details or your organisation’s reputation on the line.
Guide: How to Secure Your Call Recording
Call recording is an important part of training, quality control and dispute management for organisations and their call centres. For many industries this is a standard obligation, as outlined by the FCA to prevent, detect and deter market abuse.
Key IVR and Optomany Develop “At the Bed” Payments for Reputable Private Hospital Chain
Key IVR and Optomany have been long standing partners for over four years, working together to streamline the payment journey for organisations across the UK.
Guide: 5 Ways to Improve Your Customer Payment Experience
Chargeback fraud occurs when a consumer makes a legitimate purchase with a credit card, then requests a chargeback from their bank. If it’s approved, the consumer not only keeps the purchase, but has also received a full refund.
Guide: How to Reduce Fraudulent Chargebacks
Chargeback fraud occurs when a consumer makes a legitimate purchase with a credit card, then requests a chargeback from their bank. If it’s approved, the consumer not only keeps the purchase, but has also received a full refund.
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Guide: What is PSD2 & SCA?
The second Payment Services Directive (PSD2) is an EU Directive considered to be a game-changer for banking and online retail. It’s goal will be to increase transparency and consumer trust.
Huge AMCA Data Breach Impacts over 20 Million U.S. Patients Across Three Major Medical Firms
Over 20 million patients of three competing medical testing firms, Quest Diagnostics, LabCorp and BioReference Laboratories Inc, may have been affected by a breach after a billing collections service provider, American Medical Collections Agency (AMCA), reported that an unauthorised user had access to their systems. AMCA are a New York based company with a long…
Asia’s Largest Retailer Hit by Data Breach, Comprising 460,000 Customers of It’s Uniqlo and GU Websites
From April 23rd to May 10th, Asia’s largest retailer, Fast Retailing, announced a data breach that affected more than 460,000 online shoppers of its Japanese Uniqlo and GU brand websites. The company confirmed that an unauthorised login by a third party occurred on the online store, but there were no reports of information being used…
Web Chat Payments: Safe, Convenient and Diverse
Ecommerce purchases have been on the rise for years, as technology and the convenience that online shopping brings plays a massive part in assisting people’s busy lifestyles. The only downside is the lack of human interaction when it comes to queries or assistance, and asking a quick question over email can often be seen as…
Guide: What is PCI-DSS Compliance?
The Payment Card Industry Data Security Standard (PCI-DSS or PCI DSS) is a set of security standards designed to ensure that all companies that accept, process, store or transmit credit card information maintain a secure environment.
Agent Assisted Payments Demonstration
This is a walk-through on how the Agent Assisted Payments service works. The purpose of this solution is to allow agents to take card payments securely over the phone. There are three ways to configure this service to suit how your contact centre operates. This is the most popular method, the Route 2 option, which secures the…
Is Pause and Resume Really Protecting Your Customers’ Data?
Organisations that accept card payments over the phone are recording calls for training and monitoring purposes, an obligation the Financial Conduct Authority (FCA) put in place to prevent, detect and deter market abuse. This becomes difficult for those wanting to achieve the Payment Card Industry Data Security Standard (PCI-DSS) which states that no sensitive card…
Guide: What is DTMF Masking?
DTMF masking (often called DTMF suppression) helps organisations obtain PCI compliance whilst continuing to take payments over the phone and record their calls. The masking software either replaces the tones or converts the two pitches into a single flat tone to ensure they cannot be decrypted by a hacker or someone within the organisation.
What is PCI-DSS Compliance?
What is PCI-DSS Compliance? The Payment Card Industry Data Security Standard (PCI-DSS or PCI DSS) is a set of security standards designed to ensure that all companies that accept, process, store or transmit credit card information maintain a secure environment. The Payment Card Industry Security Standards Council (PCI-SSC) was formed by Visa, MasterCard, American Express, JCB…
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