How Click-to-Pay Is Used for At-the-Door & On-site Payments Whilst an agent is on site with a customer, they can input all of the relevant reference or purchase details into their dashboard, including a phone number or email address. This then triggers an SMS or email that is sent the the customer with a unique…
Collecting an Outstanding Payment or Making a Purchase with Click-to-Pay An SMS or email is sent to a customer asking for payment with a unique web link, taking the customer straight through to a web page to enter their card details, bypassing any need to enter order information or customer references. If the card has…
The Payment Card Industry Data Security Standard (PCI-DSS or PCI DSS) is a set of security standards designed to ensure that all companies that accept, process, store or transmit credit card information maintain a secure environment. We explain everything you need to know about PCI compliance.
Ensuring PCI compliance throughout your contact centre and business when processing card payments is challenging. It can be virtually impossible to secure every system, from call recording through to agent activity, network security and data backups. Key IVR have the solution to help de-scope your entire office and network environments by ensuring the payment data never…
Thanks to feedback from our clients in the Utilities sector regarding the convenience of SMS smart meter top-up payments, Key IVR are pleased to announce a new payment app for Apple iPhone and Android smartphones. The app allows customers to top up their household gas or electric from where-ever they are, on one simple interface,…
With the introduction of the General Data Protection Regulation (GDPR) across Europe and the UK Government’s new Data Protection Act (2018), the Information Commissioners Office (ICO) are clamping down on organisations that are failing to comply. Fines can be as high as €20 million (approximately £17.5 million), or up to 4% of annual turnover, whichever…
Organisations that accept card payments over the phone are recording calls for training and monitoring purposes, an obligation the Financial Conduct Authority (FCA) put in place to prevent, detect and deter market abuse. This becomes difficult for those wanting to achieve the Payment Card Industry Data Security Standard (PCI-DSS) which states that no sensitive card…
DTMF masking (often called DTMF suppression) helps organisations obtain PCI compliance whilst continuing to take payments over the phone and record their calls. The masking software either replaces the tones or converts the two pitches into a single flat tone to ensure they cannot be decrypted by a hacker or someone within the organisation.
Key IVR are pleased to announce a new partnership with Marie Curie, the UK’s leading charity for people living with any terminal illness and their families. The charity helps people make the most of the time they have together by delivering expert hands-on care, emotional support, research and guidance. Key IVR will work with Marie…
The European Union’s General Data Protection Regulation (GDPR) comes into play on 25th May 2018, designed to protect the personal data of consumers and make organisations more accountable on how they handle such information. Built upon the existing Data Protection Act (DPA) 1998, GDPR is the most comprehensive data privacy standard to date. Its implementation…
Key IVR have introduced Smart Meter payments to allow customers of energy suppliers to top-up their account from the meter display or via SMS, along with helpful account balance text alerts, E.g. When a meter is running low or if there is an issue on the account. The method uses the existing GSM wireless technology…
If you’re a Key IVR customer with a web payment solution and you’re not validating your customer transactions you’re spending valuable time matching every transaction and investigating errors. With IVR validation, a simple upgrade to your existing Key IVR solution, you’ll have the option to supply customer records or a list of outstanding payments so transactions…
