News and Blogs

Latest News from Key IVR

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News & Blogs


What is GDPR?

The European Union’s General Data Protection Regulation (GDPR) comes into play on 25th May 2018, designed to protect the personal data of consumers and make organisations more accountable on how they handle such information. Built upon the existing Data Protection Act (DPA) 1998, GDPR is the most comprehensive data privacy standard to date. Its implementation…

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Support Team Expansion

We’d like to welcome two new members to the Key IVR family, Abiodun Popoola (Helpdesk Manager) and Nameesha Weeratunga (Helpdesk Administrator). They will both be providing support to our growing client base and bring a wealth of experience to the team. Abiodun PopoolaHelp Desk Manager Nameesha WeeratungaHelpdesk Administrator Interested in joining the Key IVR team? We are looking…

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Tailoring a PCI Compliant Solution for At-the-Door Payments

Providing every member of your field-based teams with a PDQ machine can be costly to maintain and relies on strong signal to process transactions, there are some cost-effective alternatives available. We have payment options that make card processing for your staff on-site at your customer’s property simple, mobile and flexible. Your staff can view transactions in real time…

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Key IVR Launches it New Website!

We are pleased to announce our new mobile-responsive website has gone live, with our latest service portfolio, case studies and more. Built on a popular web CMS, the new website is now a home for all product information with future plans to develop a dedicated Partner Portal and sector specific pages. If you have any…

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Online shopping

Save valuable time and improve payment accuracy with IVR validation

If you’re a Key IVR customer with a web payment solution, if you’re not validating your customer transactions you’re spending valuable time matching every transaction and investigating errors. With IVR validation, a simple upgrade to your existing Key IVR solution, you’ll have the option to supply customer records or a list of outstanding payments so transactions…

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What is PCI-DSS Compliance?

What is PCI-DSS Compliance? The Payment Card Industry Data Security Standard (PCI-DSS or PCI DSS) is a set of security standards designed to ensure that all companies that accept, process, store or transmit credit card information maintain a secure environment. The Payment Card Industry Security Standards Council (PCI-SSC) was formed by Visa, MasterCard, American Express, JCB…

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OneCall Insurance extend their Key IVR partnership

The long-standing partnership between OneCall Insurance and Key IVR has been extended further with the introduction of secure call centre payments using Key IVR’s Border platform. Border enables OneCall Insurance call centre agents to take payments securely using Key IVR’s PCI compliant payment suite. One Call Insurance lets you compare car insurance, home insurance, van…

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New Key IVR Helpdesk

Key IVR have implemented new support processes and created a dedicated support team to enhance communication and service levels to our clients. These processes are managed by our in-house support team, who will evaluate your enquiry or issue and prioritise the actions required by using a three tier system. Your support enquiries are allocated a…

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G24 Parking Management Solutions go live with Key IVR

G24 Parking Solutions have launched their secure payment line with Key IVR to enable automated payment collection services 24 hours a day, supported by a comprehensive back-office integration. They specialise in providing car park management solutions to retailers, retail parks and other corporate and independent organisations throughout the UK. G24 offer clients a range of…

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Key IVR welcomes new Channel Partner Optomany

Key IVR are pleased to announce a partnership agreement with Optomany a new and innovative payment service provider offering the very latest in electronic acceptance solutions. Optomany is one of the newest names in the payment processing arena, but with a rich heritage and a management team responsible for delivering many payment sector firsts. Their…

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Key IVR are a privately owned business offering automated payment services in the UK and internationally through Europe and into the United States. We are a customer-service focused organisation and take care to manage and meet our clients' expectations.


Key IVR Ltd, Unit 8 Durham Lane, West Moor Park, Armthorpe, Doncaster, United Kingdom DN3 3FE

Key IVR (Ireland) Ltd, 8 Clanwilliam Square, Grand Canal Quay, Dublin 2, D02 PF75, Ireland

Key IVR, 8th Floor, 100 Church St, New York, NY 10007, USA