Send unique payment links by
text message
email
WhatsApp
SMS
social media
web chat

A PCI compliant service to increase payment conversion, with personalised messages containing unique links for each recipient.

click-to-pay-solution

Send unique payment links by

text message
email
WhatsApp
SMS
social media
web chat
text
email
WhatsApp
SMS
social
chat

A PCI compliant service to increase payment conversion, with personalised messages containing unique links for each recipient.

click-to-pay-solution
pay-by-bank-interface

Choose your

delivery channel…

There are four ways for a Customer to receive a secure payment link from your organisation. 

SMS / Text Message

Email

WhatsApp Message

Web Chat & Social Media

Choose your

delivery channel…

There are four ways for a Customer to receive a secure payment link from your organisation. 

sms-and-text-payment
email-payment-preview
whatsapp-payment-preview
web-chat-social-media
Trusted by many…

How it works 

This pay-by-link service launches a mobile-friendly payment web page with as much or as little customer information pre-filled as required, allowing them to confirm payment details and simply complete the transaction.

A customer can enter new card details or use a previously stored card, making it easy for a customer to complete the payment process.

See it in action

How Create Fertility added self-serve options to reduce amount of payment-only calls

Create Fertility wanted to increase their digital presence and streamline the payment journey for patients.

How did Click-to-Pay Payments solve their challenge?

create-fertility-logo

David Gilbert - Chief Financial Officer

"Working with Key IVR’s project team, specifically the Project Manager, Ecaterina, was excellent. They were efficient, accurate, competent and reliable, making the overall experience and process run smoothly. Training and workshops were provided by the Key IVR Customer Experience Team, allowing us to steadily adopt the new payment methods, incorporating them into our day-to-day operations."

create-fertility-logo

David Gilbert - Chief Financial Officer

"Working with Key IVR’s project team, specifically the Project Manager, Ecaterina, was excellent. They were efficient, accurate, competent and reliable, making the overall experience and process run smoothly. Training and workshops were provided by the Key IVR Customer Experience Team, allowing us to steadily adopt the new payment methods, incorporating them into our day-to-day operations."

How Create Fertility added self-serve options to reduce amount of payment-only calls

Create Fertility wanted to increase their digital presence and streamline the payment journey for patients.

How did Click-to-Pay Payments solve their challenge?

How can Click-to-Pay be used?

Click-to-Pay is a diverse payment option that can be used in multiple ways to streamline your payment collection process.

Your solution can be configured to use a combination of methods, all fully secure to the highest level of PCI-DSS compliance.

Collecting an outstanding payment or making a purchase

An SMS or email is sent to a customer asking for payment with a unique web link, taking the customer straight through to a web page to enter their card details, bypassing any need to enter order information or customer references.

If the card has been securely saved on the account, all card information is pre-filled out, or new card details can be entered to complete the process. An SMS or email is sent as a payment receipt.

At-the-door & on-site secured payments

Product or Service Purchase

An agent is on site with a customer and has just completed a purchase. The agent inputs a deposit or purchase details, including the customer’s phone number or email address who then receives an email, SMS or WhatsApp message linking to a fully branded secure web payments page.

The customer can then complete the payment in a PCI compliant manner on their own device and the sales agent doesn’t see or hear any card sensitive details.

Bulk send email or SMS campaigns

Combine Click-to-Pay with our Outbound Services to send SMS or email messages to a customer data list. This generates a unique URL for each recipient that takes them to a web payments page with reference and payment amounts pre-filled. All they need to do is confirm a payment method.

You can edit the message content, customise the dynamic fields such as Name, Company Name and Order Reference details and dispatch an SMS or email quickly and easily.

Choose how customers can pay…

Give flexibility and freedom with a range of payment options

Debit & Credit Card

Accept debit or credit card payments – VISA, Mastercard and American Express

Pay By Bank​

PayPal & Digital Wallets

Accept payments from mobile and digital wallets, including PayPal, Google Pay (G Pay) and Apple Pay

Cryptocurrency Payments

Buy Now Pay Later

Offer flexible payment options to your customers with no financial risk to you. Receive payment in full, minus fees, and let the BNPL provider take care of instalment payments or pay later management.

Direct Debit

Click-to-Pay service additions…

There are a multitude of additions we provide to suit your bespoke Click-to-Pay Solution.

Your solution can be configured to suit your business needs, all fully secure to the highest level of PCI-DSS compliance.

Pay by Bank

Collect payments quicker, directly from your customer’s bank with Pay By Bank. Simply add a payment button on your checkout page and the customer is transferred to their bank to login and authorise payment.

All the details of the payment are encrypted and passed through to their bank so there are is no risk of payer error.

Direct Debit Payments

Add Direct Debit to your payment solution and start securing collections through one of the most trusted channels in the UK.

Set up, modify and monitor Direct Debits simply and conveniently, avoiding the hassle of chasing a multitude of late payments. Options include: payment plans and one-off transactions to collect variable amounts, subscription payments and fixed fees alike.

Tokenisation

Tokenise a customer’s card, meaning they will only need to provide card details once, saving them time on regular payments and purchases.

All payments are secure as card details are not stored anywhere outside the issuing card company, with tokens containing a dedicated reference for every individual customer.

E.g. Policy number, customer number, customer name, phone number, etc.

Recurring Payments

Offer your customers a Recurring Payment Plan with a range of payment frequencies, such as weekly, fortnightly, monthly, etc.

A Recurring Payment Plan / CPA (Continuous Payment Authority) differs from a Direct Debit as you can re-take failed payments, restarting the plan and avoiding expensive failed payment charges.

This method is recommended by the FCA, as debt isn’t added onto customers paying off existing debt.

SFTP Integration

Validate your customer transactions and avoid matching every transaction and investigating human errors.

You’ll have the option to supply customer records or a list of outstanding payments so transactions can be validated as a customer makes a payment.

Bespoke API Integration

Our solutions are compatible with many different APIs, allowing integration with hundreds of different platforms.

If necessary, a bespoke API can be developed to work seamlessly with your business systems.

Track payments & activity on your Client Portal

client-portal-mockup
Want to know more?

Submit your details and a payment specialist will be in touch.

We’d be happy to show you Click-to-Pay in action, discuss your requirements and pricing.
sophie-chan-key-ivr

Sophie Chan

Head of Account Management

Services that work for everyone, including… 
Debt Recovery
Housing
Travel Agents
Charities

Services that work for everyone, including…

Debt Recovery
Housing
Travel Agents
Charities

We’re improving the payment journey for organisations from a range of sectors

Contact Centre Teams

We can help improve security and operational efficiency within your Contact Centre. From protecting sensitive customer details, to reducing agent call volume, we have a range of PCI-DSS Level 1 compliant solutions to fit your organisation

Debt Collection & Enforcement

Collection and card processing needs to be fast, reliable and convenient for both debtors and your staff. Whether you take payments on the phone, via an automated IVR, online or in person we can provide a bespoke, PCI-DSS Compliant solution, comprised of payment methods that work seamlessly together

Utility Suppliers & Providers

In a highly competitive industry, it’s important to have the leading edge by offering a superior service. Your customers want to be able to choose how they pay for their services – on the phone, via SMS, online or on their Smart Meter

Travel Agencies & Tour Operators

Our services can be tailored to meet the specific needs of the travel sector, providing a range of payment methods to suit your individual requirements

Property Management & Housing Associations

Managing and maintaining the incoming funds from tenants is a crucial day-to-day process for any housing association, But, keeping track of this can often be tricky, especially when there are many areas to oversee

Charities & Not for Profit

Managing and maintaining the incoming funds from tenants is a crucial day-to-day process for any housing association, But, keeping track of this can often be tricky, especially when there are many areas to oversee

With Key IVR’s PCI-DSS compliant solutions, not for profit organisations can offer their donators the best experience during the fund-raising process – along with protecting their sensitive data

Latest news

Webinar: Key IVR Presents Maximising Collections in Your Organisation

Join us on the 6th of June at 10am (BST) and discover how you could be breaking down

Let the Hunt Begin! We Challenged Our Teams to Find Bugs and Win Prizes

We held a Code Retreat, where our talented group of developers collaborated in ever-changing teams to solve a

Key IVR Adds Ground-Breaking AI Technology into Service Platforms

Key IVR continues to innovate and investigate new technological breakthroughs. Artificial intelligence (AI) technology is an exciting area

Client Success Story: CREATE Fertility

Learn how Key IVR worked closely with CREATE Fertility to deliver two self-serve options which drastically reduced the