A PCI compliant service to increase payment conversion, with personalised messages containing unique links for each recipient.
- Increase your conversion rate with prefilled payment pages
- Improved customer experience & brand image
- Save time and money on valuable staff resources
- Works with SMS, email, WhatsApp & web chat or social media
Send unique payment links by
A PCI compliant service to increase payment conversion, with personalised messages containing unique links for each recipient.
- Increase your conversion rate with prefilled payment pages
- Improved customer experience & brand image
- Save time and money on valuable staff resources
- Works with SMS, email, WhatsApp & web chat or social media
Choose your
delivery channel…
There are four ways for a Customer to receive a secure payment link from your organisation.
SMS / Text Message
WhatsApp Message
Web Chat & Social Media
Choose your
delivery channel…
There are four ways for a Customer to receive a secure payment link from your organisation.
How it works
This pay-by-link service launches a mobile-friendly payment web page with as much or as little customer information pre-filled as required, allowing them to confirm payment details and simply complete the transaction.
A customer can enter new card details or use a previously stored card, making it easy for a customer to complete the payment process.
- Flexible to work for you. Payment links can go to one customer or many, ideal for bulk payment collection
- Give your customers peace of mind that their information is safe by removing sensitive cardholder data from your organisation
- Eradicate friendly fraud, stopping chargebacks with advanced identity verification
- Reconcile payments easily with minimal to no change to your current processes
How Create Fertility added self-serve options to reduce amount of payment-only calls
David Gilbert - Chief Financial Officer
"Working with Key IVR’s project team, specifically the Project Manager, Ecaterina, was excellent. They were efficient, accurate, competent and reliable, making the overall experience and process run smoothly. Training and workshops were provided by the Key IVR Customer Experience Team, allowing us to steadily adopt the new payment methods, incorporating them into our day-to-day operations."
David Gilbert - Chief Financial Officer
"Working with Key IVR’s project team, specifically the Project Manager, Ecaterina, was excellent. They were efficient, accurate, competent and reliable, making the overall experience and process run smoothly. Training and workshops were provided by the Key IVR Customer Experience Team, allowing us to steadily adopt the new payment methods, incorporating them into our day-to-day operations."
How Create Fertility added self-serve options to reduce amount of payment-only calls
How can Click-to-Pay be used?
Click-to-Pay is a diverse payment option that can be used in multiple ways to streamline your payment collection process.
Your solution can be configured to use a combination of methods, all fully secure to the highest level of PCI-DSS compliance.
Collecting an outstanding payment or making a purchase
An SMS or email is sent to a customer asking for payment with a unique web link, taking the customer straight through to a web page to enter their card details, bypassing any need to enter order information or customer references.
If the card has been securely saved on the account, all card information is pre-filled out, or new card details can be entered to complete the process. An SMS or email is sent as a payment receipt.
At-the-door & on-site secured payments
Product or Service Purchase
An agent is on site with a customer and has just completed a purchase. The agent inputs a deposit or purchase details, including the customer’s phone number or email address who then receives an email, SMS or WhatsApp message linking to a fully branded secure web payments page.
The customer can then complete the payment in a PCI compliant manner on their own device and the sales agent doesn’t see or hear any card sensitive details.
Bulk send email or SMS campaigns
Combine Click-to-Pay with our Outbound Services to send SMS or email messages to a customer data list. This generates a unique URL for each recipient that takes them to a web payments page with reference and payment amounts pre-filled. All they need to do is confirm a payment method.
You can edit the message content, customise the dynamic fields such as Name, Company Name and Order Reference details and dispatch an SMS or email quickly and easily.
Give flexibility and freedom with a range of payment options
Debit & Credit Card
PayPal & Digital Wallets
Buy Now Pay Later
There are a multitude of additions we provide to suit your bespoke Click-to-Pay Solution.
Your solution can be configured to suit your business needs, all fully secure to the highest level of PCI-DSS compliance.
Pay by Bank
Collect payments quicker, directly from your customer’s bank with Pay By Bank. Simply add a payment button on your checkout page and the customer is transferred to their bank to login and authorise payment.
All the details of the payment are encrypted and passed through to their bank so there are is no risk of payer error.
Direct Debit Payments
Add Direct Debit to your payment solution and start securing collections through one of the most trusted channels in the UK.
Set up, modify and monitor Direct Debits simply and conveniently, avoiding the hassle of chasing a multitude of late payments. Options include: payment plans and one-off transactions to collect variable amounts, subscription payments and fixed fees alike.
Tokenisation
Tokenise a customer’s card, meaning they will only need to provide card details once, saving them time on regular payments and purchases.
All payments are secure as card details are not stored anywhere outside the issuing card company, with tokens containing a dedicated reference for every individual customer.
E.g. Policy number, customer number, customer name, phone number, etc.
Recurring Payments
Offer your customers a Recurring Payment Plan with a range of payment frequencies, such as weekly, fortnightly, monthly, etc.
A Recurring Payment Plan / CPA (Continuous Payment Authority) differs from a Direct Debit as you can re-take failed payments, restarting the plan and avoiding expensive failed payment charges.
This method is recommended by the FCA, as debt isn’t added onto customers paying off existing debt.
SFTP Integration
Validate your customer transactions and avoid matching every transaction and investigating human errors.
You’ll have the option to supply customer records or a list of outstanding payments so transactions can be validated as a customer makes a payment.
Bespoke API Integration
Our solutions are compatible with many different APIs, allowing integration with hundreds of different platforms.
If necessary, a bespoke API can be developed to work seamlessly with your business systems.
Track payments & activity on your Client Portal
- Real time and historical reporting across all your payment services
- Monitor payment volume, payment status, call volume, call abandonment rate, recurring payment plans, licences and much more
- Download payment and call log reports
- Intuitive and easy to use
- Set user access controls for admins and users with limited control
Submit your details and a payment specialist will be in touch.
Sophie Chan
Head of Account Management
Services that work for everyone, including…
Debt Recovery
Housing
Travel Agents
Charities
Services that work for everyone, including…
Debt Recovery
Housing
Travel Agents
Charities
Contact Centre Teams
Debt Collection & Enforcement
Collection and card processing needs to be fast, reliable and convenient for both debtors and your staff. Whether you take payments on the phone, via an automated IVR, online or in person we can provide a bespoke, PCI-DSS Compliant solution, comprised of payment methods that work seamlessly together
Utility Suppliers & Providers
Travel Agencies & Tour Operators
Our services can be tailored to meet the specific needs of the travel sector, providing a range of payment methods to suit your individual requirements
Property Management & Housing Associations
Managing and maintaining the incoming funds from tenants is a crucial day-to-day process for any housing association, But, keeping track of this can often be tricky, especially when there are many areas to oversee
Charities & Not for Profit
Managing and maintaining the incoming funds from tenants is a crucial day-to-day process for any housing association, But, keeping track of this can often be tricky, especially when there are many areas to oversee
With Key IVR’s PCI-DSS compliant solutions, not for profit organisations can offer their donators the best experience during the fund-raising process – along with protecting their sensitive data