Increase payment conversion over SMS, email and web-chat


Send an SMS or email to your customers with a URL that will prefill reference and payment amount details.

Combine with our Outbound SMS and Web Payment services for a fully branded and integrated solution.

Increase payment conversion with Click-to-Pay, producing a personalised SMS or email with a unique URL link for each recipient. This pay by link service launches a mobile friendly payment web page with as much or as little customer information pre-filled required, allowing them to confirm payment details and complete the transaction.

A customer can enter new card details or use a previously stored card, making it easy for a customer to complete the payment process. No need to enter a reference number or payment amount, just a payment method.

Key Benefits

  • Multiple dynamic fields to personalise message content to individual recipients, with a link to an auto-filled payment portal
  • Increase payment conversion by substantially reducing the steps needed to make payment
  • Sent via SMS or Email to customers individually or combine with our Outbound Voice & SMS service for mass send and maximum outreach
  • Works on all web browsing devices – smartphones, tablets, laptops or desktop PCs
  • Ability to link to a fully-branded, 3D Secure, PCI compliant Web Payments page
  • Integrates with your business systems to use customer reference details

How Click-To-Pay Can Be Used:

Collecting an Outstanding Payment or Making a Purchase

An SMS or email is sent to a customer asking for payment with a unique web link, taking the customer straight through to a web page to enter their card details, bypassing any need to enter order information or customer references.

If the card has been securely saved on the account all card information is pre-filled out, or new card details can be entered to complete the process. An SMS or email is sent as a payment receipt.


At-the-Door & On-Site Secured Payments

Product or Service Purchase

An agent is on site with a customer and has just completed a purchase. The agent inputs a deposit or purchase details, including the customer’s phone number or email address who then receives an SMS or email linking to a fully branded secure web payments page.

The customer can then complete the payment in a PCI compliant manner on their own device and the sales agent doesn’t see or hear any card sensitive details.


Debt Collection

An enforcement officer is on site with the debtor arranging a payment. The officer enters the case details (including any payment plan arrangements), keys in the debtor’s phone number or email address to send an SMS or email that goes to a fully branded secure web payments page. The debtor can complete payment in a PCI compliant manner on their own device. The enforcement officer doesn’t see or hear any sensitive card details.


Bulk Send Email or SMS Campaigns

Combine Click-to-Pay with our Outbound Services to send SMS or email messages to a customer data list. This generates a unique URL for each recipient that takes them to a web payments page with reference and payment amounts pre-filled. All they need to do is confirm a payment method.

You can edit the message content, customise the dynamic fields such as Name, Company Name and Order Reference details and dispatch an SMS or email quickly and easily.

1. Select a .CSV data file to upload with customer details

Click-to-Pay Mass Send – Upload-File

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2. Verify the uploaded data file and address any errors that may have occured

Click-to-Pay Mass Send – Verify

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3. Edit your Email or SMS content and dispatch to the data list

Click-to-Pay Mass Send – Confirmation

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How Does Click-To-Pay Work?


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Ideal for a Variety of Sectors

  • Debt collection, payment and invoice reminders
  • At-the-door or on-site payments
  • Appointment reminders and cancellation services
  • Utility communications such as meter reading requests
  • Marketing and promotional messaging

Request a Click-to-Pay Demo

We'd be happy to show you our Click-to-Pay solution in action with a one-to-one on-screen demonstration from a Payment Specialist.

Submit your details and we'll be in contact to arrange a demo.


MS Partner
Key IVR are a privately owned business offering global automated PCI-DSS compliant payment services. We are a customer-service focused organisation and take care to manage and meet our clients' expectations.


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