Click-to-Pay
Increase payment conversion over SMS, email, web chat & more
UNIQUE URL LINKS FOR EVERY RECIPIENT
Send SMS, email, WhatsApp, web chat or social media messages, with a URL that will prefill reference and payment amount details.
Increase payment conversion with a personalised SMS, email or WhatsApp message containing a unique link for each recipient.
This pay-by-link service launches a mobile-friendly payment web page with as much or as little customer information pre-filled as required, allowing them to confirm payment details and simply complete the transaction.
A customer can enter new card details or use a previously stored card, making it easy for a customer to complete the payment process. No need to enter long reference numbers or remember a payment amount.
Key Benefits
- Multiple dynamic fields to personalise message content and deliver a unique payment URL to individual recipients
- Increase payment conversion by substantially reducing the steps needed to make payment
- Sent via SMS, email or Whatsapp to customers individually, or combine with our Outbound service for mass send and maximum outreach
- Works on all web browsing devices – smartphones, tablets, laptops or desktop PCs
- Ability to link to a fully-branded, 3D Secure, PCI-DSS compliant Web Payments page
- Integrates with your business systems to use customer reference details
CHOOSE YOUR CLICK-TO-PAY CHANNEL
SMS / Text Message
WhatsApp Message
Web Chat & Social Media
How Does Click-To-Pay Work?
1. In the Click-to-Pay dashboard, the agent uploads a file with a list of recipients with their specific message details. This can include their name, phone number, references or amount they need to pay.
The message template can then be edited, depending on the purpose of the campaign. Alternatively, this can be automated with an API integration with your back-office systems.
2. The campaign is sent to everyone in the list via email, SMS or WhatsApp message. Each recipient receives their own unique, personalised message.
They can tap or click on the link, taking them to a prefilled payments webpage.
The customer only needs to securely enter their debit or credit card information to complete the payment, without needing to log in, remember any account details or the amount due.
3. The payment is then processed securely, with no sensitive payment data ever reaching the organisation’s systems, drastically reducing the possibility of a data breach.
The agent has the ability to monitor the campaign’s performance and oversee successful, failed and pending payments against customer accounts.
How Does Click-To-Pay Work?
1. In the Click-to-Pay dashboard, the agent uploads a file with a list of recipients with their specific message details. This can include their name, phone number, references or amount they need to pay.
The message template can then be edited, depending on the purpose of the campaign. Alternatively, this can be automated with an API integration with your back-office systems.
2. The campaign is sent to everyone in the list via email, SMS or WhatsApp message. Each recipient receives their own unique, personalised message.
They can tap or click on the link, taking them to a prefilled payments webpage.
The customer only needs to securely enter their debit or credit card information to complete the payment, without needing to log in, remember any account details or the amount due.
3. The payment is then processed securely, with no sensitive payment data ever reaching the organisation’s systems, drastically reducing the possibility of a data breach.
The agent has the ability to monitor the campaign’s performance and oversee successful, failed and pending payments against customer accounts.
How Can Click-To-Pay Be Used?
Collecting an Outstanding Payment or Making a Purchase
An SMS or email is sent to a customer asking for payment with a unique web link, taking the customer straight through to a web page to enter their card details, bypassing any need to enter order information or customer references.
If the card has been securely saved on the account, all card information is pre-filled out, or new card details can be entered to complete the process. An SMS or email is sent as a payment receipt.
At-the-Door & On-Site Secured Payments
Product or Service Purchase
An agent is on site with a customer and has just completed a purchase. The agent inputs a deposit or purchase details, including the customer’s phone number or email address who then receives an email, SMS or WhatsApp message linking to a fully branded secure web payments page.
The customer can then complete the payment in a PCI compliant manner on their own device and the sales agent doesn’t see or hear any card sensitive details.
Bulk Send Email or SMS Campaigns
Combine Click-to-Pay with our Outbound Services to send SMS or email messages to a customer data list. This generates a unique URL for each recipient that takes them to a web payments page with reference and payment amounts pre-filled. All they need to do is confirm a payment method.
You can edit the message content, customise the dynamic fields such as Name, Company Name and Order Reference details and dispatch an SMS or email quickly and easily.
CHOOSE HOW YOUR CUSTOMERS CAN PAY
Debit & Credit Card Payments
Request a Click-to-Pay Demo
We'd be happy to show you our Click-to-Pay solution in action.
Submit your details and a payment specialist will be in touch.
Sophie Chan
Head of Account Management
Service Additions
Collect payments quicker, directly from your customer's bank with Pay By Bank. Simply add a payment button on your checkout page and the customer is transferred to their bank to login and authorise payment.
All the details of the payment are encrypted and passed through to their bank so there are is no risk of payer error.
Add Direct Debit to your payment solution and start securing collections through one of the most trusted channels in the UK.
Set up, modify and monitor Direct Debits simply and conveniently, avoiding the hassle of chasing a multitude of late payments. Options include: payment plans and one-off transactions to collect variable amounts, subscription payments and fixed fees alike.
Tokenise a customer's card, meaning they will only need to provide card details once, saving them time on regular payments and purchases.
All payments are secure as card details are not stored anywhere outside the issuing card company, with tokens containing a dedicated reference for every individual customer.
E.g. Policy number, customer number, customer name, phone number, etc.
Offer your customers a Recurring Payment Plan with a range of payment frequencies, such as weekly, fortnightly, monthly, etc.
A Recurring Payment Plan / CPA (Continuous Payment Authority) differs from a Direct Debit as you can re-take failed payments, restarting the plan and avoid failed payment charges.
This method is recommended by the FCA, as debt isn't added onto customers paying off existing debt.
ACCREDITATIONS
Key IVR are a privately owned business offering global automated PCI-DSS compliant payment services. We are a customer-service focused organisation and take care to manage and meet our clients' expectations.