Agent Assisted Payments
A secure, DTMF suppressed card payments solution that keeps agents connected to their customers
FAST, SECURE & FULLY INTEGRATED
Our Border IVR solution can integrate fully with your back office system, offering a secure, bespoke, customer-friendly service.
Border IVR - A PCI-DSS Compliant Card Payments Solution
Ensuring PCI compliance throughout your contact centre and business when processing card payments is challenging. It can be virtually impossible to secure every system, from call recording through to agent activity, network security and data backups.
Key IVR have the solution to help de-scope your entire office and network environments by ensuring the payment data never reaches your systems. Our Border platform secures both your inbound and outbound traffic allowing you to focus on what matters most in your business.
Our platform is recommended by international payment gateways and PCI QSAs, delivered by trained, experienced industry professionals. We will work with you and your security specialists to implement a solution that meets your business requirements.
Key IVR’s Border platform for Call Centre Card Payments is an intrinsic part of our payment suite, and is helping call centres reduce their costs of PCI Data Security Standard (PCI-DSS) compliance, even to the point of making a business compliant that would be impossible without the service.
The Border Platform Client Dashboard
3 Options to Best Suit Your Organisation
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- Ideal for inbound and outbound call traffic with a high call / payment ratio
- Helps de-scope your call recording, PBX and calls
- No card data reaches your network or seen or heard by the agent
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- Ideal for in & outbound call traffic with a low call / payment ratio
- No card data reaches your network or seen or heard by the agent
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- Ideal for outbound calls with the intention of collecting payment. E.g. Credit control department contacting debtors and chasing payments
- Used on a per call or per department basis
- Non-payment calls don’t need to be routed through the Border platform
NOT SURE WHAT OPTION IS BEST FOR YOU?
Call us on 01302 513 000 or email sales@keyivr.co.uk and we’d be happy to discuss the options in more detail.
Key Benefits
- DTMF Suppressant Call Centre Payments Platform
- Level 1 PCI-DSS Compliant v3.2
- 100% hosted solution, meaning no on-site installation
- Multiple Agent Logins
- Concurrent Licencing (no seat licences)
- Continuous conversation with customer when taking card details
- Real-time reporting
- Removes the need to pause call-recordings
- Optimised agent experience through a Client Dashboard
- Integration with major Payment Service Providers
- Well designed API for simple integration
- Competitive call and transaction rates
RECOGNISED BY INTERNATIONAL PAYMENT GATEWAYS & PCI QSAs
Agent Assisted Payments Demo
We’d be happy to show you our Border solution in action with a one-to-one on-screen demonstration from a Border expert.
Submit your details and we’ll be in contact to arrange a demo.
LEARN MORE ABOUT PCI COMPLIANCE
ACCREDITATIONS
Key IVR are a privately owned business offering global automated PCI-DSS compliant payment services. We are a customer-service focused organisation and take care to manage and meet our clients' expectations.