Following the news of the Private Parking Code of Practice, launched by the UK government to reduce parking fines and ban any additional debt collection fees, we’d like to reassure the parking industry that we’re here to help.
The new code of practice has been introduced to primarily crackdown on “cowboy” parking firms and reduce fines issued to customers by up to 50%. However, it will also affect any debt collection companies that are there to follow up with the parking fines, as additional collection fees are to be stopped.
Key IVR can help you adjust to the code of practice and minimise any impact. With years of valuable experience, we’re trusted by some of the largest Car Parking management organisations across the UK.
We have a range of cost-effective services to assist every aspect of the parking industry continue to collect payments quickly, efficiently, and safely. Our specialist products are designed to work alongside your current processes to improve your payment collection strategy.
From 24/7 automated Payment telephone lines, to sending outbound collection email or text message campaigns, containing unique payment links for each customer, we aim to streamline your collections process. Our smart outbound service is also proven to quadruple customer engagement and drastically reduce the manual work involved to reach people ready to pay.
We know it can be very difficult to chase payments and debt. You have to make sure you’re getting the most from your collections team and take into consideration:
- Are they using their time wisely?
- Do you have the right processes in place to help them recover valuable revenue?
- Are they taking payments securely?
Here’s how Key IVR helped improve the debt recovery process for a client, not only saving them a lot of time, but helping them reduce costs and payment security risk.