Key IVR are delighted to be partnering with Xarios, broadening their portfolio of services to offer PCI-DSS compliant telephone payment solutions to their resellers.
Xarios Technologies is an independent software vendor which specialises in communication applications for SME and mid-range enterprises. Established in 2007, Xarios Technologies design, develop and supply a range of telephony applications that enhance the functionality and usability of communications platforms; delivering performance improvements and integration with other business applications.
Key IVR provide innovative PCI-DSS compliant payment solutions to organisations across the globe, increasing payment conversion throughout their business and contact centres. Proud to have achieved success through referral and recommendations, Key IVR’s mission is to provide high-volume payment collections through great software and excellent customer service.
Dianne Smith, Head of Partner Relationships said:
“We’re delighted to be working in partnership with Xarios as both organisations have a combined ambition of providing the best technology solutions for our clients and partners alike. We’re looking forward to what the partnership will bring, presenting the market with an offering that will give them the competitive edge”.
The solution is available as a package deal for all Xarios resellers. Thanks to the integration between Key IVR’s secure platform and the Xarios Dimensions Voice platform, they can offer innovative cloud telephony services, with the ability to take PCI-DSS Level 1 compliant payments over the phone.
A unique feature of this integration allows for seamless reporting of the call journey from start to finish, regardless of whether an agent is taking a payment or not. As sensitive cardholder details are completely removed, there is no need to segment, encrypt or hide a portion of the call. This in turn makes monitoring customer service, and agent performance, easier and far more convenient.
Robin Russell, Managing Director at Xarios Technologies said:
“Key IVR’s Agent Assisted solution has been a fantastic addition to our portfolio, allowing us to broaden our telephony offering to accommodate secure payments. The successful integration between both of our platforms has led to a more seamless experience and we’re eager to see the success this brings for our clients and partners”.
To find out more about Xarios Technologies and their Dimensions Voice solution, take a look at their website:: www.xarios.com