About Key IVR

A little bit about us
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Who We Are

Key IVR are a privately owned business offering automated payment services in the UK and internationally through Europe and into the United States. We are a customer-service focused organisation and take care to manage and meet our client’s expectations.

Hosted in leading data centres and processing over £800m (930m euro) per annum, our state-of-the-art payment suite is robust, reliable and secure – certified PCI-DSS v3.2.1 Level 1 and ISO 27001.

Available in 14 languages across 11 currencies, our solutions are recommended by the Chartered Institute of Credit Management, worldwide payment gateways and PCI-DSS QSAs.

We are also registered with Visa Europe as a QSA assessed service and adhere to the EU’s General Data Protection Regulation (GDPR).

We are proud to have achieved our success through referral and recommendations. Our mission is to provide high-volume automated payment collections through great software and delivering excellent customer service. We aim to be the provider of choice for companies wanting to deliver high-quality payment collection systems to their clients and customers.

  • Founded in 2008
  • Headquarters in Doncaster, South Yorkshire (UK)
  • Offices in Dublin (Ireland), New York (USA) and Chișinău (Moldova)
  • Over 200 clients in the UK, throughout Europe and the United States
  • Highly experienced and certified staff who have been developing IVRs for over 15 years
  • PCI-DSS v3.2.1 Level 1 Certified platform by our QSA partner Nettitude
  • ISO 27001 certified, Awarded by the British Standards Institution, a leading UKAS and ANAB accredited ISO auditor.
  • Registered with Visa Europe as a QSA assessed service
  • Processing over £800m (930m euro) per annum
  • Multilingual and multicurrency platform
  • EU GDPR compliant
Key IVR global

Truly Global Services

Key IVR has offices in the UK, Ireland, Moldova and the US. This means that as the UK transitions out of the European Union (EU), it won’t change any aspect of quality, security or care towards our clients. With a large portfolio of partners and a diverse range of integration capabilities to suit any organisation, our cloud payment solutions are designed to work on a global level to support your customers where ever they are.

Please note: EU GDPR will still be fully enforced following Brexit.

MEET THE TEAM

DarrenWooding-2021

Darren Wooding

Managing Director & CTO (UK) & CEO (US)
MarkKelly

Mark Kelly

Chief Commercial Officer (CCO) (UK) & VP International Sales
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Dianne Smith

Head of Partner Relationships
Chris-2018

Chris Cairns

Head of IT

RECOGNIZED BY INTERNATIONAL PAYMENT GATEWAYS & PCI QSAs

OUR PCI-DSS COMPLIANT SOLUTIONS

ACCREDITATIONS

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Key IVR are a privately owned business offering global automated PCI-DSS compliant payment services. We are a customer-service focused organisation and take care to manage and meet our clients' expectations.

LOCATIONS

UK: 8 Durham Lane, West Moor Park, Armthorpe, Doncaster DN3 3FE

USA: 8th Floor, 100 Church St, New York, NY 10007

Ireland: 1 Terenure Place, Terenure, Dublin 6W

Moldova: Mitropolit Dosoftei St 112, Chișinău, Moldova