About Key IVR

A little bit about us
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Founded
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Talented Staff
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Happy Clients
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Who We Are

Key IVR are a privately owned business offering automated payment services in the UK and internationally through Europe and into the United States. We are a customer-service focused organisation and take care to manage and meet our client’s expectations.

Hosted in leading data centres and processing over £1bn per annum, our state-of-the-art payment suite is robust, reliable and secure – certified PCI-DSS v3.2 Level 1 by our QSA Nettitude.

Available in 14 languages across 11 currencies, our solutions are recommended by the Chartered Institute of Credit Management, worldwide payment gateways and PCI-DSS QSAs.

We are also registered with Visa Europe as a QSA assessed service and adhere to the EU’s General Data Protection Regulation (GDPR).

We are proud to have achieved our success through referral and recommendations. Our mission is to provide high-volume automated payment collections through great software and delivering excellent customer service. We aim to be the provider of choice for companies wanting to deliver high-quality payment collection systems to their clients and customers.

  • Founded in 2008
  • Headquarters in Doncaster, South Yorkshire, UK
  • Offices in Dublin, Ireland and New York, USA
  • Over 170 clients in the UK, throughout Europe and the United States
  • Highly experienced and certified staff who have been developing IVRs for over 14 years
  • PCI-DSS v3.2 Level 1 Certified platform by our QSA partner Nettitude
  • Registered with Visa Europe as a QSA assessed service
  • Processing over £1bn per annum
  • Multilingual and multicurrency platform
  • EU GDPR ready

MEET THE TEAM

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Darren Wooding

Managing Director & CTO (UK) & CEO (US)

Aside from managing the strategic direction of the business, Darren’s role is to ensure that the teams are operating efficiently and delivering the best possible solutions for clients. Darren built his IT career working with high profile corporates, including Anderson Consulting and PwC. The projects he brought to life vary: from delivering a software platform for an O2 telecoms call centre and creation of tax calculation software, to the design and installation of complete call centres.

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Mark Kelly

Chief Commercial Officer (CCO) (UK) & VP International Sales

As Head of Sales, Mark is responsible for managing the sales and business development teams at Key IVR. His wealth of management skills and service portfolio knowledge helps the team support clients and deliver success to the business. Mark's intimate technical expertise and over 15 years delivering system solutions across several providers ensures he can provide concise solution proposals and troubleshoot client issues first-hand.

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Dianne Smith

Channel Partner Sales & Management

Dianne is responsible for Partner sales and management at Key IVR, ensuring success for our partners and resellers; supporting major payment gateways with their account teams to sell Key IVR solutions. Dianne's experience in sales, management, training and recruitment helps Key IVR clients achieve the best results from their projects and solutions.

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Deborah Parkins

Service Delivery & Hyper Care

Deborah is responsible for client side project delivery of complete payment solutions and services, managing customer satisfaction and optimising the use of the selected payment service through the business. Deborah brings a wealth of telecoms, IVR and call centre experience to the team. With over 15 year in the industry her expertise covers GENESYS Call Routing and NICE call recording systems as an administrator and trainer, including troubleshooting and change management across the platforms and systems.

RECOGNISED BY INTERNATIONAL PAYMENT GATEWAYS & PCI QSAs

OUR PCI-DSS COMPLIANT SOLUTIONS

ACCREDITATIONS

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Key IVR are a privately owned business offering global automated PCI-DSS compliant payment services. We are a customer-service focused organisation and take care to manage and meet our clients' expectations.

LOCATIONS

UK: 8 Durham Lane, West Moor Park, Armthorpe, Doncaster DN3 3FE

USA: 8th Floor, 100 Church St, New York, NY 10007

Ireland: 8 Clanwilliam Square, Grand Canal Quay, Dublin 2, D02 PF75