Guides

Helpful information on PCI compliance & related security topics

Guides & Resources

Call-Recording-Featured-Image

Guide: How to Secure Your Call Recording

Call recording is an important part of training, quality control and dispute management for organisations and their call centres. For many industries this is a standard obligation, as outlined by the FCA to prevent, detect and deter market abuse.

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chargebacks

Guide: How to Reduce Fraudulent Chargebacks

Chargeback fraud occurs when a consumer makes a legitimate purchase with a credit card, then requests a chargeback from their bank. If it’s approved, the consumer not only keeps the purchase, but has also received a full refund.

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PSD2-[2]

Guide: What is PSD2 & SCA?

The second Payment Services Directive (PSD2) is an EU Directive considered to be a game-changer for banking and online retail. It’s goal will be to increase transparency and consumer trust.

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Save-Card-News-Banner

Guide: What is Tokenisation?

Tokenisation allows customers to securely save their debit or credit card details with an organisation, making future payments a lot quicker and more convenient.

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Key IVR are a privately owned business offering global automated PCI-DSS compliant payment services. We are a customer-service focused organisation and take care to manage and meet our clients' expectations.

LOCATIONS

UK: 8 Durham Lane, West Moor Park, Armthorpe, Doncaster DN3 3FE

USA: 8th Floor, 100 Church St, New York, NY 10007

Ireland: 8 Clanwilliam Square, Grand Canal Quay, Dublin 2, D02 PF75

Moldova: Melestiu St 16/2, Chișinău, Moldova