Also known as Automatic Speech Recognition (ASR), Computer Speech Recognition, or Speech to Text (STT), this advanced technology is the process of transforming spoken language into written text. To provide a more inclusive payment experience, Key IVR have incorporated voice recognition technology into our payment solutions.
Key IVR are thrilled to announce we are now PCI-DSS v4.0 compliant. Thanks to the hard work of the team, we’re very pleased to be able to shout about achieving this major version of the security standard.
As jolly as the festive season is perceived on our TV screens, the harsh reality is that this is generally not the case. Quick, simple, and convenient shopping with no frustrations is now the modern consumer’s expectation.
At Key IVR, we’re dedicated to helping our customers capitalize on this, ensuring they’re utilizing all the features available in the latest payment technology.
Key IVR provided two different over-the-phone payment options that met their requirements perfectly and meant customers could pay for their products safely and conveniently.
At Key IVR we’re aware that only 5% of consumers feel secure when paying over the phone. To combat this statistic, we’ve designed a payment solution that converts any keypad tones into a single flat tone, removing the ability for them to be decrypted during the payment process.
Following the news of the Private Parking Code of Practice, launched by the UK government to reduce parking fines and ban any additional debt collection fees, we’d like to reassure the parking industry that we’re here to help.
What does 2021 hold in store for the payment industry? The unpredictable events of 2020 dropped a bombshell on businesses and consumers, forcing contactless payments and WFH security into the limelight. Take a look at some of the other payment trends for this year.
We are delighted to announce that, through our partnership with Bottomline Technologies, Key IVR will now be adding Direct Debit and Pay Direct (electronic funds transfer) to our extensive range of payment channels.
Elavon and Key IVR are excited to announce a new partnership, making it easier for US merchants to access a wide range of innovative and secure card payment solutions. With a seamless integration between the Key IVR platform and Elavon gateway, businesses and consumers alike are protected to the highest level of payment security, PCI-DSS…
As the world took a turn for the worst at the beginning of 2020, Key IVR put extra measures in place to help businesses make it through such uncertainty.
Hackers have been busy during lockdown, accessing and intercepting sensitive card details from online customers of Claire’s Accessories, the jewellery and accessories retailer. It’s not known how many people were affected, but reports indicated their online platform was compromised over two months this year. According to researchers at Sansec, the attack began on the 25th…
No one has a crystal ball, but for organisations, the future’s looking bright. Yesterday we were comfortably working from home in our pyjama bottoms, but as restrictions begin to ease, we’re faced with achieving some level of “normality” – before lockdown took place. Now you’re faced with a balancing act, all while maintaining the security…
EasyJet, the U.K.’s largest airline, has recently admitted to experiencing a fraudulent attack to their online booking systems, with hackers accessing the travel details of over 9 million customers. Compromised data consisted of information used for booking holidays, including name, email address, origin and destination, departure date, booking reference number and transaction amount. Around 2,208…
By working with an experienced omnichannel solutions provider to discuss and assess your current process, you can identify your customer service gaps and how your Contact Centre solution can benefit.
Join us for our upcoming webinar “Breaking Down the Barriers & Maximising Collections in Your Organisation” hosted by the CICM Wednesday 8th April 2020 – 1pm Chasing debt or reconciling accounts can be a tricky, costly and time consuming task for many organisations. Listen to Key IVR discuss methods of how to maximise collections efficiently,…
Key IVR and Optomany have been long standing partners for over four years, working together to streamline the payment journey for organisations across the UK.
Travelex have been experiencing an outage of it’s systems since reporting a cyber attack that has crippled services since News Year’s Eve. A ransomware gang called “Sodinokibi” claimed responsibility for the attack on the currency exchange business, encrypting and blocking sensitive customer data. They have demanded a $6 million (£4.6 million) payment or it would…
Last year was an eventful year for business security and the payment industry. There were a number of high-profile data breaches, millions of user data comprised and huge fines imposed. To counter this, guidelines and regulations are being developed to make it easier (and clearer) for organisation’s to protect their customers, as consumer expectations shift…
Just when you thought you might have heard the last of them, MageCart have appeared in the news again this week following another data breach. This time it’s popular US retailer, Macy’s, that were on the receiving end of this malicious attack, affecting the payment details of their online customers. On the 7th of October,…
Cardstream is a long-standing partner of Key IVR, who have been working hard to expand into new markets across different countries. Working together, both parties aim to offer secure payment services to businesses across the UK, US and Canada through recently acquired opportunities, simple integration and efficient solutions. With over 20 years of experience within…
MoviePass, a movie ticket subscription service, has apparently exposed tens of thousands of their customers sensitive personal data by leaving a critical server unprotected. The growing database had more than 58,000 saved records which included personal credit card numbers, expiry dates, billing information, full names and postal addresses. The discovered database also contained email addresses…
Nevada based local exchange carrier Southwest Telephone (SWTel) has partnered with cloud payment solutions provider Key IVR to offer US organisations a competitive selection of tailored telecommunication and payment services. Southwest Telephone’s mission is to provide effective services to an underserved market. Both businesses share the belief that no two organisations are the same, listening…
Join us for our upcoming webinar “The Real Impact of Payment Fraud” hosted by the CICM Thursday 12th September 2019 – 1pm Payment fraud is an ongoing struggle that many organisations face, but there are steps you can take to combat charge-backs and improve transaction rates. With PSD2 rapidly approaching, Key IVR give insight on…
Key IVR is pleased to announce a new partnership with Cardknox, a leading payment gateway provider in the US that integrates secure payments in-store, online or over-the-phone, to meet the needs of their clients. From a long-standing partnership with Cardknox’s parent company, Fidelity Payments, Key IVR is confident that this new relationship will deliver some…
We are delighted to introduce you to our newest partner, Voyager Networks, an IT Solutions business delivering a range of innovative services to its many clients across a wide variety of public and private organisations. Key IVR and Voyager Networks will be working together to offer clients tailored and secure technology systems that help improve…
Key IVR provides secure cloud payment solutions to organisations and contact centres across the globe, protecting hundreds of businesses and their customers. Working with Serenova, a leading contact centre-as-a-service (CCaaS) and workforce optimization (WFO) provider, we aim to make integrating secure payments into the call centre, a simpler and more adaptable process. Key IVR’s Agent…
We are delighted to announce our partnership with Ireland’s leading provider of VoIP (Voice over Internet Protocol) telephony, IP Telecom, in a deal worth £250,000. Established in 2010, their dedication to delivering a quality service to businesses of all sizes has allowed them to grow substantially to get to where they are today. IP Telecom…
It’s been a few years in the making, but the long-awaited update to the “Protecting Telephone-based Payment Card Data Guidance” supplement has been released by the Payment Card Industry Security Standards Council (PCI SSC). The last version of the guidelines was released in 2011, very old considering the progress in communications, infrastructure and payment technology…
Key IVR is pleased to announce a partnership agreement with U-WFM, a cloud workforce management supplier, offering customers a 100%, OPEX based solution with zero capital outlay and technology hassle. This allows them to immediately become more effective, efficient and economic on a pay-as-you-go basis, but still benefit from a premium Workforce Management solution. U-WFM…
Thanks to the long-standing and trusted relationship Key IVR has built with these payment gateways, we have developed a range of services that fit perfectly into the existing transaction process.
The Payment Card Industry Data Security Standard (PCI-DSS or PCI DSS) is a set of security standards designed to ensure that all companies that accept, process, store or transmit credit card information maintain a secure environment.
The Payment Card Industry Data Security Standard (PCI-DSS or PCI DSS) is a set of security standards designed to ensure that all companies that accept, process, store or transmit credit card information maintain a secure environment. Launched on December 15, 2004, it was formed to manage the ongoing evolution of the Payment Card Industry (PCI).…
With the introduction of the General Data Protection Regulation (GDPR) across Europe and the UK Government’s new Data Protection Act (2018), the Information Commissioners Office (ICO) are clamping down on organisations that are failing to comply. Fines can be as high as €20 million (approximately £17.5 million), or up to 4% of annual turnover, whichever…
Organisations that accept card payments over the phone are recording calls for training and monitoring purposes, an obligation the Financial Conduct Authority (FCA) put in place to prevent, detect and deter market abuse. This becomes difficult for those wanting to achieve the Payment Card Industry Data Security Standard (PCI-DSS) which states that no sensitive card…
DTMF masking (often called DTMF suppression) helps organisations obtain PCI compliance whilst continuing to take payments over the phone and record their calls. The masking software either replaces the tones or converts the two pitches into a single flat tone to ensure they cannot be decrypted by a hacker or someone within the organisation.
Providing every member of your field-based teams with a PDQ machine can be costly to maintain and may rely on a strong signal to process transactions, there are some cost-effective alternatives available. We have a new replacement option that will help your staff with processing card payments on-site at your customer’s property simply, flexibly and mobile. Your staff…
