PCI Compliance

Content to help you on your PCI compliance journey

PCI Compliance

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Long-Awaited Update Clears the Fog on PCI Compliant Telephone-Based Payments

It’s been a few years in the making, but the long-awaited update to the “Protecting Telephone-based Payment Card Data Guidance” supplement has been released by the Payment Card Industry Security Standards Council (PCI SSC). The last version of the guidelines was released in 2011, very old considering the progress in communications, infrastructure and payment technology…

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Key IVR welcomes new Cloud Workforce Management Channel Partner U-WFM

Key IVR is pleased to announce a partnership agreement with U-WFM, a cloud workforce management supplier, offering customers a 100%, OPEX based solution with zero capital outlay and technology hassle. This allows them to immediately become more effective, efficient and economic on a pay-as-you-go basis, but still benefit from a premium Workforce Management solution. U-WFM…

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Guide: Our Payment Gateway Partnerships

Thanks to the long-standing and trusted relationship Key IVR has built with these payment gateways, we have developed a range of services that fit perfectly into the existing transaction process. Our services act as a secure conduit to increase convenience and conversion with additional payment methods. Also, we never hold onto any payment funds or store any of your customers’ sensitive card details.

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Guide: What is PCI-DSS Compliance?

The Payment Card Industry Data Security Standard (PCI-DSS or PCI DSS) is a set of security standards designed to ensure that all companies that accept, process, store or transmit credit card information maintain a secure environment. We explain everything you need to know about PCI compliance.

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Top 10 Facts About PCI Compliance

The Payment Card Industry Data Security Standard (PCI-DSS or PCI DSS) is a set of security standards designed to ensure that all companies that accept, process, store or transmit credit card information maintain a secure environment. Launched on December 15, 2004, it was formed to manage the ongoing evolution of the Payment Card Industry (PCI).…

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Is Pause and Resume Really Protecting Your Customers Data?

Organisations that accept card payments over the phone are recording calls for training and monitoring purposes, an obligation the Financial Conduct Authority (FCA) put in place to prevent, detect and deter market abuse. This becomes difficult for those wanting to achieve the Payment Card Industry Data Security Standard (PCI-DSS) which states that no sensitive card…

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Guide: What is DTMF Masking?

DTMF masking (often called DTMF suppression) helps organisations obtain PCI compliance whilst continuing to take payments over the phone and record their calls. The masking software either replaces the tones or converts the two pitches into a single flat tone to ensure they cannot be decrypted by a hacker or someone within the organisation.

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Key IVR are a privately owned business offering global automated PCI-DSS compliant payment services. We are a customer-service focused organisation and take care to manage and meet our clients' expectations.

LOCATIONS

UK: 8 Durham Lane, West Moor Park, Armthorpe, Doncaster DN3 3FE

USA: 8th Floor, 100 Church St, New York, NY 10007

Ireland: 8 Clanwilliam Square, Grand Canal Quay, Dublin 2, D02 PF75