As Stannah went through an extended period of business growth, they noticed an influx of calls coming through to their credit control team, who were having to process a large amount of card payments through their virtual terminal.
Following an introduction to Key IVR, discussions with Leeds Building Society quickly progressed into the build of a PCI-DSS Level 1 compliant secure Payment IVR.
DWF were looking to reduce the amount of time spent manually processing payments towards customer accounts. They wanted to increase the security of their payment collection process and allow for payments to be taken 24/7, 365 days a year.
Clothes2order needed a secure over-the-phone solution that would allow them to process orders from companies making purchases for custom or branded clothing.
Nabuh Energy came to Key IVR with the requirement for a payment solution that would allow them to securely process Card Not Present (CNP) transactions at any time, 24/7, 365 days a year, without the need for a call agent or staff member to intervene.
Key IVR assisted PerfectHome by introducing a multi-channelled payment solution to allow customers to ‘self-serve’ and reduce the influx of ‘payment-only’ calls that were coming into their contact centre.
Following investigations around PCI-DSS Compliance within their business infrastructure, Thomas Sanderson discovered that the technology around taking card payments was in scope of a potential data breach.
Dermalogica UK wanted to further improve the security for their business clients and needed a way of ensuring data was stored and processed securely.
West Kent Housing Association wanted an automated system that would be able to handle taking card payments 24 hours a day over 7 days a week.
Vehicle Credit needed to have an automated payment system that could be integrated with their Collections system.
Key IVR were tasked to design and implement a system that would enable Marston customers to self service their payment requirements.
Safestyle required an automated card payment solution that didn’t require ‘human intervention or participation’ to enter their own details on their own telephone.
As a technically advanced company, Ranger Services required their payment platform to be fully integrated with their business processes.
Key IVR were required to provide solutions for 24/7 payments across their business divisions and PCI-DSS compliant call centre payment collections.
Newmarket Holidays approached Key IVR to provide a robust, high-volume payment mechanism, able to switch seamlessly between multiple gateway providers for the ultimate in platform resilience.
High Court Enforcement approached Key IVR to provide an integrated solution for taking payments by IVR, web and by their collection agents.
CICM’s initial requirement was to find a secure PCI compliant payment solution to support their membership join and renewal processes, both online and by telephone.
Energy Billing had a desire to provide telephone payment capabilities to their clients 24 hours a day and also to provide this functionality without additional staffing at their end.
Cool Milk required an Automated Payment Solution providing a cost effective, efficient and secure service, capturing payments for parents to pay for their child’s school milk.