Our Clients

Success Stories

CREATE Fertility

Learn how Key IVR worked closely with CREATE Fertility to deliver two self-serve options which drastically reduced the amount of human interaction required when processing payments. Both solutions were PCI-DSS level 1 compliant and accessible 24/7/365 days a year.

Large UK Train Operator

Key IVR worked with one of the largest train operating companies in the UK to deliver a unique and secure payment system. The company specialises in supplying transport services out of London for commuters and customers in the South and South West of England.

Click Energy

Click Energy wanted to empower their utility customers and allow them to purchase the top-up codes over the phone, using a credit or debit card. They wanted it to be quick, convenient and secure.

Waters & Gate

Waters & Gate approached Key IVR, looking for a payment solution that would improve the overall efficiency of their day-to-day operations, by removing as many payment-only calls from their team as possible.

McCarthy Stone

McCarthy Stone were looking for a simple solution to allow homeowners and their family members to pay for the guest accommodation available at their developments, in addition to their existing telephone payment line.

Stannah

As Stannah went through an extended period of business growth, they noticed an influx of calls coming through to their credit control team, who were having to process a large amount of card payments through their virtual terminal.

Leeds Building Society

Following an introduction to Key IVR, discussions with Leeds Building Society quickly progressed into the build of a PCI-DSS Level 1 compliant secure Payment IVR.

DWF

DWF were looking to reduce the amount of time spent manually processing payments towards customer accounts. They wanted to increase the security of their payment collection process and allow for payments to be taken 24/7, 365 days a year.

Clothes2Order

Clothes2order needed a secure over-the-phone solution that would allow them to process orders from companies making purchases for custom or branded clothing.

Energy Supplier

This energy supplier came to Key IVR with the requirement for a payment solution that would allow them to securely process Card Not Present (CNP) transactions at any time, 24/7, 365 days a year, without the need for a call agent or staff member to intervene.

Rent-To-Own Retailer

Key IVR assisted a major Rent-to-Own Retailer with a multi-channelled payment solution to allow customers to ‘self-serve’ and reduce the influx of ‘payment-only’ calls that were coming into their contact centre.

Thomas Sanderson

Following investigations around PCI-DSS Compliance within their business infrastructure, Thomas Sanderson discovered that the technology around taking card payments was in scope of a potential data breach.

Dermalogica

Dermalogica UK wanted to further improve the security for their business clients and needed a way of ensuring data was stored and processed securely.

West Kent Housing Association

West Kent Housing Association wanted an automated system that would be able to handle taking card payments 24 hours a day over 7 days a week.

Vehicle Credit Limited

Vehicle Credit needed to have an automated payment system that could be integrated with their Collections system.

Marston

Key IVR were tasked to design and implement a system that would enable Marston customers to self service their payment requirements.

Ranger Services

As a technically advanced company, Ranger Services required their payment platform to be fully integrated with their business processes.

One Call Insurance

Key IVR were required to provide solutions for 24/7 payments across their business divisions and PCI-DSS compliant call centre payment collections.

Newmarket Holidays

Newmarket Holidays approached Key IVR to provide a robust, high-volume payment mechanism, able to switch seamlessly between multiple gateway providers for the ultimate in platform resilience.

High Court Enforcement (HCE)

High Court Enforcement approached Key IVR to provide an integrated solution for taking payments by IVR, web and by their collection agents.

RECOGNIZED BY INTERNATIONAL PAYMENT GATEWAYS & PCI QSAs

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Key IVR are a privately owned business offering global automated PCI-DSS compliant payment services. We are a customer-service focused organisation and take care to manage and meet our clients' expectations.

LOCATIONS

UK: 8 Durham Lane, West Moor Park, Armthorpe, Doncaster DN3 3FE

USA: 8th Floor, 100 Church St, New York, NY 10007

USA: 901 S Mopac Expressway, STE 304 Building 1, Austin, TX 78731

Moldova: Mitropolit Dosoftei St 112, Chișinău, Moldova