Digital transformation and automation isn’t a new concept. For organisations, it’s driven by the need to stay competitive, save costs or increase the output of your business.
It doesn’t happen overnight. Both small and large companies have many different moving components that is either management’s ongoing responsibility to identify improvements and increase efficiency, a dedicated role within the business, or it calls for an outside opinion. The latter provides a “fresh pair of eyes” to map out processes and quiz business stakeholders with those, often difficult, questions of “Why do you do it this way?”, “How long does this normally take?” or “Have you ever thought about doing it this way?”.