One Call Insurance on page

The Requirement

One Call Insurance are a fast moving company in the UK insurance industry. Key IVR were required to provide solutions for 24/7 payments across their business divisions and PCI-DSS compliant call centre payment collections.

The Solution

Key IVR delivered self-service payment lines which matched the OneCall insurance business processes and integrated seamlessly into their existing gateway arrangements, enabling customers to make payments around the clock. Our state-of the-art Border platform was delivered to enable their agents to collect payments within the call centre environment.


Key IVR are a privately owned business offering automated payment services in the UK and internationally through Europe and into the United States. We are a customer-service focused organisation and take care to manage and meet our clients' expectations.


Key IVR Ltd, Unit 8 Durham Lane, West Moor Park, Armthorpe, Doncaster, United Kingdom DN3 3FE

Key IVR (Ireland) Ltd, 8 Clanwilliam Square, Grand Canal Quay, Dublin 2, D02 PF75, Ireland

Key IVR, 8th Floor, 100 Church St, New York, NY 10007, USA