Outbound Voice & SMS

Drive more inbound traffic and improve customer engagement

AN INTELLIGENT AND POWERFUL MESSAGE DELIVERY SERVICE

Effective and cost-saving communications to small or large audiences, quicker than calling every individual contact.

Are you happy with your team spending 90% of their time contacting non-responsive contacts?

Our smart outbound service is proven to quadruple customer engagement and drastically reduce the manual work involved to reach customers or prospects.

Send Voice, SMS or WhatsApp messages anywhere in the world, saving your team valuable time and allowing them to focus on responses and getting results. After all, no-one really enjoys calling number after number, setting call-back reminders or maintaining extensive customer lists.

Send appointment reminders, chase outstanding payments, deliver important customer communications and more. You have total control to send generic or personalised messages to each recipient with a clear call to action. If you’re prompting your audience to contact you directly, simply schedule the outbound campaigns to work with your team’s availability.

To boost your payment conversion, the outbound service works harmoniously with our popular Click-to-Pay service for a high-performance payment solution.

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CHOOSE YOUR MESSAGING CHANNEL

Voice

Voice Message

EmailandSMS

SMS / Text Message

Whatsapp

WhatsApp Message

Voice

Voice Message

Save agent time with a Mini-Dialler IVR, distributing a bespoke, professional voice artist pre-recorded message to your customers or prospects. During the call, the contact can be transferred to an agent or payment line.

If there’s no answer, the system will automatically detect any prompts and leave a voicemail.

Manage multiple campaigns within your Self Service portal, reporting on real-time outbound statistics, dead numbers, voicemails and more.

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EmailandSMS

SMS / Text Message

Load your customer or prospect data using the Self Service website, or with an integration, to send out bulk text messages that remind, chase or inform your customers.

The text is completely editable and personalised (E.g. customer name, policy number, amount to pay, etc).

Take it further and increase conversion with a clear call to action or Click-to-Pay weblink.

Whatsapp

WhatsApp Message

Bulk send personalised messages to your customers via the most popular messaging app in the world, WhatsApp.

With the option to include unique payment links to a prefilled, branded payments page, it makes payment collection a quick convenient process.

Through a variety of integration methods, you can use WhatsApp as a dedicated channel for chasing payments, or to simply keep your customers up to date with the latest news and offers.

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Key Benefits

  • Reach a larger audience and save call centre agent time compared to traditional outbound methods
  • High capacity platform, able to send thousands of messages per day
  • Easy-to-use Self Service portal to manage your outbound campaigns
  • Adjust the outbound call rate in real-time to optimise traffic into your call centre
  • Schedule campaigns to run over one or multiple days
  • Report on dead phone numbers for data cleansing or follow-up
  • Leave a voicemail with the recipient on your organisation’s behalf
  • Automatically schedule call-backs at different times based on no-answer, engaged or answerphone detection
  • Competitive call and SMS pricing
  • Multiple dynamic fields to personalise message content to individual recipients, with the option to use Click-to-Pay and send them to a prefilled payment webpage

Request a Outbound Voice & SMS Demo

We’d be happy to show you our Outbound Voice & SMS solution in action with a one-to-one on-screen demonstration from a payment expert.

Submit your details and we’ll be in contact to arrange a demo.

ACCREDITATIONS

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MS Partner
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Key IVR are a privately owned business offering global automated PCI-DSS compliant payment services. We are a customer-service focused organisation and take care to manage and meet our clients' expectations.

LOCATIONS

UK: 8 Durham Lane, West Moor Park, Armthorpe, Doncaster DN3 3FE

USA: 8th Floor, 100 Church St, New York, NY 10007

Ireland: 8 Clanwilliam Square, Grand Canal Quay, Dublin 2, D02 PF75

Moldova: Melestiu St 16/2, Chișinău, Moldova