Interactive voice response, or IVR, is an automated business phone system feature that interacts with callers and gathers information by giving them choices from a menu. It then performs actions based on the answers the caller has given through the telephone keypad or voice response.
Using an IVR is a common occurrence, and having the ability to make a payment through this automated channel can make life significantly easier for everyone. Removing the need to talk to a human not only improves efficiencies for the organisation, but can remove a lot of stress for the customer, improving the chances of them making a payment.
An Example of Payment IVR
James can call an 0800 number provided on his bill. He will hear instructions to enter his 6-digit account number to verify his identity, it will then read out the outstanding balance. He can then select a payment method, such as debit card, and enter the details securely using his telephone keypad. Not only that, but he can do this at any time, 24/7 and doesn’t have to wait to speak to an agent.
Here’s our top 5 reasons to choose a Payment IVR for your organisation:
There are a lot more reasons you should consider a Payment IVR for your organisation, but these are our top 5. With many different business types and customer journeys, some reasons might be more applicable than others. We can work closely with you to build a service that’s a perfect fit, and we’ll keep reviewing performance to ensure it’s working the best for you.