Housing Association Payment Solutions

Managing and maintaining the incoming funds from tenants is a crucial day-to-day process for any housing association. Keeping track of this can often be tricky, especially when there are many areas to oversee, including deposits, rent, maintenance, utilities, services charges, registration fees, and possibly more.

At Key IVR we’re dedicated to simplifying these processes for you, ensuring that payments are collected on time, in the most efficient way possible. Below are some of the many ways we can help speed up, automate, or simplify the way you receive funds from your tenants.

We’re aware that many of the payments you take are repeat payments from your tenants, who may find it easier to phone up every month to pay. This can take up a lots of time and effort from your staff, that may be better served elsewhere. Here’s where we can help:

Recurring Payments:

Offer your tenants a Recurring Payment Plan with a range of payment frequencies, such as weekly, fortnightly, monthly, etc.

A Recurring Payment Plan / CPA (Continuous Payment Authority) differs from a Direct Debit as you can re-take failed payments, restart the plan, and avoid expensive failed payment charges.

This method is recommended by the FCA, as debt isn’t added onto customers paying off existing debt.

Tokenisation:

Tokenise a customer’s card, meaning they will only need to provide card details once, saving them time on regular payments and purchases.

All payments are secure as card details are not stored anywhere outside the issuing card company, with tokens containing a dedicated reference for every individual customer.

E.g. Reference number, tenant number, postcode, phone number, etc.