Key IVR have announced a crucial security and anti-fraud service to its PCI-DSS compliant portfolio, with the aim to protect organisations from 100% fraudulent charge-backs. Click 3D provides a crucial layer of protection on Mail Order / Telephone Order and Cardholder Not Present (CNP) transactions by adding a verification step on the phone, on the web, via web chat or SMS in conjunction with 3D Secure.
With the reported rise of fraudulent card activity by industry experts, Click 3D has the potential to save organisations thousands of pounds and valuable time dealing with charge-backs. It has been developed from elements of Key IVR’s existing Click-to-Pay service, which delivers unique and dynamic URL web links to end-users automatically or by a call agent when talking to a customer.
Darren Wooding, Managing Director at Key IVR comments:
“Numerous clients are already benefiting from Click 3D and will now see a more dedicated, managed solution designed to combat the increase of card payment fraud and malicious activity. We see this as an essential solution to any organisation feeling the pain from charge-backs and we’re committed to offering a future-proof service that will provide a true ROI.”
For organisations with existing payment systems, Click 3D integrates with other services such as call centre telephone systems, web chat software, automated telephone payment IVRs, CRM systems and many more.
By showing their commitment to combatting fraudulent transactions, an organisation could potentially negotiate better rates with their Payment Service Provider or Gateway by moving from MOTO to ECOM transactions for additional future transaction savings.