It’s a conundrum many businesses face, especially in today’s digital era, where fraudulent attacks are becoming more and more frequent – How do we increase the security of contact centres when processing payments, but maintain a high level of customer satisfaction?
This Easter, Key IVR wants to ensure your business is covered when it comes to protecting online payments and improving your springtime shopper’s customer experience. Many retail companies have seen an increase in online and in store shopping, specifically around the Easter holidays, reporting an unbelievable 86% increase since 2020.
Removing the need to talk to a human not only improves efficiencies for the organisation, but can remove a lot of stress for the customer, improving the chances of them making a payment. Here’s our top 5 reasons to choose a Payment IVR for your organisation.
It’s been a week of celebrating personal achievements within the Key IVR team, as some incredible hard work pays off and our colleagues reached some important milestones within their careers.