Since it was founded in 2008, Key IVR has grown significantly in size and service offering. In 15 years, the organization has evolved from a small Doncaster-based automated IVR provider, to a dedicated team of specialists offering a wide range of payment channels
Compared to mailed bills, emailed invoices, and other traditional methods of asking for payment, using SMS and text message can create faster results by reaching buyers through a more convenient platform.
Accelerate your payments with automation for winning results. Digital transformation and automation aren’t new concepts. For organizations, it’s driven by the need to stay competitive, save costs or increase the output of your business.
Through mutual clients and connections, Key IVR began a successful partnership with Indigo Cloud after they identified a need for secure payment services for an existing client.
At Key IVR, we’re dedicated to helping our customers capitalize on this, ensuring they’re utilizing all the features available in the latest payment technology.
Key IVR provided two different over-the-phone payment options that met their requirements perfectly and meant customers could pay for their products safely and conveniently.
At Key IVR we’re aware that only 5% of consumers feel secure when paying over the phone. To combat this statistic, we’ve designed a payment solution that converts any keypad tones into a single flat tone, removing the ability for them to be decrypted during the payment process.
It’s a conundrum many businesses face, especially in today’s digital era, where fraudulent attacks are becoming more and more frequent – How do we increase the security of contact centres when processing payments, but maintain a high level of customer satisfaction?
Removing the need to talk to a human not only improves efficiencies for the organisation, but can remove a lot of stress for the customer, improving the chances of them making a payment. Here’s our top 5 reasons to choose a Payment IVR for your organisation.
Asking customers to read out their card details over the phone places their sensitive cardholder data (CHD) at risk of fraud and data breaches from eavesdroppers, call recordings, compromised software and other cyberattacks.
Welcome to the Key IVR Click-to-Pay demonstration. The purpose of this solution is to increase payment conversion over a number of different channels including SMS, email, web chat and WhatsApp.
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