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Guide: What is PSD2 & SCA?
The second Payment Services Directive (PSD2) is an EU Directive considered to be a game-changer for banking and online retail. It’s goal will be to increase transparency and consumer trust.
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Huge AMCA Data Breach Impacts over 20 Million U.S. Patients Across Three Major Medical Firms
Over 20 million patients of three competing medical testing firms, Quest Diagnostics, LabCorp and BioReference Laboratories Inc, may have been affected by a breach after a billing collections service provider, American Medical Collections Agency (AMCA), reported that an unauthorized user had access to their systems. AMCA are a New York based company with a long…
Asia’s Largest Retailer Hit by Data Breach, Comprising 460,000 Customers of It’s Uniqlo and GU Websites
From April 23rd to May 10th, Asia’s largest retailer, Fast Retailing, announced a data breach that affected more than 460,000 online shoppers of its Japanese Uniqlo and GU brand websites. The company confirmed that an unauthorised login by a third party occurred on the online store, but there were no reports of information being used…
Web Chat Payments: Safe, Convenient and Diverse
Ecommerce purchases have been on the rise for years, as technology and the convenience that online shopping brings plays a massive part in assisting people’s busy lifestyles. The only downside is the lack of human interaction when it comes to queries or assistance, and asking a quick question over email can often be seen as…
Video: Agent Assisted Payments Demonstration
This is a walk-through on how the Agent Assisted Payments service works. The purpose of this solution is to allow agents to take card payments securely over the phone. There are three ways to configure this service to suit how your contact centre operates. This is the most popular method, the Route 2 option, which secures the…
Guide: What is PCI-DSS Compliance?
The Payment Card Industry Data Security Standard (PCI-DSS or PCI DSS) is a set of security standards designed to ensure that all companies that accept, process, store or transmit credit card information maintain a secure environment.
Guide: What is DTMF Masking?
DTMF masking (often called DTMF suppression) helps organizations obtain PCI compliance whilst continuing to take payments over the phone and record their calls.
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Key IVR are a privately owned business offering global automated PCI-DSS compliant payment services. We are a customer-service focused organisation and take care to manage and meet our clients' expectations.