Key IVR are pleased to announce a new partnership with Cavendish Communications, an independent telecommunications provider to businesses in the UK. Working together, both parties intend to broaden their client base by offering secure payments across a variety of sectors.
Key IVR are delighted to announce that our Senior Account Manager, Sophie Kelly, has recently expanded her role, and has been promoted to Senior Account & Critical Delivery Manager.
Key IVR is proud to announce that we’ve extended our Click-to-Pay and Outbound Messaging services to send messages to customers using WhatsApp, one of the most popular messaging services in the world.
As the world took a turn for the worst at the beginning of 2020, Key IVR put extra measures in place to help businesses make it through such uncertainty.
No one has a crystal ball, but for organizations, the future’s looking bright. Yesterday we were comfortably working from home in our pajama bottoms, but as restrictions begin to ease, we’re faced with achieving some level of “normality” – before lockdown took place. Now you’re faced with a balancing act, all while maintaining the security…
By working with an experienced omnichannel solutions provider to discuss and assess your current process, you can identify your customer service gaps and how your Contact Centre solution can benefit.
Working remotely or working from home (WFH) doesn’t mean your business revenue is at risk. Additionally, you don’t have to comprise security and put your customers’ sensitive payment details or your organization’s reputation on the line. The main objective is to avoid any customers reading out sensitive cardholder data (CHD) over an unsecure telephone line,…
Call recording is an important part of training, quality control and dispute management for organisations and their call centres. For many industries this is a standard obligation, as outlined by the FCA to prevent, detect and deter market abuse.
Key IVR and Optomany have been long standing partners for over four years, working together to streamline the payment journey for organizations across the UK. Through innovative payment methods, both parties aim to enable businesses to take and process payments in any environment faster, safer and more efficiently than ever before. Stuart Dobson, Head of…
Chargeback fraud occurs when a consumer makes a legitimate purchase with a credit card, then requests a chargeback from their bank. If it’s approved, the consumer not only keeps the purchase, but has also received a full refund.
The second Payment Services Directive (PSD2) is an EU Directive considered to be a game-changer for banking and online retail. It’s goal will be to increase transparency and consumer trust.
Over 20 million patients of three competing medical testing firms, Quest Diagnostics, LabCorp and BioReference Laboratories Inc, may have been affected by a breach after a billing collections service provider, American Medical Collections Agency (AMCA), reported that an unauthorized user had access to their systems. AMCA are a New York based company with a long…
![PSD2-[2]](https://keyivr.b-cdn.net/wp-content/uploads/PSD2-2-768x512.jpg "PSD2-[2]")
![PSD2-[2]](https://keyivr.b-cdn.net/wp-content/uploads/PSD2-2-768x445.jpg "PSD2-[2]")
