Asking customers to read out their card details over the phone places their sensitive cardholder data (CHD) at risk of fraud and data breaches from eavesdroppers, call recordings, compromised software and other cyberattacks.
What does 2021 hold in store for the payment industry? The unpredictable events of 2020 dropped a bombshell on businesses and consumers, forcing contactless payments and WFH security into the limelight. Take a look at some of the other payment trends for this year.
Key IVR are delighted to announce that our Customer Experience Manager, Kate Plews, has been promoted to Head of Customer Experience.
Key IVR are pleased to announce a new partnership with Cavendish Communications, an independent telecommunications provider to businesses in the UK. Working together, both parties intend to broaden their client base by offering secure payments across a variety of sectors.
Key IVR are delighted to announce that our Senior Account Manager, Sophie Kelly, has recently expanded her role, and has been promoted to Senior Account & Critical Delivery Manager.
Key IVR is proud to announce that we’ve extended our Click-to-Pay and Outbound Messaging services to send messages to customers using WhatsApp, one of the most popular messaging services in the world.
Elavon and Key IVR are excited to announce a new partnership, making it easier for US merchants to access a wide range of innovative and secure card payment solutions. With a seamless integration between the Key IVR platform and Elavon gateway, businesses and consumers alike are protected to the highest level of payment security, PCI-DSS…
As the world took a turn for the worst at the beginning of 2020, Key IVR put extra measures in place to help businesses make it through such uncertainty.
No one has a crystal ball, but for organizations, the future’s looking bright. Yesterday we were comfortably working from home in our pajama bottoms, but as restrictions begin to ease, we’re faced with achieving some level of “normality” – before lockdown took place. Now you’re faced with a balancing act, all while maintaining the security…
By working with an experienced omnichannel solutions provider to discuss and assess your current process, you can identify your customer service gaps and how your Contact Centre solution can benefit.
Your COVID-19 Contingency Plan: How Can Your Agents Take Secure Payments When Working Remotely or Working From Home?
Working remotely or working from home (WFH) doesn’t mean your business revenue is at risk. Additionally, you don’t have to comprise security and put your customers’ sensitive payment details or your organization’s reputation on the line. The main objective is to avoid any customers reading out sensitive cardholder data (CHD) over an unsecure telephone line,…