How Click-to-Pay Is Used for At-the-Door & On-site Payments Whilst an agent is on site with a customer, they can input all of the relevant reference or purchase details into their dashboard, including a phone number or email address. This then triggers an SMS or email that is sent the the customer with a unique…
Ensuring PCI compliance throughout your call center and business when processing card payments is challenging. It can be virtually impossible to secure every system, from call recording through to agent activity, network security and data backups. Key IVR have the solution to help de-scope your entire office and network environments by ensuring the payment data…
Collecting an Outstanding Payment or Making a Purchase with Click-to-Pay An SMS or email is sent to a customer asking for payment with a unique web link, taking the customer straight through to a web page to enter their card details, bypassing any need to enter order information or customer references. If the card has…
The Payment Card Industry Data Security Standard (PCI-DSS or PCI DSS) is a set of security standards designed to ensure that all companies that accept, process, store or transmit credit card information maintain a secure environment. We explain everything you need to know about PCI compliance.
DTMF masking (often called DTMF suppression) helps organizations obtain PCI compliance whilst continuing to take payments over the phone and record their calls. The masking software either replaces the tones or converts the two pitches into a single flat tone to ensure they cannot be decrypted by a hacker or someone within the organization.
