It’s a conundrum many businesses face, especially in today’s digital era, where fraudulent attacks are becoming more and more frequent – How do we increase the security of contact centres when processing payments, but maintain a high level of customer satisfaction?
This Easter, Key IVR wants to ensure your business is covered when it comes to protecting online payments and improving your springtime shopper’s customer experience. Many retail companies have seen an increase in online and in store shopping, specifically around the Easter holidays, reporting an unbelievable 86% increase since 2020.
Through mutual clients and connections, Key IVR began a successful partnership with Indigo Cloud after they identified a need for secure payment services for an existing client.
Following the news of the Private Parking Code of Practice, launched by the UK government to reduce parking fines and ban any additional debt collection fees, we’d like to reassure the parking industry that we’re here to help.
Removing the need to talk to a human not only improves efficiencies for the organisation, but can remove a lot of stress for the customer, improving the chances of them making a payment. Here’s our top 5 reasons to choose a Payment IVR for your organisation.
It’s been a week of celebrating personal achievements within the Key IVR team, as some incredible hard work pays off and our colleagues reached some important milestones within their careers.
Key IVR is excited to announce it’s cryptocurrency payment service, allowing businesses of all sizes to accept Bitcoin and other digital currency over the web, email, SMS or over the phone.
Key IVR and Cardstream have been working closely together for over 10 years, collaborating on joint opportunities for secure and reliable payment systems for organisations across the UK.
Welcome to the Key IVR Click-to-Pay demonstration. The purpose of this solution is to increase payment conversion over a number of different channels including SMS, email, webchat and WhatsApp.
Asking customers to read out their card details over the phone places their sensitive cardholder data (CHD) at risk of fraud and data breaches from eavesdroppers, call recordings, compromised software and other cyberattacks.
Welcome to the Key IVR Click-to-Pay demonstration. The purpose of this solution is to increase payment conversion over a number of different channels including SMS, email, webchat and WhatsApp.
The Payment Card Industry Data Security Standard (PCI-DSS or PCI DSS) is a set of security standards designed to ensure that all companies that accept, process, store or transmit credit card information maintain a secure environment.
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