News & Blogs

Jun262019

Guide: What is PSD2 & SCA?

June 26, 2019

The second Payment Services Directive (PSD2) is an EU Directive considered to be a game-changer for banking and online retail. It’s goal will be to increase transparency and consumer trust.

Jun122019

Huge AMCA Data Breach Impacts over 20 Million U.S. Patients Across Three Major Medical Firms

June 12, 2019

Over 20 million patients of three competing medical testing firms, Quest Diagnostics, LabCorp and BioReference Laboratories Inc, may have been affected by a breach after a billing collections service provider, American Medical Collections Agency (AMCA), reported that an unauthorised user had access to their systems. AMCA are a New York based company with a long…

May212019

Asia’s Largest Retailer Hit by Data Breach, Comprising 460,000 Customers of It’s Uniqlo and GU Websites

May 21, 2019

From April 23rd to May 10th, Asia’s largest retailer, Fast Retailing, announced a data breach that affected more than 460,000 online shoppers of its Japanese Uniqlo and GU brand websites. The company confirmed that an unauthorised login by a third party occurred on the online store, but there were no reports of information being used…

Jan302019

Web Chat Payments: Safe, Convenient and Diverse

January 30, 2019

Ecommerce purchases have been on the rise for years, as technology and the convenience that online shopping brings plays a massive part in assisting people’s busy lifestyles. The only downside is the lack of human interaction when it comes to queries or assistance, and asking a quick question over email can often be seen as…

Sep52018

Guide: What is PCI-DSS Compliance?

September 5, 2018

The Payment Card Industry Data Security Standard (PCI-DSS or PCI DSS) is a set of security standards designed to ensure that all companies that accept, process, store or transmit credit card information maintain a secure environment.

Sep32018

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Agent Assisted Payments Demonstration

September 3, 2018

This is a walk-through on how the Agent Assisted Payments service works. The purpose of this solution is to allow agents to take card payments securely over the phone. There are three ways to configure this service to suit how your contact centre operates. This is the most popular method, the Route 2 option, which secures the…

Jul102018

Is Pause and Resume Really Protecting Your Customers Data?

July 10, 2018

Organisations that accept card payments over the phone are recording calls for training and monitoring purposes, an obligation the Financial Conduct Authority (FCA) put in place to prevent, detect and deter market abuse. This becomes difficult for those wanting to achieve the Payment Card Industry Data Security Standard (PCI-DSS) which states that no sensitive card…

Jul62018

Guide: What is DTMF Masking?

July 6, 2018

DTMF masking (often called DTMF suppression) helps organisations obtain PCI compliance whilst continuing to take payments over the phone and record their calls. The masking software either replaces the tones or converts the two pitches into a single flat tone to ensure they cannot be decrypted by a hacker or someone within the organisation.

Jul12017

What is PCI-DSS Compliance?

July 1, 2017

What is PCI-DSS Compliance? The Payment Card Industry Data Security Standard (PCI-DSS or PCI DSS) is a set of security standards designed to ensure that all companies that accept, process, store or transmit credit card information maintain a secure environment. The Payment Card Industry Security Standards Council (PCI-SSC) was formed by Visa, MasterCard, American Express, JCB…