From April 23rd to May 10th, Asia’s largest retailer, Fast Retailing, announced a data breach that affected more than 460,000 online shoppers of its Japanese Uniqlo and GU brand websites. The company confirmed that an unauthorised login by a third party occurred on the online store, but there were no reports of information being used…
Ecommerce purchases have been on the rise for years, as technology and the convenience that online shopping brings plays a massive part in assisting people’s busy lifestyles. The only downside is the lack of human interaction when it comes to queries or assistance, and asking a quick question over email can often be seen as…
The Payment Card Industry Data Security Standard (PCI-DSS or PCI DSS) is a set of security standards designed to ensure that all companies that accept, process, store or transmit credit card information maintain a secure environment. We explain everything you need to know about PCI compliance.
Ensuring PCI compliance throughout your contact centre and business when processing card payments is challenging. It can be virtually impossible to secure every system, from call recording through to agent activity, network security and data backups. Key IVR have the solution to help de-scope your entire office and network environments by ensuring the payment data never…
Organisations that accept card payments over the phone are recording calls for training and monitoring purposes, an obligation the Financial Conduct Authority (FCA) put in place to prevent, detect and deter market abuse. This becomes difficult for those wanting to achieve the Payment Card Industry Data Security Standard (PCI-DSS) which states that no sensitive card…
DTMF masking (often called DTMF suppression) helps organisations obtain PCI compliance whilst continuing to take payments over the phone and record their calls. The masking software either replaces the tones or converts the two pitches into a single flat tone to ensure they cannot be decrypted by a hacker or someone within the organisation.
Key IVR are pleased to announce a new partnership with Marie Curie, the UK’s leading charity for people living with any terminal illness and their families. The charity helps people make the most of the time they have together by delivering expert hands-on care, emotional support, research and guidance. Key IVR will work with Marie…
The European Union’s General Data Protection Regulation (GDPR) comes into play on 25th May 2018, designed to protect the personal data of consumers and make organisations more accountable on how they handle such information. Built upon the existing Data Protection Act (DPA) 1998, GDPR is the most comprehensive data privacy standard to date. Its implementation…
Key IVR have introduced Smart Meter payments to allow customers of energy suppliers to top-up their account from the meter display or via SMS, along with helpful account balance text alerts, E.g. When a meter is running low or if there is an issue on the account. The method uses the existing GSM wireless technology…
If you’re a Key IVR customer with a web payment solution and you’re not validating your customer transactions you’re spending valuable time matching every transaction and investigating errors. With IVR validation, a simple upgrade to your existing Key IVR solution, you’ll have the option to supply customer records or a list of outstanding payments so transactions…
What is PCI-DSS Compliance? The Payment Card Industry Data Security Standard (PCI-DSS or PCI DSS) is a set of security standards designed to ensure that all companies that accept, process, store or transmit credit card information maintain a secure environment. The Payment Card Industry Security Standards Council (PCI-SSC) was formed by Visa, MasterCard, American Express, JCB…
