Key IVR Celebrate International Programmers’ Day
On Tuesday, September 13th, Key IVR celebrated International Programmers Day with our own “Tech Day”. A time for treats and quizzing the technical know-how of our team.
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Key IVR Announce Successful Recertification of ISO 27001
Through mutual clients and connections, Key IVR began a successful partnership with Indigo Cloud after they identified a need for secure payment services for an existing client.
Guide: Automating Your Payment Solutions
Accelerate your payments with automation for winning results. Digital transformation and automation aren’t new concepts. For organisations, it’s driven by the need to stay competitive, save costs or increase the output of your business.
How Our Customers Have Tripled Their Payment Collections
At Key IVR, we’re dedicated to helping our customers capitalize on this, ensuring they’re utilizing all the features available in the latest payment technology.
Market Leading UK Retailer Drives Forward Their Payment Journey with Key IVR
Key IVR provided two different over-the-phone payment options that met their requirements perfectly and meant customers could pay for their products safely and conveniently.
Card Payments By Phone: How DTMF Suppression Improves Security
At Key IVR we’re aware that only 5% of consumers feel secure when paying over the phone. To combat this statistic, we’ve designed a payment solution that converts any keypad tones into a single flat tone, removing the ability for them to be decrypted during the payment process.
How to Secure Your Contact Centre for Taking Payments
It’s a conundrum many businesses face, especially in today’s digital era, where fraudulent attacks are becoming more and more frequent – How do we increase the security of contact centres when processing payments, but maintain a high level of customer satisfaction?
5 Ways to Prepare Your Easter Payments
This Easter, Key IVR wants to ensure your business is covered when it comes to protecting online payments and improving your springtime shopper’s customer experience. Many retail companies have seen an increase in online and in store shopping, specifically around the Easter holidays, reporting an unbelievable 86% increase since 2020.
Partner Success Story: Indigo Cloud
Through mutual clients and connections, Key IVR began a successful partnership with Indigo Cloud after they identified a need for secure payment services for an existing client.
New Private Parking Code of Practice in Your Payment Strategy
Following the news of the Private Parking Code of Practice, launched by the UK government to reduce parking fines and ban any additional debt collection fees, we’d like to reassure the parking industry that we’re here to help.
Top 5 Reasons to Choose a Payment IVR Service
Removing the need to talk to a human not only improves efficiencies for the organisation, but can remove a lot of stress for the customer, improving the chances of them making a payment. Here’s our top 5 reasons to choose a Payment IVR for your organisation.
Key IVR Celebrates Tremendous Achievements Within the Team
It’s been a week of celebrating personal achievements within the Key IVR team, as some incredible hard work pays off and our colleagues reached some important milestones within their careers.
Key IVR Launches Cryptocurrency Payment Service
Key IVR is excited to announce it’s cryptocurrency payment service, allowing businesses of all sizes to accept Bitcoin and other digital currency over the web, email, SMS or over the phone.
Partner Success Story: Cardstream
Key IVR and Cardstream have been working closely together for over 10 years, collaborating on joint opportunities for secure and reliable payment systems for organisations across the UK.
Payment IVR Service Demonstration
Welcome to the Key IVR Click-to-Pay demonstration. The purpose of this solution is to increase payment conversion over a number of different channels including SMS, email, webchat and WhatsApp.
Guide: How to Descope Your Contact Centre
Asking customers to read out their card details over the phone places their sensitive cardholder data (CHD) at risk of fraud and data breaches from eavesdroppers, call recordings, compromised software and other cyberattacks.
Guide: What is PCI-DSS Compliance?
The Payment Card Industry Data Security Standard (PCI-DSS or PCI DSS) is a set of security standards designed to ensure that all companies that accept, process, store or transmit credit card information maintain a secure environment.
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Key IVR are a privately owned business offering global automated PCI-DSS compliant payment services. We are a customer-service focused organisation and take care to manage and meet our clients' expectations.