Web Chat & Social Media Payments

Increase payment conversion and boost sales across your live chat and instant messaging channels.

SECURE PAYMENTS OVER WEB CHAT AND SOCIAL MEDIA

Gain the competitive edge with a quick and simple payment process for customers, working with all web chat providers and social media platforms.

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Web chat and social media is an important engagement tool for any organisation, allowing consumers to conveniently interact with agents for sales or support queries, often assisting with the buying process.

It’s crucial that these channels perform well and you have the sufficient features to complement your business model and boost sales revenue. One of these functions is the ability to accept card payments securely during a web chat conversation or direct messages over social media or IM.

With Key IVR’s secure Web Chat Payments, organisations of any sector can gain the competitive edge, offering customers a quick and convenient payment method that works with any web chat tool or social media platform. Don’t lose potential sales by asking customers to switch channels to complete payment, E.g. Navigating them to an online shop to complete the online checkout process themselves.

It’s secure to the highest level of payment security, complying with the Payment Card Industry Data Security Standard (PCI-DSS), meaning your agents are never exposed to sensitive payment details. No need for the customer to reveal their card details to the agent they’re talking to.

You’re not restricted to any plugins or a particular application, agents will find it easy to take secure payments using your existing customer engagement channels and social media sites.

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How It Works:

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A customer is in conversation with an agent on a web chat. Once the customer is ready to pay for their goods or services, the agent can then generate a secure link using information relevant to their order.

By clicking on the secure link, the customer is directed to a branded web page and asked to input their card details. There is no need to re-input their order, making the process quick and convenient.

Payment is processed in a PCI compliant manner, with no sensitive data passing through the organisation’s systems. Once the payment has been made, the customer will then receive an email confirmation.

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A customer is in conversation with an agent on a live chat. Once the customer is ready to pay for their goods or services, the agent can then generate a secure link using information relevant to their order.

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By clicking on the secure link, the customer is directed to a branded web page and asked to input their card details. There is no need to re-input their order, making the process quick and convenient.

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Payment is processed in a PCI compliant manner, with no sensitive data passing through the organisation’s systems. Once the payment has been made, the customer will then receive an email confirmation.

Works with Web chat Bots for Fully Automated Payments

A range of integration options are available to connect with your existing web chat automation, so you can take payments 24/7 without the need for an agent.

The solution can be tailored to work with your existing chat prompts or triggers, providing the same personalised and tailored payment experience to your customers.

OUR INTEGRATION OPTIONS
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Key Benefits

  • No need to switch web chat providers, we work with your existing solution and all social media channels
  • Secured to the highest level of security, compliant with the Payment Card Industry Data Security Standard (or PCI-DSS)
  • Quickly generate custom URL links to an auto-filled payment portal
  • Complete transactions through a single communication channel, reducing abandoned orders and lost sales
  • Increase payment conversion by substantially reducing the steps needed to make payment 
  • Works on all web browsing devices – smartphones, tablets, laptops or desktop PCs 
  • Integrates with your business systems to use customer reference details or existing web chat bot solutions

The Importance of Web Chat & Social Media Payments

In today’s technology driven era, consumers are increasingly more demanding, expecting reliable solutions and excellent customer service. Payment across web chat and social media channels fulfills their expectations as a quick and simple method.

Find out how important this payment channel is:

READ MORE
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Web Chat Payments and Security

Although payments over web chat are a convenient channel, they should offer a high level of security in order to ensure the upmost safety for cardholder data (CHD).

All of Key IVR’s payment solutions are PCI-DSS Level 1 compliantBy removing the ability for agents to see sensitive information and for it to pass through the organisation’s internal systems, you drastically reduce the risks involved with taking payments.  

What is PCI Compliance?

The Payment Card Industry Data Security Standard (or PCI-DSS) is a set of requirements, initially outlined by the major card providers, to ensure that companies use their clients’ credit or debit card information securely. It protects sensitive information from fraudulent activity, a risk that is growing every year following the rise of remote purchasing. 

If not handled appropriately, cardholder data (CHD) is at risk of theft from hackers that are on the lookout for a way to exploit weaknesses in your organisation. Whether you’re a large corporation or a small business, PCI-DSS was introduced to protect you and your customers in the prevention of data theft. 

FIND OUT MORE ABOUT PCI-DSS
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Request a Web Chat Payments Demo

We’d be happy to show you our Web Chat Payments solution in action with a one-to-one on-screen demonstration from a Payments expert.

Submit your details, and we’ll be in contact to arrange a demo.

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Key IVR are a privately owned business offering global automated PCI-DSS compliant payment services. We are a customer-service focused organisation and take care to manage and meet our clients' expectations.

LOCATIONS

UK: 8 Durham Lane, West Moor Park, Armthorpe, Doncaster DN3 3FE

USA: 8th Floor, 100 Church St, New York, NY 10007

Ireland: 8 Clanwilliam Square, Grand Canal Quay, Dublin 2, D02 PF75

Moldova: Melestiu St 16/2, Chișinău, Moldova