Web Chat & Chatbot Payments
Boost sales across your live agent chat and AI chatbot instant messaging channels.
- Quick and simple payment process for customers
- PCI-DSS Level 1 compliant
- Works with all contact centre software, web chat providers and social media platforms
- 100% cloud hosted with no hardware
- Flexible API integration available
Supported by:
The security of web chat & chatbot payments
- It’s crucial that web chat and social media channels perform well and that you have sufficient features to complement your business model and boost sales revenue. One of these functions is the ability to accept card payments securely during a web chat conversation or direct messages over social media or IM.
- With Key IVR’s secure Web Chat Payments, organisations of any sector can gain the competitive edge, offering customers a quick and convenient payment method that works with any web chat tool, chabot or social media platform.
- All of Key IVR’s payment solutions are PCI-DSS Level 1 compliant. By removing the ability for agents or chatbots to see sensitive information and for it to pass through the organisation’s internal systems, you drastically reduce the risks involved with taking payments.
How web chat & chatbot payments work
It’s secure to the highest level of payment security, complying with the Payment Card Industry Data Security Standard (PCI-DSS), meaning your agents and systems are never exposed to sensitive payment details.
1
A customer is in conversation with an agent on a web chat.
2
Once the customer is ready to pay for their goods or services, the agent can then generate a secure link using information relevant to their order.
3
The agent provides the link to the customer in the chat.
4
The customer is directed to a branded web page. There is no need to enter order details, making the process quick and convenient.
5
Payment is processed in a PCI compliant and secure manner, with no sensitive data passing through the organisation’s systems or web chat software.
6
1
A customer is in conversation with an agent on a web chat.
2
Once the customer is ready to pay for their goods or services, the agent can then generate a secure link using information relevant to their order.
3
By clicking on the secure link, the customer is directed to a branded web page and asked to input their card details.
4
There is no need to re-input their order, making the process quick and convenient.
5
Payment is processed in a PCI compliant manner, with no sensitive data passing through the organisation’s systems.
6
Payment is processed in a PCI compliant manner, with no sensitive data passing through the organisation’s systems.
1
A customer is in conversation with a chatbot, confirming order details.
2
Once the customer is ready to pay for their goods or services, the chatbot uses an API connection to generate a unique payment link.
3
The chatbot provides the link to the customer in the chat.
4
The customer is directed to a branded web page. There is no need to enter order details, making the process quick and convenient.
5
Payment is processed in a PCI compliant and secure manner, with no sensitive data passing through the organisation’s systems or chatbot software.
6
1
A customer is in conversation with an agent on a web chat.
2
Once the customer is ready to pay for their goods or services, the agent can then generate a secure link using information relevant to their order.
3
By clicking on the secure link, the customer is directed to a branded web page and asked to input their card details.
4
There is no need to re-input their order, making the process quick and convenient.
5
Payment is processed in a PCI compliant manner, with no sensitive data passing through the organisation’s systems.
6
Payment is processed in a PCI compliant manner, with no sensitive data passing through the organisation’s systems.
1
A customer is in conversation with an agent on a web chat.
2
Once the customer is ready to pay for their goods or services, the agent can then generate a secure link using information relevant to their order.
3
The agent provides the link to the customer in the chat.
4
The customer is directed to a branded web page. There is no need to enter order details, making the process quick and convenient.
5
Payment is processed in a PCI compliant and secure manner, with no sensitive data passing through the organisation’s systems or web chat software.
6
1
A customer is in conversation with an agent on a web chat.
2
Once the customer is ready to pay for their goods or services, the agent can then generate a secure link using information relevant to their order.
3
By clicking on the secure link, the customer is directed to a branded web page and asked to input their card details.
4
There is no need to re-input their order, making the process quick and convenient.
5
Payment is processed in a PCI compliant manner, with no sensitive data passing through the organisation’s systems.
6
Payment is processed in a PCI compliant manner, with no sensitive data passing through the organisation’s systems.
Why choose web chat & chatbot payments
- Add secure payment functionality to your live chat agents or chatbot
- Quickly generate custom URL links to an auto-filled payment portal
- No need to switch providers, we connect with your existing solution and all social media channels
- Secured to the highest level of security, compliant with the Payment Card Industry Data Security Standard (PCI-DSS)
- Complete transactions through a single communication channel, reducing abandoned orders and lost sales
- Increase payment conversion by substantially reducing the steps needed to make payment
- Works on all web browsing devices – smartphones, tablets, laptops or desktop PCs
- A range of integration options are available to connect with your existing web chat automation, so you can take payments 24/7 without the need for an agent
Seamless integration to
150+ service providers.
- Works with your existing suppliers and providers
- Connects to your chatbots and chat prompts
Sophie Kelly
Head of Revenue & Relationships