Payment IVR

Fully-automated payment collection system, available 24/7 

PCI-DSS LEVEL 1 COMPLIANT PAYMENT SOLUTION

Recommended by payment gateways and security consultants alike, our secure, robust payment platform enables your organisation to process payments at any time – 24 hours a day, 365 days a year.

We’ve been delivering secure Payment IVR solutions since 2003, helping organisations cut down on inefficiency and outdated ways of collecting payments. We help realise your goals of reducing the time and money spent on taking and processing payments, through offering a fully-automated payment collection and processing system.

Our IVR designs are rigorously tested and aligned with your existing business systems to offer your customers a painless transaction process.

Your solution will be fully branded and bespoke to you, with professional voice artist recorded messages included. Multi-lingual and multi-currency support is also available.

Our PCI-DSS Level 1 compliant platform can process payments for a variety of sectors and services across the world – ranging from utilities, insurance, parking, through to financial services and local authorities.

Listen to the Demo

2 Ways You Can Use a Payment IVR

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Payment IVR Telephone Line

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1. The customer calls the organisation to make a payment and is greeted by an automated line which asks a number of security questions. After verifying their identity, they are taken to the payment stage.

2. Once the customer has entered the amount they wish to pay, they can key in their payment card details using their telephone keypad. The card data is processed by the payment platform & no sensitive information is sent to the organisation.

3. Once the transaction is complete, the customer is informed and given the option to be sent an SMS receipt containing confirmation of the payment.

Payment-IVR-Mobile-1

1. The customer calls the organisation to make a payment and is greeted by an automated line which asks a number of security questions. After verifying their identity, they are taken to the payment stage.

Payment-IVR-Mobile-2

2. Once the customer has entered the amount they wish to pay, they can key in their payment card details using their telephone keypad. The card data is processed by the payment platform & no sensitive information is sent to the organisation.

Payment-IVR-Mobile-3

3. Once the transaction is complete, the customer is informed and given the option to be sent an SMS receipt containing confirmation of the payment.

transfer

Payment Pass-Off IVR

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1. The customer is talking to an agent, discussing an order. When they are ready to make a payment the agent can verify the customer and push the order details to the payment line. They then transfer the customer to the payment line. The agent will no longer be in conversation with them.

2. The customer is greeted by the payment IVR which reads out the order details and the amount to pay. The customer can key in their payment card details using their telephone keypad.

3. The card data is processed by the payment platform & no sensitive information is sent to the organisation. Once the transaction is complete, the customer is informed and given the option to be sent an SMS receipt containing confirmation of the payment.

Pass-off-IVR-Mobile-1

1. The customer is talking to an agent, discussing an order. When they are ready to make a payment the agent can verify the customer and push the order details to the payment line. They then transfer the customer to the payment line. The agent will no longer be in conversation with them.

Pass-off-IVR-Mobile-2

2. The customer is greeted by the payment IVR which reads out the order details and the amount to pay. The customer can key in their payment card details using their telephone keypad.

Pass-off-IVR-Mobile-3

3. The card data is processed by the payment platform & no sensitive information is sent to the organisation. Once the transaction is complete, the customer is informed and given the option to be sent an SMS receipt containing confirmation of the payment.

CHOOSE HOW YOUR CUSTOMERS CAN PAY

Card-Payment-Channel

Debit & Credit Card Payments

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DD-Payment-Channel

Direct Debit Payments

Card-Payment-Channel

Debit & Credit Card Payments

Credit-cards
DD-Payment-Channel

Direct Debit Payments

Ideal for a Variety of Sectors

  • Debt Management & Debt Collection – find out more
  • Utility Providers & Suppliers – find out more
  • Travel Agencies & Tour Operators – find out more
  • Financial & Insurance Services
  • Universities & Education Sector
  • Parking Enforcement & PCN Issuers
  • Taxi Operators
  • Housing and Tenancy
  • Public Sector
  • Hospitality Sector
  • Retail Sector

RECOGNIZED BY INTERNATIONAL PAYMENT GATEWAYS & PCI QSAs

Request a Payment IVR Demo

We’d be happy to show you our Payment IVR solution in action with a one-to-one on-screen demonstration from a Payment IVR expert.

Submit your details and we’ll be in contact to arrange a demo.

    Service Additions

    Voice-recognition

    Secure Voice Recognition

    Capturing non-numerical information from your customers on a telephone keypad is impossible. However, it can be important to capture the details have no numbers or a mix of alphanumerics – such as name, postcode, National Insurance number or car registration.

    Additionally, using a telephone keypad to input account information or card details can be challenging for some customers, especially for those with a severe physical disability.

    To cater for all demographics and information formats, our Payment IVR service can be configured to prompt the customer to speak details out loud, accurately deciphering their answers and progressing to the next step.

    Card details are verified and processed securely. The system will mute the call as sensitive details are spoken, so any call recordings are out-of-scope and you remain PCI-DSS compliant.

    Voice-transcription

    Automatic Voice Transcription

    With this voice to text option, customers can be prompted to speak their details aloud at certain steps. The service will provide this information back to you in a sound file, transcribed text format in Excel or integrated directly to your back office systems via our powerful API.

    Powered by world-leading Google technology, our clients use this for a range of uses; such as logging address information for Charity Gift Aid, or providing comments and feedback at the end of the payment process.

    This bypasses the hurdles of manually transcribing details from call recordings, such as data security issues when sensitive details are involved. It can also become expensive and time-consuming when you’re faced with high volumes.

    DD-Payment-Channel

    Direct Debit Payments

    Add Direct Debit to your payment solution and start securing collections through one of the most trusted channels in the UK.

    Set up, modify and monitor Direct Debits simply and conveniently, avoiding the hassle of chasing a multitude of late payments. Options include: payment plans and one-off transactions to collect variable amounts, subscription payments and fixed fees alike.

    Tokenisation

    Tokenise a customer’s card, meaning they will only need to provide card details once, saving them time on regular payments and purchases.

    All payments are secure as card details are not stored anywhere outside the issuing card company, with tokens containing a dedicated reference for every individual customer.

    E.g. Policy number, customer number, customer name, phone number, etc.

    Recurring Payments

    Offer your customers a Recurring Payment Plan with a range of payment frequencies, such as weekly, fortnightly, monthly, etc.

    A Recurring Payment Plan / CPA (Continuous Payment Authority) differs from a Direct Debit as you can re-take failed payments, restarting the plan and avoiding expensive failed payment charges.

    This method is recommended by the FCA, as debt isn’t added onto customers paying off existing debt.

    Optional Integration

    SFTP Integration

    Validate your customer transactions and avoid matching every transaction and investigating human errors.

    You'll have the option to supply customer records or a list of outstanding payments so transactions can be validated as a customer makes a payment.

    Bespoke API Integration

    Our solutions are compatible with many different APIs, allowing integration with hundreds of different platforms.

    If necessary, a bespoke API can be developed to work seamlessly with your business systems.

    LEARN MORE ABOUT PCI COMPLIANCE

    ACCREDITATIONS

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    Key IVR are a privately owned business offering global automated PCI-DSS compliant payment services. We are a customer-service focused organisation and take care to manage and meet our clients' expectations.

    LOCATIONS

    UK: 8 Durham Lane, West Moor Park, Armthorpe, Doncaster DN3 3FE

    USA: 8th Floor, 100 Church St, New York, NY 10007

    Ireland: 1 Terenure Place, Terenure, Dublin 6W

    Moldova: Mitropolit Dosoftei St 112, Chișinău, Moldova