Omnichannel Payments for
PCI-DSS Compliance
- No costly integration of multiple systems and providers
- Fewer abandoned transactions, less time spent chasing payments
- Reporting on multiple payment services from a single platform
Secure payment services for
We provide a range of PCI DSS v4.0 Level 1 compliant IVR, Contact Centre, web and SMS payment solutions, including…
Agent Assisted Payments
Helping your agents take PCI compliant card payments on the phone with a seamless customer experience
Payment IVR
A PCI compliant, fully automated and branded telephony payment system. Available 24/7
Click-to-Pay
Secure Web Payments
Web Chat & Social Media Payments
Gain the competitive edge with a quick and simple payment process for customers. Works with all web chat providers and social media platforms.
Merchant Services
Outbound Voice, SMS & WhatsApp
Mass deliver voice, SMS or WhatsApp to chase payments, generate inbound payment calls and more. An effective and efficient way of reaching your customers
Mobile App Payments
All of our services work seamlessly together, providing a unique omni-channel approach to secure payment solutions – from online payment portals through to outbound click-to-pay and beyond.
Powered by our PCI-DSS compliant platform that comes recommended by international payment gateways and PCI QSAs alike, we securely tokenise payment methods so no matter how your customers choose to pay, you can offer a user-friendly, consistent payment experience.
Fewer abandoned transactions, less time spent chasing payments, and no costly and time-consuming integration of multiple systems and providers. Needless to say, reporting on multiple payment services from a single platform is simple, with the option to integrate with your existing business systems for greater automation.
Work with Key IVR as a single, trusted provider to help you get the most from our services portfolio and achieve your business objectives.
One of the many ways Omnichannel works
Your customer makes a payment through your fully-branded online payment portal and saves their card details for future use.
For their next payment, they choose to pay over the phone and go through to an automated, PCI-DSS compliant IVR. After the platform confirms their identity, the customer is given the option to use the saved card from the previous online payment.
Seamless integration to 150+ service providers.
We connect to​
telephony services
Gateways
Acquirers
VoIP systems
compliance platforms
Our solutions are compatible with many different APIs, allowing integration with hundreds of different platforms
- Easy API and SFTP connectivity options
- Reconcile and settle payments quicker
- Secure data transfer between systems
How Clothes2order achieved
PCI compliance and a smoother ordering process
Clothes2order needed a secure over the phone solution to process custom clothing orders.
How did our payment services solve their challenge?
"Customer engagement has drastically improved since introducing the service. The Agent Assisted solution means we don’t have to worry about pausing recordings mid-way through a call, or asking people to read their card details out loud, something they may feel uncomfortable doing."
"Customer engagement has drastically improved since introducing the service. The Agent Assisted solution means we don’t have to worry about pausing recordings mid-way through a call, or asking people to read their card details out loud, something they may feel uncomfortable doing."
Track payments & activity on your Client Portal
- Real time and historical reporting across all your payment services
- Monitor payment volume, payment status, call volume, call abandonment rate, recurring payment plans, licences and much more
- Download payment and call log reports
- Intuitive and easy to use
- Set user access controls for admins and users with limited control
Want to know more?
Submit your details and a payment specialist will be in touch.
We’d be happy to show you our Omnichannel Payment solutions in action, discuss your requirements and pricing.
Sophie Chan
Head of Account Management