Client Success Story: Click Energy
Click Energy wanted to empower their utility customers and allow them to purchase the top-up codes over the phone, using a credit or debit card. They wanted it to be quick, convenient and secure.
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News & Blog
Latest News from Key IVR
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Top 5 Things You Need to Know About Pay By Bank
Removing the need to talk to a human not only improves efficiencies for the organisation, but can remove a lot of stress for the customer, improving the chances of them making a payment. Here’s our top 5 reasons to choose a Payment IVR for your organisation.
Guide: What is Automatic Speech Recognition (ASR)?
Also known as Automatic Speech Recognition (ASR), Computer Speech Recognition, or Speech to Text (STT), this advanced technology is the process of transforming spoken language into written text. To provide a more inclusive payment experience, Key IVR have incorporated voice recognition technology into our payment solutions.
Client Success Story: Waters & Gate
Waters & Gate approached Key IVR, looking for a payment solution that would improve the overall efficiency of their day-to-day operations, by removing as many payment-only calls from their team as possible.
Key IVR Recertified for ISO 27001
Through mutual clients and connections, Key IVR began a successful partnership with Indigo Cloud after they identified a need for secure payment services for an existing client.
Key IVR Continue to Innovate with PCI-DSS v4.0 Compliance
Key IVR are thrilled to announce we are now PCI-DSS v4.0 compliant. Thanks to the hard work of the team, we’re very pleased to be able to shout about achieving this major version of the security standard.
Client Success Story: McCarthy Stone
McCarthy Stone were looking for a simple solution to allow homeowners and their family members to pay for the guest accommodation available at their developments, in addition to their existing telephone payment line.
Pay By Bank – How it Works
Open banking payments, also known as Direct Payments, Electronic Funds Transfer or Pay by Bank, is a secure online payment method businesses have started adopting, to allow customers to instantly pay from any of bank accounts.
Pop the Champagne! Key IVR Celebrates 15 Years of Securing Payments
Since it was founded in 2008, Key IVR has grown significantly in size and service offering. In 15 years, the organisation has evolved from a small Doncaster-based automated IVR provider, to a dedicated team of specialists offering a wide range of payment channels
What are SMS (Text Message) Payments?
Compared to mailed bills, emailed invoices, and other traditional methods of asking for payment, using SMS and text message can create faster results by reaching buyers through a more convenient platform.
Key IVR Announce Successful Recertification of ISO 27001
Through mutual clients and connections, Key IVR began a successful partnership with Indigo Cloud after they identified a need for secure payment services for an existing client.
Guide: Automating Your Payment Solutions
Accelerate your payments with automation for winning results. Digital transformation and automation aren’t new concepts. For organisations, it’s driven by the need to stay competitive, save costs or increase the output of your business.
How Our Customers Have Tripled Their Payment Collections
At Key IVR, we’re dedicated to helping our customers capitalize on this, ensuring they’re utilizing all the features available in the latest payment technology.
Market Leading UK Retailer Drives Forward Their Payment Journey with Key IVR
Key IVR provided two different over-the-phone payment options that met their requirements perfectly and meant customers could pay for their products safely and conveniently.
Card Payments By Phone: How DTMF Suppression Improves Security
At Key IVR we’re aware that only 5% of consumers feel secure when paying over the phone. To combat this statistic, we’ve designed a payment solution that converts any keypad tones into a single flat tone, removing the ability for them to be decrypted during the payment process.
How to Secure Your Contact Centre for Taking Payments
It’s a conundrum many businesses face, especially in today’s digital era, where fraudulent attacks are becoming more and more frequent – How do we increase the security of contact centres when processing payments, but maintain a high level of customer satisfaction?
Top 5 Reasons to Choose a Payment IVR Service
Removing the need to talk to a human not only improves efficiencies for the organisation, but can remove a lot of stress for the customer, improving the chances of them making a payment. Here’s our top 5 reasons to choose a Payment IVR for your organisation.
Partner Success Story: Cardstream
Key IVR and Cardstream have been working closely together for over 10 years, collaborating on joint opportunities for secure and reliable payment systems for organisations across the UK.
Payment IVR Service Demonstration
Welcome to the Key IVR Click-to-Pay demonstration. The purpose of this solution is to increase payment conversion over a number of different channels including SMS, email, webchat and WhatsApp.
Guide: How to Descope Your Contact Centre
Asking customers to read out their card details over the phone places their sensitive cardholder data (CHD) at risk of fraud and data breaches from eavesdroppers, call recordings, compromised software and other cyberattacks.
Click-to-Pay Payment Service Demonstration
Welcome to the Key IVR Click-to-Pay demonstration. The purpose of this solution is to increase payment conversion over a number of different channels including SMS, email, webchat and WhatsApp.
Guide: What is PCI-DSS Compliance?
The Payment Card Industry Data Security Standard (PCI-DSS or PCI DSS) is a set of security standards designed to ensure that all companies that accept, process, store or transmit credit card information maintain a secure environment.
News & Blog
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Key IVR are a privately owned business offering global automated PCI-DSS compliant payment services. We are a customer-service focused organisation and take care to manage and meet our clients' expectations.