Customers are placing their trust in your organisation with sensitive payment details everytime a payment is made over the phone. Data breaches and other malicious activity from rogue agents or cyber attacks can not only result in massive fines but irreparable damage to your brand in the marketplace, so it is important you have a robust payments solution in place.
Many organisations aim to become PCI-DSS compliant, the Payment Card Industry Data Security Standard (PCI-DSS or PCI DSS) is a set of security standards designed to ensure that all companies that accept, process, store or transmit credit card information maintain a secure environment. This can be a challenge to implement across your entire office and network environment, but with a Contact Centre solution from Key IVR, the payment data never reaches your systems. With DTMF suppression on all calls you can drastically reduce the risk of data security, saving your organisation valuable time and money without comprising customer experience.
Our platform is recognised by international payment gateways and PCI QSAs, delivered by trained, experienced industry professionals. We will work with you and your security specialists to implement a solution that meets your business requirements.