Call Centre payment solutions
Simplify payment operations by taking payments over the phone, web or SMS with a secure Contact Centre solution
- Highly secure PCI-DSS Level 1
- Easy to use by agents and customers
- Works with all telephony systems
- 100% cloud hosted with no hardware
- Integration options available
Our accreditations
Payment options to suit your contact centre
Key IVR’s solutions empower contact centres with smarter management tools and seamless, secure payment collection that enhances both operational efficiency and customer experience.
By integrating advanced AI capabilities, Key IVR enables intelligent automation, real-time insights, and more personalised customer interactions, helping organisations streamline processes while maintaining the highest standards of service and compliance.
Over the phone payments
Dramatically improve your contact centre and call centre performance with Key IVR’s flexible solution, designed to work seamlessly alongside your existing systems, and AI driven platforms.
Take PCI-DSS compliant payments securely, minimising the risk of data breaches while maintaining a smooth and uninterrupted journey for your customers.
Choose your data capture methods…
There are three ways for a Customer to make a PCI-DSS compliant payment with an Agent over the phone.
Your solution can be configured to use a combination of methods… all fully secure to the highest level of PCI-DSS compliance.
Voice Recognition
Customers can read out sensitive account and cardholder data (CHD) securely. Agents wont hear these details, and all systems and call recordings stay out of scope. Powered by our AI Automatic Speech Recognition (ASR) engine.
Digital Payment Link
Customers receive a text and email with a link to input card details securely, with no need to secure the call.
You can descope your payment collection by 100%, ensuring maximum security for your customers.
Keypad Entry (DTMF)
Customers input sensitive card details into their telephone keypad.
DTMF tones are masked so you'll have no concerns that the cardholder data can be exposed at the other end.
Message delivery and secure ecommerce call centre payments
Enhance customer engagement through reliable, multi-channel message delivery, designed to integrate with your existing AI systems to ensure communications reach customers quickly and effectively.
Add additional secure ecommerce payment solutions to enable safe, compliant transactions, allowing your call centre to collect payments seamlessly while protecting sensitive customer data and building trust.
Send unique payment links by SMS, email, WhatsApp & more
This pay-by-link service launches a mobile-friendly payment web page with as much or as little customer information pre-filled as required, allowing them to confirm payment details and simply complete the transaction.
A customer can enter new card details or use a previously stored card, making it easy for a customer to complete the payment process.
- Flexible to work for you. Payment links can go to one customer or many, ideal for bulk payment collection
- Give your customers peace of mind that their information is safe by removing sensitive cardholder data from your organisation
- Eradicate friendly fraud, stopping chargebacks with advanced identity verification
- Reconcile payments easily with minimal to no change to your current processes
Secure & branded Web Payments
E-commerce transactions grow year-on-year, but securing your website to take debit or credit card payments is often prohibitively expensive. Key IVR can provide a flexible and affordable solution, offering inventive payment webpages through to full applications.
By using our secure payment processing services, you can significantly reduce your requirements under PCI-DSS, as all credit and debit card processing is performed in our PCI-DSS Level 1 certified environment.
Secure web chat & chatbot payments
- Add secure payment functionality to your live chat agents or chatbot
- Quickly generate custom URL links to an auto-filled payment portal
- No need to switch providers, we connect with your existing solution and all social media channels
- Secured to the highest level of security, compliant with the Payment Card Industry Data Security Standard (PCI-DSS)
- Complete transactions through a single communication channel, reducing abandoned orders and lost sales
- Increase payment conversion by substantially reducing the steps needed to make payment
- Works on all web browsing devices – smartphones, tablets, laptops or desktop PCs
- A range of integration options are available to connect with your existing web chat automation, so you can take payments 24/7 without the need for an agent
Message delivery service via SMS, Voice & WhatsApp
Effective and cost-saving communications to small or large audiences, quicker than calling every individual contact
Are you happy with your team spending 90% of their time contacting non-responsive contacts?
Our smart outbound service is proven to quadruple customer engagement and drastically reduce the manual work involved to reach customers or prospects.
Send Voice, SMS or WhatsApp messages anywhere in the world, saving your team valuable time and allowing them to focus on responses and getting results.
- Reach a larger audience and save call centre agent time
- High capacity platform, able to send thousands of messages per day
- Easy-to-use Self Service portal to manage your outbound campaigns
Template Seamless integration to 150+ service providers.
We connect to
telephony services
Gateways
Acquirers
VoIP systems
compliance platforms
Our solutions are compatible with many different APIs, allowing integration with hundreds of different platforms
- Easy API and SFTP connectivity options
- Reconcile and settle payments quicker
- Secure data transfer between systems
The advantages of Key IVR payment solution
Reduce the risk of data security, saving your organisation valuable time and money without comprising customer experience.
With a Contact Centre solution from Key IVR, the payment data never reaches your systems.
Enhanced Security with PCI-Compliant Solution
For customers reading out sensitive card details on the phone, pause and resume call-recording isn’t enough to be PCI compliant. You still have to rely on your agents to stop the recording, important information from the customer might be missed, and even then your agents are exposed to the card details that could be used for malicious purposes.
Our Contact Centre solution removes the need to read out card numbers completely, customers securely enter information on their phone’s keypad, with DTMF tones suppressed, so no sensitive details reach your system.
Reduce Call Abandonment and Enhance Customer Engagement
Some solutions transfer the customer from the agent to an automated IVR so if there are any issues the agent is unable to assist. Our Contact Centre solution improves engagement and reduces abandoned calls by ensuring the agent stays in conversation with the customer throughout the process.
Find out more about our Agent Assisted Payments service.
Data Security with Complete Call Recording Compliance for FCA Regulation
By clamping the phone signal at the start and end of the network, the risk of data leakage across all phone networks is removed completely. Some solutions simply mask the numbers reaching your Contact Centre while our service strips out all sensitive information altogether, leaving the audio behind. This allows you to record the entire call and adhere to strict regulations.
Flexible Integration, No Provider Lock-In
Key IVR’s approach is built around flexibility and putting the customer’s needs first. We’re not tied to any specific telecoms provider or partner, which means you’re never locked into a single ecosystem or forced to change your existing setup.
Instead, we focus on delivering integrations that work seamlessly with your current network, infrastructure, and preferred suppliers. Where possible, this allows you to retain your existing providers while still benefiting from Key IVR’s capabilities.
This provider-agnostic approach gives you the freedom to evolve your technology stack at your own pace, ensuring your solution continues to align with your business requirements both now and in the future.
Streamlined and Flexible: No Hardware Installation Required
As a fully hosted solution, there’s no need to install, manage, or maintain any hardware on site, whether in a server room or on an agent’s desk. By removing the reliance on physical infrastructure, Key IVR simplifies deployment and significantly reduces the burden on internal IT teams.
This cloud-based approach provides unrivalled flexibility, allowing the solution to be quickly implemented and easily adapted to suit the way your business operates. Whether your teams are office-based, remote, or hybrid, agents can access the system seamlessly without complex setup or disruption.
The result is faster rollout, improved user adoption, and a smoother experience for both your agents and your customers, with minimal impact on day-to-day operations.
Concurrent Licencing (no seat licences)
We don’t believe in charging you based on the number of agents or team members in your business. With Key IVR’s agent-assisted solution, there’s no need to purchase individual licences for every user. Instead, pricing is aligned to your actual usage, specifically, how many payments are being processed at any one time.
This means you can scale your team freely without worrying about additional licence costs, only paying for the capacity you truly need.
Real-time reporting
Payment confirmation is updated live on the Agent dashboard after a successful payment has been made. For your reporting and analytics, a Client Portal from Key IVR will show you live and historical activity across your entire service, so you can monitor performance and track payments.
Additionally, with flexible API integration options, you can keep your back-office systems up to date instantly with customer payments, updating orders, and logging activity against their accounts.
Optimised agent experience
A web browser-based Agent dashboard that’s easy to navigate allows agents to take secure payments in the office, whilst working remotely or between multiple locations as a hybrid working arrangement.
Easy-to-follow steps and helpful prompts will ensure your agent can provide a smooth customer experience whilst taking payments over the phone.
Competitive call and transaction rates
You only pay for the calls that go through our payment services platform. Thanks to three different options for the solution, you can find the one that suits you best.
In most cases, we’ll work with your existing telephony setup, with little to no additional configuration required for stand-alone services. We don’t require you to use our telephony services, often resulting in much quicker and cheaper deployments.
We’ll also, always, aim to be competitive for payment transaction rates and give you the best costs based on volume and setup.
How Thomas Sanderson improved security for their clients
A Contact Centre solution from Key IVR allowed for both Thomas Sanderson and their customers safe transaction of card payments over the phone, achieving the highest level of PCI-DSS compliance.
“Border has been a fantastic addition to our call centre ensuring that no card data enters our environment. As we deal with a wide demographic of customers, using their telephone keypad to pay is something they often haven’t done before. Being able to keep our customer on the phone to help them through the process of completing a card transaction has been a great way to iron out any resistance customers may have.”
“Border has been a fantastic addition to our call centre ensuring that no card data enters our environment. As we deal with a wide demographic of customers, using their telephone keypad to pay is something they often haven’t done before. Being able to keep our customer on the phone to help them through the process of completing a card transaction has been a great way to iron out any resistance customers may have.”
Trusted by brands just like you
Why choose
Key IVR
us
We are a customer-service focused organisation and take care to manage and meet our client’s expectations.
- Over 15 years of experience
- Hundreds of happy clients across the globe
- £1.7+ billion processed annually
- Multiple payment services from a single platform
- Perfect for many different business types and sectors
- Five-star rated customer service
How Thomas Sanderson improved security for their clients
Contact Centre solution from Key IVR allowed for both Thomas Sanderson and their customers safe transaction of card payments over the phone, achieving the highest level of PCI-DSS compliance.
Request a Contact Centre solutions demo
Submit your details and a payment specialist will be in touch.
We’d be happy to show you our Contact Centre solution in action, discuss your requirements, and pricing.
Sophie Chan
Head of Revenue & Relationships
How it works
Dramatically improve your contact centre and call centre performance with the Key IVR solution.
Take PCI-DSS compliant payments, reducing the risk of data breaches.
3 Options to best suit your Contact Centre or Call Centre
There are three ways for a customer to make a PCI-DSS compliant payment with our Contact Centre solutions.
Your services can be configured to use a combination of methods, all fully secure to the highest level of PCI-DSS compliance.
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