Contact Centre solutions

Some solutions transfer the customer from the agent to an automated IVR so if there are any issues the agent is unable to assist. Our Contact Centre solution improves engagement and reduces abandoned calls by ensuring the agent stays in conversation with the customer throughout the process.

Find out more about our Agent Assisted Payments service.

By clamping the phone signal at the start and end of the network, the risk of data leakage across all phone networks is removed completely. Some solutions simply mask the numbers reaching your Contact Centre while our service strips out all sensitive information altogether, leaving the audio behind. This allows you to record the entire call and adhere to strict regulations.

Key IVR’s mission is to deploy solutions that work with the customer’s needs, so we’re not tied to a particular telecoms supplier or partner. We can focus on developing integrations that work best with your existing network and, where possible, without needing to change providers.

As a fully hosted solution, there’s no need to install or maintain hardware on site – either in a server room or on the agent’s desk. This allows for unrivaled flexibility and a deployment to suit how your business operates, improving user adoption and reducing the impact on your customers’ experiences.

We don’t believe in paying for how many agents or team members you have. You don’t need licences for everyone, only based on how many payments you’re taking at any one time.

Payment confirmation is updated live on the Agent dashboard after a successful payment has been made. For your reporting and analytics, a Client Portal from Key IVR will show you live and historical activity across your entire service, so you can monitor performance and track payments.

Additionally, with flexible API integration options, you can keep your back-office systems up to date instantly with customer payments, updating orders, and logging activity against their accounts.

A web browser-based Agent dashboard that’s easy to navigate allows agents to take secure payments in the office, whilst working remotely or between multiple locations as a hybrid working arrangement.

Easy-to-follow steps and helpful prompts will ensure your agent can provide a smooth customer experience whilst taking payments over the phone.

You only pay for the calls that go through our payment services platform. Thanks to three different options for the solution, you can find the one that suits you best. 

In most cases, we’ll work with your existing telephony setup, with little to no additional configuration required for stand-alone services. We don’t require you to use our telephony services, often resulting in much quicker and cheaper deployments.

We’ll also, always, aim to be competitive for payment transaction rates and give you the best costs based on volume and setup.