PCI compliant Payment App

Top-up gas & electric smart meters on the move, fully branded & integrated to suit your customers 

mobile payment app hero
PCI compliant smart phone payment solution for utility suppliers & providers

Improve customer conversion and convenience with a fully branded mobile app for easy smart meter top-ups, available on Apple iPhones and Android smartphones

Register Screen 

Top up screen

Top-up History

Saved Payment Cards 

UK Energy Supplier achieved
PCI compliance With Utilities Payment App

This UK based energy supplier came to Key IVR with the requirement for a payment solution that would allow them to securely process Card Not Present (CNP) transactions at any time, 24/7, 365 days a year, without the need for a call agent or staff member to intervene.

UK Energy Supplier

“Key IVR have been a great company to work with, helping us to achieve our objective of offering multiple PCI compliant secure payment channels to our customers. We now have a platform that enables our customers to self-manage their gas and electricity supply 24/7, improving convenience for both them and our organisation”

UK Energy Supplier

“Key IVR have been a great company to work with, helping us to achieve our objective of offering multiple PCI compliant secure payment channels to our customers. We now have a platform that enables our customers to self-manage their gas and electricity supply 24/7, improving convenience for both them and our organisation”

Service additions

There are a multitude of additions we provide to suit your bespoke Web Payment solution.

Your solution can be configured to suit your business needs, all fully secure to the highest level of PCI-DSS compliance.

Pay By Bank

Collect payments quicker, directly from your customer’s bank with Pay By Bank. Simply add a payment button on your checkout page and the customer is transferred to their bank to login and authorise payment.

All the details of the payment are encrypted and passed through to their bank so there are is no risk of payer error.

Direct Debit Payments

Add Direct Debit to your payment solution and start securing collections through one of the most trusted channels in the UK.

Set up, modify and monitor Direct Debits simply and conveniently, avoiding the hassle of chasing a multitude of late payments. Options include: payment plans and one-off transactions to collect variable amounts, subscription payments and fixed fees alike.

Tokenisation

Tokenise a customer’s card, meaning they will only need to provide card details once, saving them time on regular payments and purchases.

All payments are secure as card details are not stored anywhere outside the issuing card company, with tokens containing a dedicated reference for every individual customer.

E.g. Policy number, customer number, customer name, phone number, etc.

Recurring Payments

Offer your customers a Recurring Payment Plan with a range of payment frequencies, such as weekly, fortnightly, monthly, etc.

A Recurring Payment Plan / CPA (Continuous Payment Authority) differs from a Direct Debit as you can re-take failed payments, restarting the plan and avoiding expensive failed payment charges.

This method is recommended by the FCA, as debt isn’t added onto customers paying off existing debt.

SFTP Integration

Validate your customer transactions and avoid matching every transaction and investigating human errors.

You’ll have the option to supply customer records or a list of outstanding payments so transactions can be validated as a customer makes a payment.

Bespoke API Integration

Our solutions are compatible with many different APIs, allowing integration with hundreds of different platforms.

If necessary, a bespoke API can be developed to work seamlessly with your business systems.

Want to know more?

Submit your details and a payment specialist will be in touch.

We’d be happy to discuss how a Mobile Payments App could work for you, your requirements and pricing.

sophie-chan-key-ivr

Sophie Chan

Head of Account Management

Services that work for everyone, including… 
Debt Recovery
Housing
Travel Agents
Charities

Services that work for everyone, including…

Debt Recovery
Housing
Travel Agents
Charities

We’re improving the payment journey for organisations from a range of sectors

Contact Centre Teams

We can help improve security and operational efficiency within your Contact Centre. From protecting sensitive customer details, to reducing agent call volume, we have a range of PCI-DSS Level 1 compliant solutions to fit your organisation

Debt Collection & Enforcement

Collection and card processing needs to be fast, reliable and convenient for both debtors and your staff. Whether you take payments on the phone, via an automated IVR, online or in person we can provide a bespoke, PCI-DSS Compliant solution, comprised of payment methods that work seamlessly together

Utility Suppliers & Providers

In a highly competitive industry, it’s important to have the leading edge by offering a superior service. Your customers want to be able to choose how they pay for their services – on the phone, via SMS, online or on their Smart Meter

Travel Agencies & Tour Operators

Our services can be tailored to meet the specific needs of the travel sector, providing a range of payment methods to suit your individual requirements

Property Management & Housing Associations

Managing and maintaining the incoming funds from tenants is a crucial day-to-day process for any housing association, But, keeping track of this can often be tricky, especially when there are many areas to oversee

Charities & Not for Profit

Streamlining donation management is essential for any organization aiming to maximize fundraising efforts and make it easy for supporters to contribute. With a dedicated, automated donation phone line or web portal available 24/7, organizations can ensure that supporters can donate at any time.

Latest news

Key IVR Expands Services with Direct Debit Payments

As a leading provider of payment and automation solutions, we’re pleased to introduce the latest expansion of Key

Recognising Women in the Tech Industry

Here at Key IVR we have a strong female workforce, dedicated to succeeding in the tech industry and

Unlocking Collaborative Success: Key IVR and Symity Share Insights on Seamless Integration

Key IVR recently hosted an engaging webinar featuring Chris Goodwill, Strategic Partner Manager and Solution Specialist from Symity,

Key IVR Extend their Microsoft Teams Availability via Node4 Integration

We are thrilled to announce that Key IVR’s Microsoft Teams integration with our Agent Assisted Payment Solution, is