Key IVR’s Agent Assisted Payments solution works within the NICE CXone Customer Experience Software, allowing agents to take secure over-the-phone credit or debit card payments – all on the same screen.
Agents in the office, contact centre, or at home are never exposed to sensitive cardholder data (CHD), crucial if you’re aiming to become PCI-DSS compliant and meet the highest standard of payment security.
No need to juggle multiple screens or windows, the payment dashboard sits alongside the CXone interface and allows the agent to focus on the customer. Deployment is simple for each user, with a prebuilt script file connecting the services together. Our team can guide you or any 3rd party provider through the configuration process.