Safestyle required an automated card payment solution that didn’t require ‘human intervention or participation’, other than by customers themselves, to enter their own details on their own telephone.
Key IVR provided an ‘out of the box’ card payment solution, but then invited Safestyle to customise the service fully to suit our exact needs.
Key IVR are a proactive, efficient, versatile and knowledgeable company who have been a pleasure to deal with. They listened very carefully to our requests and answered our questions fully when we weren’t sure of how things work. They guided us through each step of the process from design to implementation, ensuring our original specifications and wishes were accommodated fully. The telephone payment facility provided by Key IVR has given us exactly what we were looking for, and has been delivered in a surprisingly short space of time.
The whole service was set up professionally and accurately, thanks to Key IVR’s experienced team. It has been very well received by our sales force, and it has also freed up valuable staff hours by not having to process all customer payments manually.
In short, Key IVR has provided Safestyle with quick, efficient and secure payment method for our customers, giving them consumer confidence and therefore adding to the many reasons customers already choose to use Safestyle.”
Head of IT