SAFESTYLE UK

Safestyle UK

The Requirement

Safestyle required an automated card payment solution that didn’t require ‘human intervention or participation’, other than by customers themselves, to enter their own details on their own telephone.

The Solution

Key IVR provided an ‘out of the box’ card payment solution, but then invited Safestyle to customise the service fully to suit our exact needs.

Key IVR are a proactive, efficient, versatile and knowledgeable company who have been a pleasure to deal with. They listened very carefully to our requests and answered our questions fully when we weren’t sure of how things work. They guided us through each step of the process from design to implementation, ensuring our original specifications and wishes were accommodated fully. The telephone payment facility provided by Key IVR has given us exactly what we were looking for, and has been delivered in a surprisingly short space of time.

The whole service was set up professionally and accurately, thanks to Key IVR’s experienced team. It has been very well received by our sales force, and it has also freed up valuable staff hours by not having to process all customer payments manually.

In short, Key IVR has provided Safestyle with quick, efficient and secure payment method for our customers, giving them consumer confidence and therefore adding to the many reasons customers already choose to use Safestyle.”

Martin Abraham

Head of IT

OTHER CUSTOMERS

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Key IVR are a privately owned business offering global automated PCI-DSS compliant payment services. We are a customer-service focused organisation and take care to manage and meet our clients' expectations.

LOCATIONS

UK: 8 Durham Lane, West Moor Park, Armthorpe, Doncaster DN3 3FE

USA: 8th Floor, 100 Church St, New York, NY 10007

Ireland: 8 Clanwilliam Square, Grand Canal Quay, Dublin 2, D02 PF75