Web chat and social media is an important engagement tool for any organization, allowing consumers to conveniently interact with agents for sales or support queries, often assisting with the buying process.
It’s crucial that these channels perform well and you have the sufficient features to complement your business model and boost sales revenue. One of these functions is the ability to accept card payments securely whilst in a web chat conversation or direct messages over social media or IM.
With Key IVR’s secure Web Chat Payments, organizations of any sector can gain the competitive edge, offering customers a quick and convenient payment method that works with any web chat tool or social media platform. Don’t lose potential sales by asking customers to switch channels to complete payment, E.g. Navigating them to an online shop to complete the online checkout process themselves.
It’s secure to the highest level of payment security, complying with the Payment Card Industry Data Security Standard (PCI-DSS), meaning your agents are never exposed to sensitive payment details. No need for the customer to reveal their card details to the agent they’re talking to.
You’re not restricted to any plugins or a particular application, agents will find it easy to take secure payments using your existing customer engagement channels and social media sites.