Key IVR are pleased to announce a new partnership with Marie Curie, the UK’s leading charity for people living with any terminal illness and their families. The charity helps people make the most of the time they have together by delivering expert hands-on care, emotional support, research and guidance.
Key IVR will work with Marie Curie to ensure credit and debit card donations made over the phone are processed securely, thanks to a new Agent Assisted Payments Service. The DTMF suppressed payments solution will channel contact centre calls through a robust PCI-DSS Level 1 version 3.2 compliant platform.
Sophie Kelly, Key IVR Account Manager said:
“Marie Curie has a long history of being an invaluable source of support for many people, and their trust in our service is a testament to Key IVR being an industry leader that continues to set the benchmark for secure and intelligent payment systems.”
Marie Curie will benefit from the secure payments platform, taking donations on the phone from their supporters in a convenient and compliant manner. The staff accepting the payments will be able to stay in full conversation with the supporter throughout the donation to ensure payment is successful and to thank the caller for their generous donation.
As the card details are entered via the phone keypad, the service hides the sensitive information on the staff member’s screen and as there are no card details spoken out loud calls can be recorded with minimum security risk. To ensure a smooth transition to the new system, Key IVR Account Managers will be delivering on-site training and face-to-face consultation with all staff.
Key IVR looks forward to working closely with Marie Curie and supporting them in the tireless work they do in providing excellent care to those in need.