5 Ways to Prepare Your Payments for the Easter Season

This Easter, Key IVR wants to ensure your business is covered when it comes to protecting online payments and improving your springtime shopper’s customer experience. Many retail companies have seen an increase in online and in store shopping, specifically around the Easter holidays, reporting an unbelievable 86% increase since 2020.

Hunting for those last-minute Easter Eggs and ensuring the long weekend is enjoyed by the entire family can be stressful, so by providing your customers a safe and convenient online payment journey, you’ll be taking full advantage of the holiday period. Accessible from any desktop or mobile device, customers will not only have the confidence that their details are being handled securely, but will be more willing to return thanks to the ease of the service.

Here are 5 ways you can maximize your online business this Easter:

Ensure Eggs-Cellent Security

It’s not all about iron-clad security. Our payment services allow organizations to offer customers to save their card details for future purchases (known as tokenization). This makes things quicker and more convenient going forward, removing steps in the payment journey and increasing business revenue.

Re-entering Your Details is Eggs-Hausting

2) Not talking to another person can sometimes be a good thing.

In addition to not having to wait in a call queue to speak to someone, some customers will be calling to pay off debt, a fine, or reconcile their account. For some, a bit of discretion is appreciated, as it can be quite an uncomfortable experience, and not something you’d want to discuss with a stranger over the phone. Giving people the option to make a payment over an IVR, will compel people to make regular payments, as it will remove the need to discuss their debt any further.
Also, consider the attitude of your customers and the nature of the payment. You could be reducing the likelihood of staff facing angry or abusive callers, frustrated about having to make a payment in the first place.

Did You Know?

Tokenization is the process of replacing sensitive information with unique identification symbols, referred to as a ‘token’, which has no exploitable value and can be stored with little risk by an organization.

Fill Your Basket with Recurring Payments

Ideal for larger purchases and spreading the cost for consumers, recurring payment plans can be set for weekly, fortnightly, monthly instalments. A recurring payment plan is recommended by the FCA as additional debt isn’t added onto a customer’s existing payments. This means any business can re-take failed payments, restart plans and avoid failed payment charges.

Let Springtime Shoppers Pay Their Way with Mobile Wallets

Our payment processing services work with a range of applications including Google Pay (G Pay) and Apple Pay, broadening the ease of payments for the new digital era of customers. These platforms accept debit and credit card payments in connection with VISA, Mastercard and American Express.

Don’t Eggs-Clude Bitcoin and Crypto Payments

Over 8000+ businesses are already interacting with their clients through Bitcoin and altcoin cryptocurrency payments. Our modernized capabilities allow any business to request these payments through email or SMS payment links, or over the phone interactions that remove chargebacks and any risk of card fraud. Companies can receive the funds directly into their crypto wallet and convert over 126 different currencies straight into their bank account. (Including Pound Sterling, US Dollar and Euro).

Find out more here www.keyivr.com/cryptocurrency-payments

Be prepared for the Easter rush with a secure and reliable payment service. These simple solutions allow for a quick and stress-free interaction when busy holiday periods roll around.

Talk to our team about your contact centre challenges and how our Secure Web Payment solution can help you. Call +1 929 207 0116 or email us at sales@keyivr.com

Accept Cryptocurrency Payments