5 Ways to Prepare Your Payments for the Easter Season

Updated: 3rd March 2023

With Easter just around the corner, Key IVR is here to help businesses enhance their customers’ online shopping experience while keeping their payments secure. Many retail companies have seen an increase in online and in store shopping, specifically around the Easter holidays, with 2022 seeing a 4.2% increase in purchases compared to 2021.

Hunting for those last-minute Easter Eggs and ensuring the long weekend is enjoyed by the entire family can be stressful, so by providing your customers a safe and convenient online payment journey, you’ll be taking full advantage of the holiday period. Accessible from any desktop or mobile device, customers will not only have the confidence that their details are being handled securely, but will be more willing to return thanks to the ease of the service.

Here are five ways you can maximize your online business this Easter:

Ensure Eggs-Cellent Security

It’s not all about iron-clad security. Our payment services allow organisations to offer customers to save their card details for future purchases (known as tokenization). This makes things quicker and more convenient going forward, removing steps in the payment journey and increasing business revenue.

Re-entering Your Details is Eggs-Hausting

In addition to not having to wait in a call queue to speak to someone, some customers will be calling to pay off a debt, a fine, or reconcile their account. A bit of discretion is appreciated, as it can be quite an uncomfortable experience, and not something you’d want to discuss with a stranger over the phone. Giving people the option to make a payment over an IVR, will encourage people to make regular payments, as it will remove the need to discuss their debt any further.
Also, consider the attitude of your customers and the nature of the payment. You could be reducing the likelihood of staff facing angry or abusive callers, frustrated about having to make a payment in the first place.

Did You Know?

Tokenization is the process of replacing sensitive information with unique identification symbols, referred to as a ‘token’, which has no exploitable value and can be stored with little risk by an organisation.

Fill Your Basket with Recurring Payments

Ideal for larger purchases and spreading the cost for consumers, recurring payment plans can be set for weekly, fortnightly, monthly instalments. A recurring payment plan is recommended by the FCA as additional debt isn’t added onto a customer’s existing payments. This means any business can re-take failed payments, restart plans and avoid failed payment charges.

Let Springtime Shoppers Pay Their Way with Mobile Wallets

Our payment processing services work with a range of applications including Google Pay (G Pay) and Apple Pay, broadening the ease of payments for the new digital era of customers. These platforms accept debit and credit card payments in connection with VISA, Mastercard and American Express.

Don’t Eggs-Clude Open Banking

There are now more than 6.5 million active open banking users in the UK, with data showing the rate of adoption has maintained momentum.
Gain the competitive edge and include bank-to-bank transfer options to your online payment journey, and receive funds straight away, free from any risk of chargebacks and card-not-present (CNP) fraud. Customers can pay directly on desktop, mobile, or using their banking app, without the need to remember sort codes or account numbers.

Find out more here: https://www.keyivr.com/open-banking-payments/

Be prepared for the Easter rush with a secure and reliable payment service. These simple solutions allow for a quick and stress-free interaction when busy holiday periods roll around.

Talk to our team about your contact centre challenges and how our Secure Web Payment solution can help you. Call +1 (929) 230 1185 or email us at sales@keyivr.com

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