As the COVID-19 pandemic is affecting organisations across the world, businesses of any sector and service offering are looking at their current operations, available resources and contingency plans.
Here are 3 ways you can stay in contact with your customers, work with a limited workforce or still continue to collect payments:
Keep in Touch With Your Customers Through Automated Messaging
Don’t let the ongoing situation disrupt your relationship with customers, communication is key as things change day by day. Automate your outbound activity by sending out messages to a mass audience.
No matter what method of communication they’re used to, whether this be SMS, email or voice messages over the phone, your customers can be informed of any changes to your current operations simply and efficiently.
Messages can be completely customised so you can reach out in a way that’s quick, effective and flexible, with dynamic fields for names, addresses, order numbers, booking numbers, etc.
Maintain Payment Collections with Outbound Collection Services
If you’re currently assessing staff resources and want to avoid any impact to your business revenue and payment collection, consider automating some of the more tedious steps. Rather than call after call chasing debt or collecting payments one at a time, you can provide a unique payment URL over email or SMS that allows customers to make a secure payment online.
Send campaigns easily to multiple contacts at once and with integration to your back office systems, you can collect outstanding payments from one simple interface. You can encourage customers to dial into your team rather than trying to contact them one-by-one, a more efficient use of your potentially limited resources.
Here’s how it works:
Allow Your Customers to Self-Serve
Account management and payment collection don’t always have to involve time on the phone with an agent or visiting a store to pay. In a lot of situations, customers would rather manage their account details and payments in their own time, especially in the light of recent recommendations for “social distancing”.
Direct your customers to pay online or using a self-service IVR, limiting the amount of human interaction. The channels are available 24/7 and payments are processed under the highest level of security, the Payment Card Industry Data Security Standard (PCI-DSS).
Talk To Us Now
If you have any business challenges you think we could assist with, please don’t hesitate to reach out. Our solutions are flexible and accessible no matter where you or your customers are.
Talk to us now about how we can assist you and support your contingency plans.