No one has a crystal ball, but for organizations, the future’s looking bright.
Yesterday we were comfortably working from home in our pajama bottoms, but as restrictions begin to ease, we’re faced with achieving some level of “normality” – before lockdown took place.
Now you’re faced with a balancing act, all while maintaining the security of your corporate network across uncertain working conditions:
- The need to keep your business operating
- The need to keep customers happy and service levels high
- The crucial steps involved in keeping your staff safe
Whether your “back-to-work” plans consist of fully staffed offices, staggered shifts or you’re maintaining a work-from-home setup, you should have confidence that your systems are secure and flexible to work with whatever the future brings.
Should It Matter Where Your Staff Take Payments?
Recent government restrictions have quickly taught us that although remote working is a possibility for many organizations, there are still concerns about the safety of sensitive information as it passes through unfamiliar channels.
When staff are working at home, engaging with customers and talking about confidential information, they are outside the physical office and might not be connected to the corporate network. This could be over their wi-fi connection, possibly using their mobile phones or their own IT devices – so understandably, there are going to be substantial security concerns.
Organizations need reassurance that their payment systems stay consistently secure across any environment, now and into the future. By dynamically adapting to rapidly changing laws and government guidance, it shouldn’t matter who is in the office on a day by day basis, or there was a sudden increase in lockdown measures. The business continues as usual, with no risks. Whether you need to take payments over the phone, on-site or allow your customers to self-serve, there should be nothing that stops your business from continuing to function.
By introducing a cloud-based secure payment solution, the ability to take payments doesn’t rely on specific technology or equipment. Your staff could be at home, in the office, in their garden or social distancing in a local café, your organization’s reputation is always protected. Data is always processed in the safest way possible – on a PCI-DSS Level 1 compliant payment platform hosted securely in the cloud.
What Payment Data is At Risk?
Nothing. No valuable information is seen or heard by the agent, and nothing reaches their laptop, desktop or tablet. In the PCI compliance world, it’s known as ‘de-scoping’. One less thing for you to worry about, Key IVR handles it for you.
So, why wait around for “normality”, when your payment systems can adapt with change.
It’s good to know your options for now or the future, whatever your plans are. Our friendly payment specialists can work with you to map out what your next steps could be, for your business, your staff and your customers.