Charities and Not For Profit

Increase fundraising efforts & protect your supporters with secure payment services

PCI-DSS COMPLIANT V3.2 LEVEL 1 SERVICES - THE HIGHEST LEVEL OF PAYMENT SECURITY

Create a solution that fits your organization’s needs, with services that work together reliably and securely – fully integrated with your existing systems.

TRUSTED BY NUMEROUS CHARITABLE ORGANIZATIONS

In an industry reliant on trust and dedication, it’s essential to have a donation platform which offers similar qualities. Your supporters want the ability to show their generosity through a payment solution that is convenient to use, protects their personal data and allows them to have an enjoyable interactive experience with their chosen charity. With Key IVR’s PCI-DSS compliant solutions, not for profit organizations can offer their donators the best during the fund-raising process.

On-The-Phone Agent Payments

Take donations on the phone from your supporters in a convenient and compliant manner with the Agent Assisted Payments service. The staff accepting the payments will be able to stay in full conversation with the supporter throughout the donation to ensure payment is successful and to thank the caller for their generous donation.

As the card details are entered via the phone keypad, the service hides the sensitive information on the staff member’s screen and as there are no card details spoken out loud calls can be recorded with minimum security risk.

Automated Telephone Payments

Available 24/7, 365 days per year, a fully-branded Payment IVR allows donations to be made at any time, freeing up valuable staff time and giving you peace-of-mind that you’ll never miss a valuable fundraising contribution.

The IVR messages are scripted specifically for your requirements, recorded by our professional voice-actor and there is the option to provide a “thank you” SMS receipt for each donation.

Donating Online

Our Web Payments service can provide a fully branded payment web portal for your organization, allowing supporters to make card payments securely 24/7 365 days a year. It can be tailored to suit a specific campaign or fundraising effort, provide a Gift-Aid option and send a branded ‘thank you’ email receipt.

Additionally, use a Self-Service Portal or integrate with your existing business systems to see real-time updates on your fundraising efforts.

Click-to-Pay Web Link

Donating on the web needs to be quick and easy, without having to remember login details or a URL to enter. Make it easy and convenient with our Click-to-Pay service by directing supporters with an SMS or email to a dedicated donations webpage where card details can be entered to complete fundraising process.

Accessible on desktop, tablet or mobile device the process is 3d secure and PCI compliant to the highest level available, with the ability to save card details making it easier for regular supporters to donate.

Fundraising via Text or SMS

Communicating via Text or SMS is commonplace, so fundraising campaigns or communicating quick, meaningful updates to your supporters can be easy with our Outbound Voice & SMS service. This can drastically increase your campaign efforts and improve engagement, most importantly making it more likely supporters will donate again.

The platform is able to deliver thousands of messages every hour throughout the world, saving your staff valuable time and increasing engagement. To make it easier for supporters who frequently donate, they can simply reply and make a donation with a payment card saved against their account.

Regular & Recurring Donations

Recurring donations can be the life-line for any not-for-profit organization, so making it easy for supporters to provide regular contributions is essential. Available across all our services, you can offer supporters the option to provide weekly, fortnightly, monthly or yearly payments to your organization’s mission, with a predetermined or editable donation figure and email or SMS receipts or ‘thank you’s, totally customized by you. Once the recurring donation is set up, it automatically processes the donation at the appropriate time, easily and securely with no involvement needed.

Whether it’s an additional payment option on a 24/7 automated IVR or allowing your staff to discuss a recurring donation scheme when on the phone with a supporter, the examples are numerous.

Track Fundraising with Live Reporting

A Self-Service Portal reports on donations as they are made so you can keep an eye on fundraising efforts across multiple campaigns. A range of integration options are also available to synchronize this information across your existing systems, saving your organization time and effort on manual consolidation.

Delivering Secure Payment Solutions to Marie Curie Charity

Marie Curie, the UK’s leading charity for people living with any terminal illness and their families, utilises our Agent Assisted Payments service.

Credit and debit card donations made over the phone are processed securely and the staff taking the payments are able to stay in conversation with the supporter throughout the call and thank them for their generous donation.

The DTMF suppressed payments solution channels contact centre calls through a robust PCI-DSS compliant platform.

Key Benefits

Dedicated automated donation phone line or web portal available 24/7
Make your fundraising efforts more effective and easier for your supporters to donate
Protect your supporter’s most sensitive card payment details with PCI-DSS compliant services, giving you peace-of-mind they are safe from any potential data breaches or malicious cyber attacks

Easy to setup regular donation plans over-the-phone or via automated payment methods for your most generous supporters
No hardware or installation required so minimal impact on your IT setup
Face-to-face training and walk-throughs to ensure easy adoption and troubleshooting, reducing confusion and help your staff get comfortable with the new services