The Key IVR story
Celebrating over 15 years of secure payments!
Learn how Key IVR has grown from a modest IVR provider into a global leader in secure payments solutions.
- PCI-DSS Level 1 certified
- Over 15 years of experience
- Hundreds of happy Clients across the globe
- $2.2+ billion processed annually
- Five-star rated customer service

How It Began…
Since it was founded in 2008, Key IVR has grown significantly in size and service offering. In fifteen years, the organisation has evolved from a small Doncaster based automated IVR provider, to a dedicated team of specialists offering a wide range of payment channels across telephone, web, SMS and mobile apps. Key IVR are helping organisations across numerous countries and sectors protect their customers with the highest level of security when processing payments.
The demand comes from a need to combat credit card fraud and avoid data breaches that have been hitting the public eye. By adhering to a strict series of guidelines called the Payment Card Industry Data Security Standards (PCI-DSS), setup by the major card providers, organisations can strive to better protect their consumers by thoroughly assessing the security of their payment methods.
Take a look at our journey below…
Key IVR Today
Agent Digital launches
AI improves accuracy of Automatic Speech Recognition (ASR) engine
Austin Office Opens

Key IVR celebrates 15 years of securing payments!
Direct Debit Service Launches
Pay by Bank Service Launches
Cryptocurrency Payments Service Launches
60 Team Members
WhatsApp Payment Channel Launches
Cristina Gupca joins Key IVR
ISO 27001 Accredited
10 Years of Secure Payments
Chris Cairns joins Key IVR
50 Team Members
Chișinău (Moldova) Office Opens
First Mobile Payment App
40 Team Members
New York Office Opens
30 Team Members
New Website & Partner Portal Launches
20 Team Members
Service Desk Launched
10 Team Members
Mark Kelly joins Key IVR
Agent Assisted Payments Service Launches
Click-to-Pay Service Launches
5 Team Members
Taxi Payment Service Launches
Outbound Voice & SMS Service Launches
Dianne Smith joins Key IVR
Secure Web Payments Service Launches
Payment IVR Service Launches
Key IVR was Founded
Our accreditations







