Travel Agencies & Tour Operators

Asking a customer to read out card details over the phone can be a huge security issue and puts sensitive customer details at risk. You can offer a range of options for your staff to accept payments made over the phone in a safe and PCI compliant manner, customers simply enter their details into their telephone keypad. DTMF tone suppression and masked card details ensures you’re reducing the risk of data breaches – every call can be PCI-DSS compliant to the highest level and help de-scope your network environment.

Find out more about our Agent Assisted Payments service

A fully branded e-commerce payment facility, available 24/7, allows customers to pay the outstanding balances on their reservations with email receipts. It can be integrated with your existing systems to provide up to date balance information to the person paying the bill and provide you with real-time reporting.

Transactions are also available for your staff to view real-time via a Self-Service Portal.

Find out more about our Web Payments service.

Available 24/7, 365 days per year, a fully-branded phone payment line gives your customer the facility to pay for their travel plans anytime, saving your staff time so they can focus on new opportunities. The call recordings are created and scripted specifically for your requirements, recorded by our professional voice-actor.

The solution can be integrated to validate customer reference numbers and look up balances from your existing systems. Transactions are also available for your staff to view real-time via a Self-Service Portal.

Find out more about our Payment IVR service.

Set up a payment plan against a customer’s card to ensure outstanding reservation amounts are paid on time or in instalments over a period of time. The service can be configured to your requirements to offer full or recurring payment options, over weeks or months.

Our recurring card payment system allows you to set up a customer with an outstanding amount and a payment plan, similar to a direct debit system. The system will then process the payments at the appropriate time, reducing the risk of late payments and saving you time chasing outstanding amounts. Daily reports are generated to inform your users when transactions are successful or declined.

Our Outbound Voice & SMS service can reach a larger audience and save your staff time compared to traditional outbound methods. Your message can be delivered even when there’s no one there, or if they are not answering the phone.

From outstanding payment and reservation reminders, marketing campaigns or important travel news, the pre-recorded voice message or SMS can be customized according to your preferences. E.g. If you need to inform a set of customers about Government Foreign Office advice about traveling to a specific country that will impact their reservations.

The platform is able to deliver thousands of messages every hour throughout the world both by voice and SMS, saving your agents valuable time and increasing engagement.