Secure & automated IVR phone payments
A fully automated payment collection system, PCI compliant and available 24/7
- AI agent integration, human agent transfer or a dedicated payment line
- Fully branded and bespoke to your brand image
- Process payments at any time, 24 hours a day - 365 days a year
- The service typically pays for itself within 3 months
Our accreditations
Your solution will be fully branded and bespoke to you, with professional voice artist recorded messages included.
Multi-lingual and multi-currency support is also available.
Part One – Input Reference Number
Part Two – Input Amount Due
Part Three – Input Debit or Credit Card Number
Part Four – Payment Confirmation
4 Payment IVR connectivity options…
There are four ways for a customer to make a PCI v4.0 compliant payment with our IVR Solution.
Your solution can be configured to suit your business needs, all fully secure to the highest level of PCI-DSS compliance.
1
The customer calls the organization to make a payment.
2
The customer is greeted by an automated line which asks a number of security questions. After verifying their identity, they are taken to the payment stage.
3
Once the customer has entered the amount they wish to pay, they can key in their payment card details using their telephone keypad.
4
The card data is processed by the payment platform no sensitive information is sent to the organization.
5
Once the transaction is complete, the customer is informed.
6
The customer is then given the option to be sent an text receipt containing confirmation of the payment.
1
The customer calls the organization to make a payment.
2
The customer is greeted by an automated line which asks a number of security questions. After verifying their identity, they are taken to the payment stage.
3
Once the customer has entered the amount they wish to pay, they can key in their payment card details using their telephone keypad.
4
The card data is processed by the payment platform no sensitive information is sent to the organization.
5
Once the transaction is complete, the customer is informed.
6
The customer is then given the option to be sent an text receipt containing confirmation of the payment.
1
The customer is talking to an AI powered agent or auto attendant over the phone.
2
When the customer is ready to make a payment, the AI agent can verify the customer’s details, present the payment amount and any other balance queries.
3
When taking a payment, the AI agent asks for payment card details. This is done in a PCI-DSS Level 1 way, and the AI agent won’t be exposed to any sensitive information.
4
The customer can key in their payment details using their telephone keypad. All DTMF tones are suppressed.
Card data is processed by the payment platform and no sensitive information is sent to the organization.
5
Once the transaction is complete, the customer is informed and asked if they want an SMS payment receipt.
6
The customer is reconnected to the AI agent who thanks them for their payment and continues their conversation.
1
The customer is talking to an AI powered agent or auto attendant over the phone.
2
When the customer is ready to make a payment, the AI agent can verify the customer’s details, present the payment amount and any other balance queries.
3
When taking a payment, the AI agent asks for payment card details. This is done in a PCI-DSS Level 1 way, and the AI agent won’t be exposed to any sensitive information.
4
The customer can key in their payment details using their telephone keypad. All DTMF tones are suppressed.
Card data is processed by the payment platform and no sensitive information is sent to the organization.
5
Once the transaction is complete, the customer is informed and asked if they want an SMS payment receipt.
6
The customer is reconnected to the AI agent who thanks them for their payment and continues their conversation.
1
The customer is talking to an agent over the phone.
2
3
The customer is greeted by the payment IVR which reads out the order details and the amount to pay.
The line is secured to PCI-DSS Level 1.
4
The customer can key in their payment card details using their telephone keypad. All DTMF tones are suppressed.
The card data is processed by the payment platform no sensitive information is sent to the organisation.
5
6
1
The customer is talking to an agent over the phone.
2
3
The customer is greeted by the payment IVR which reads out the order details and the amount to pay.
The line is secured to PCI-DSS Level 1.
4
The customer can key in their payment card details using their telephone keypad. All DTMF tones are suppressed.
The card data is processed by the payment platform no sensitive information is sent to the organisation.
5
6
1
In the Outbound dashboard, the agent uploads a file with a list of recipients with their specific message details.
2
The Agent selects the voice message that the outbound platform will automatically play to all recipients.
3
Once answered by the recipients, they will hear the voice message and some further instructions to make a payment.
4
The customer can then key in their payment card details using their telephone keypad.
5
The card data is processed by the payment platform no sensitive information is sent to the organisation.
6
Once the transaction is complete, the customer is informed and given the option to be sent an SMS receipt containing confirmation of the payment.
1
In the Outbound dashboard, the agent uploads a file with a list of recipients with their specific message details.
2
The Agent selects the voice message that the outbound platform will automatically play to all recipients.
3
Once answered by the recipients, they will hear the voice message and some further instructions to make a payment.
4
The customer can then key in their payment card details using their telephone keypad.
5
The card data is processed by the payment platform no sensitive information is sent to the organisation.
6
Once the transaction is complete, the customer is informed and given the option to be sent an SMS receipt containing confirmation of the payment.
1
The customer calls the organization to make a payment.
2
The customer is greeted by an automated line which asks a number of security questions. After verifying their identity, they are taken to the payment stage.
3
Once the customer has entered the amount they wish to pay, they can key in their payment card details using their telephone keypad.
4
The card data is processed by the payment platform no sensitive information is sent to the organization.
5
Once the transaction is complete, the customer is informed.
6
The customer is then given the option to be sent an text receipt containing confirmation of the payment.
1
The customer calls the organization to make a payment.
2
The customer is greeted by an automated line which asks a number of security questions. After verifying their identity, they are taken to the payment stage.
3
Once the customer has entered the amount they wish to pay, they can key in their payment card details using their telephone keypad.
4
The card data is processed by the payment platform no sensitive information is sent to the organization.
5
Once the transaction is complete, the customer is informed.
6
The customer is then given the option to be sent an text receipt containing confirmation of the payment.
1
The customer calls the organization to make a payment.
2
The customer is greeted by an automated line which asks a number of security questions. After verifying their identity, they are taken to the payment stage.
3
Once the customer has entered the amount they wish to pay, they can key in their payment card details using their telephone keypad.
4
The card data is processed by the payment platform no sensitive information is sent to the organization.
5
Once the transaction is complete, the customer is informed.
6
The customer is then given the option to be sent an text receipt containing confirmation of the payment.
1
The customer calls the organization to make a payment.
2
The customer is greeted by an automated line which asks a number of security questions. After verifying their identity, they are taken to the payment stage.
3
Once the customer has entered the amount they wish to pay, they can key in their payment card details using their telephone keypad.
4
The card data is processed by the payment platform no sensitive information is sent to the organization.
5
Once the transaction is complete, the customer is informed.
6
The customer is then given the option to be sent an text receipt containing confirmation of the payment.
1
The customer is talking to an agent over the phone.
2
3
The customer is greeted by the payment IVR which reads out the order details and the amount to pay.
The line is secured to PCI-DSS Level 1.
4
The customer can key in their payment card details using their telephone keypad. All DTMF tones are suppressed.
The card data is processed by the payment platform no sensitive information is sent to the organisation.
5
6
1
The customer is talking to an agent over the phone.
2
3
The customer is greeted by the payment IVR which reads out the order details and the amount to pay.
The line is secured to PCI-DSS Level 1.
4
The customer can key in their payment card details using their telephone keypad. All DTMF tones are suppressed.
The card data is processed by the payment platform no sensitive information is sent to the organisation.
5
6
1
In the Outbound dashboard, the agent uploads a file with a list of recipients with their specific message details.
2
The Agent selects the voice message that the outbound platform will automatically play to all recipients.
3
Once answered by the recipients, they will hear the voice message and some further instructions to make a payment.
4
The customer can then key in their payment card details using their telephone keypad.
5
The card data is processed by the payment platform no sensitive information is sent to the organisation.
6
Once the transaction is complete, the customer is informed and given the option to be sent an SMS receipt containing confirmation of the payment.
1
In the Outbound dashboard, the agent uploads a file with a list of recipients with their specific message details.
2
The Agent selects the voice message that the outbound platform will automatically play to all recipients.
3
Once answered by the recipients, they will hear the voice message and some further instructions to make a payment.
4
The customer can then key in their payment card details using their telephone keypad.
5
The card data is processed by the payment platform no sensitive information is sent to the organisation.
6
Once the transaction is complete, the customer is informed and given the option to be sent an SMS receipt containing confirmation of the payment.
Global legal business seeks security and a 24/7 payments
DWF wanted to provide self-serve payment options available for anyone around the world, at any time.
How did a Payment IVR solve their challenge?
"We’ve been working with Key IVR for over 7 years now, their systems are so reliable we’re very rarely contacted by someone struggling to use the services. The platform is very straightforward and easy to use."
"We’ve been working with Key IVR for over 7 years now, their systems are so reliable we’re very rarely contacted by someone struggling to use the services. The platform is very straightforward and easy to use."
Global legal business seeks security and a 24/7 payments
DWF wanted to provide self-serve payment options available for anyone around the world, at any time.
How did a Payment IVR solve their challenge?
Service additions
There are a multitude of additions we provide to suit your bespoke IVR solution.
Your solution can be configured to suit your business needs, all fully secure to the highest level of PCI-DSS compliance.
Track payments & activity on your Client Portal
- Real time and historical reporting across all your payment services
- Monitor payment volume, payment status, call volume, call abandonment rate, recurring payment plans, licences and much more
- Download payment and call log reports
- Intuitive and easy to use
- Set user access controls for admins and users with limited control
Want to know more?
Submit your details and a payment specialist will be in touch.
We’d be happy to discuss how a Payment IVR could work for you, your requirements and pricing.
Sophie Chan
Head of Revenue & Relationships
Services that work for everyone, including…
Debt Recovery
Housing
Travel Agents
Charities
Services that work for everyone, including…
Debt Recovery
Housing
Travel Agents
Charities
We’re improving the payment journey for organisations from a range of sectors
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