Payment IVR

Fully-automated payment collection system, available 24/7


Recommended by payment gateways and security consultants alike, our secure, robust payment platform operates in market-leading data centres to enable your organization to process payments at any time – 24 hours a day, 365 days a year.

We’ve been delivering secure Payment IVR solutions since 2003, helping organizations cut down on inefficiency and outdated ways of collecting payments. We help realize your goals of reducing the time and money spent on taking and processing payments, through offering a fully-automated payment collection and processing system.

Our IVR designs are rigorously tested and aligned with your existing business systems to offer your customers a painless transaction process.

Your solution will be fully branded and bespoke to you, with professional voice artist recorded messages included. Multi-lingual and multi-currency support is also available.

Our PCI-DSS Level 1 compliant platform can process payments for a variety of sectors and services across the world – ranging from utilities, insurance, parking, through to financial services and local authorities.

How It Works


1. The customer calls the organization to make a payment and is greeted by an automated line which asks a number of security questions. After verifying their identity, they are taken to the payment stage.

2. Once the customer has entered the amount they wish to pay, they can key in their payment card details using their telephone keypad. The card data is processed by the payment platform & no sensitive information is sent to the organization.

3. Once the transaction is complete, the customer is informed and given the option to be sent an SMS receipt containing confirmation of the payment.

Key Benefits

  • 24/7 Payment Collection Service
  • PCI-DSS Level 1 Compliant
  • 100% hosted solution, meaning no on-site installation
  • Fully bespoke & branded to suit your requirements
  • Real-Time Reporting
  • Multi-currency, Multi-lingual & Multi-MID
  • Option to Tokenize payment cards
  • Professional voice artist recordings
  • SMS receipts for completed payments
  • A stand-alone solution or integrated with existing systems with a range of options, including FTP (SFTP) or API/CRM
  • Recurring Payments available
  • Staged and “Promise” Payments

Ideal for a Variety of Sectors

  • Debt Management & Debt Collection – find out more
  • Utility Providers & Suppliers – find out more
  • Travel Agencies & Tour Operators – find out more
  • Financial & Insurance Services
  • Universities & Education
  • Parking Enforcement
  • Taxi Operators
  • Housing and Tenancy
  • Public Sector
  • Hospitality
  • Retail


Request a Payment IVR Demo

We’d be happy to show you our Payment IVR solution in action with a one-to-one on-screen demonstration from a Payment IVR expert.

Submit your details and we’ll be in contact to arrange a demo.

Service Additions


Tokenise a customer's card and they will only have to provide card details once, saving them time on regular payments and purchases. Card details are not stored anywhere outside the issuing card company. All tokens will have a dedicated reference for every individual customer. E.g. Policy number, customer number, customer name, phone number, etc.

Recurring Payments

Offer your customers a Recurring Payment Plan with a range of payment frequencies, such as weekly, fortnightly, monthly and more. If required, a Recurring Plan/CPA (Continuous Payment Authority) can be created by processing £1 that will not be taken on the customer's account. Using a Recurring Payment Plan instead of a Direct Debit allows you to re-take failed payments, restarting the plan and avoids your customers incurring expensive Failed Direct Debit charges. This method is recommended by the FCA, as debt isn't added onto customers paying off existing debt.

Optional Integration

SFTP Integration

Validate your customer transactions and avoid matching every transaction and investigating human errors. You'll have the option to supply customer records or a list of outstanding payments so transactions can be validated as a customer makes a payment.

Bespoke API Integration

Our solutions are compatible with many different APIs, allowing integration with hundreds of different platforms. If necessary, a bespoke API can be developed to work seamlessly with your business systems.


MS Partner
Key IVR are a privately owned business offering global automated PCI-DSS compliant payment services. We are a customer-service focused organisation and take care to manage and meet our clients' expectations.


USA: 8th Floor, 100 Church St, New York, NY 10007

UK: 8 Durham Lane, West Moor Park, Armthorpe, Doncaster DN3 3FE

Ireland: 8 Clanwilliam Square, Grand Canal Quay, Dublin 2, D02 PF75

Moldova: Melestiu St 16/2, Chișinău, Moldova