Payment IVR

Fully-automated payment collection system, available 24/7

PCI-DSS LEVEL 1 COMPLIANT PAYMENT SOLUTION

Recommended by payment gateways and security consultants alike, our secure, robust payment platform operates in market-leading data centres to enable your organization to process payments at any time – 24 hours a day, 365 days a year.

We’ve been delivering secure Payment IVR solutions since 2003, helping organizations cut down on inefficiency and outdated ways of collecting payments. We help realize your goals of reducing the time and money spent on taking and processing payments, through offering a fully-automated payment collection and processing system.

Our IVR designs are rigorously tested and aligned with your existing business systems to offer your customers a painless transaction process.

Your solution will be fully branded and bespoke to you, with professional voice artist recorded messages included. Multi-lingual and multi-currency support is also available.

Our PCI-DSS Level 1 compliant platform can process payments for a variety of sectors and services across the world – ranging from utilities, insurance, parking, through to financial services and local authorities.

Listen to the Demo

2 Ways You Can Use a Payment IVR

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Payment IVR Telephone Line

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1. The customer calls the organization to make a payment and is greeted by an automated line which asks a number of security questions. After verifying their identity, they are taken to the payment stage.

2. Once the customer has entered the amount they wish to pay, they can key in their payment card details using their telephone keypad. The card data is processed by the payment platform & no sensitive information is sent to the organization.

3. Once the transaction is complete, the customer is informed and given the option to be sent an SMS receipt containing confirmation of the payment.

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1. The customer calls the organization to make a payment and is greeted by an automated line which asks a number of security questions. After verifying their identity, they are taken to the payment stage.

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2. Once the customer has entered the amount they wish to pay, they can key in their payment card details using their telephone keypad. The card data is processed by the payment platform & no sensitive information is sent to the organization.

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3. Once the transaction is complete, the customer is informed and given the option to be sent an SMS receipt containing confirmation of the payment.

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Payment Pass-Off IVR

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1. The customer is talking to an agent, discussing an order. When they are ready to make a payment the agent can verify the customer and push the order details to the payment line. They then transfer the customer to the payment line. The agent will no longer be in conversation with them.

2. The customer is greeted by the payment IVR which reads out the order details and the amount to pay. The customer can key in their payment card details using their telephone keypad.

3. The card data is processed by the payment platform & no sensitive information is sent to the organization. Once the transaction is complete, the customer is informed and given the option to be sent an SMS receipt containing confirmation of the payment.

Pass-off-IVR-Mobile-1-US

1. The customer is talking to an agent, discussing an order. When they are ready to make a payment the agent can verify the customer and push the order details to the payment line. They then transfer the customer to the payment line. The agent will no longer be in conversation with them.

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2. The customer is greeted by the payment IVR which reads out the order details and the amount to pay. The customer can key in their payment card details using their telephone keypad.

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3. The card data is processed by the payment platform & no sensitive information is sent to the organization. Once the transaction is complete, the customer is informed and given the option to be sent an SMS receipt containing confirmation of the payment.

Key Benefits

  • 24/7 Payment Collection Service
  • PCI-DSS Level 1 Compliant
  • 100% hosted solution, meaning no on-site installation
  • Fully bespoke & branded to suit your requirements
  • Real-Time Reporting
  • Multi-currency, Multi-lingual & Multi-MID
  • Option to Tokenize payment cards
  • Professional voice artist recordings
  • SMS receipts for completed payments
  • A stand-alone solution or integrated with existing systems with a range of options, including FTP (SFTP) or API/CRM
  • Recurring Payments available
  • Staged and “Promise” Payments

Ideal for a Variety of Sectors

  • Debt Management & Debt Collection – find out more
  • Utility Providers & Suppliers – find out more
  • Travel Agencies & Tour Operators – find out more
  • Financial & Insurance Services
  • Universities & Education
  • Parking Enforcement
  • Taxi Operators
  • Housing and Tenancy
  • Public Sector
  • Hospitality
  • Retail

RECOGNIZED BY INTERNATIONAL PAYMENT GATEWAYS & PCI QSAs

Request a Payment IVR Demo

Find out how a Payment IVR solution can benefit your organization and see the service in action.

Submit your details and we’ll be in contact.

    Optional Integration

    SFTP Integration

    Validate your customer transactions and avoid matching every transaction and investigating human errors.

    You'll have the option to supply customer records or a list of outstanding payments so transactions can be validated as a customer makes a payment.

    Bespoke API Integration

    Our solutions are compatible with many different APIs, allowing integration with hundreds of different platforms.

    If necessary, a bespoke API can be developed to work seamlessly with your business systems.

    LEARN MORE ABOUT PCI COMPLIANCE

    ACCREDITATIONS

    keyivrLogoWhite
    Key IVR are a privately owned business offering global automated PCI-DSS compliant payment services. We are a customer-service focused organisation and take care to manage and meet our clients' expectations.

    LOCATIONS

    USA: 8th Floor, 100 Church St, New York, NY 10007

    USA: 901 S Mopac Expressway, STE 304 Building 1, Austin, TX 78731

    UK: 8 Durham Lane, West Moor Park, Armthorpe, Doncaster DN3 3FE

    Moldova: Mitropolit Dosoftei St 112, Chișinău, Moldova