Agent Assisted Payments Demonstration

How Secure Over-the-Phone Payments Work

Key IVR’s Agent Assisted payment solution is a PCI-DSS compliant service. It helps remove sensitive data from your business or contact centers when customers are paying over the phone with an agent. When the customer is ready to make a payment, the agent can connect to the Key IVR platform, and continue the conversation on a new, secure call – all within a few seconds

The agent can ask if the customer would like to use voice recognition or their telephone keypad to provide card information. The agent can stay on the call, monitor progress, and talk to the customer – assisting when needed.

All sensitive cardholder details are removed, preventing it from ever reaching the agent or your call recording system. The payment is then processed, and the details are checked with the payment gateway provider. Ensuring all the information is correct, the payment is successful. If the payment fails, the agent will be advised on screen, and ask the customer for an alternative payment method.

There are also options to save card details securely for a customer to use on future payments, and setup payment installment plans.

The Key IVR Agent Assisted payment service effectively descopes your agents and over-the-phone payments from PCI-DSS compliance. It connects to virtually any telephony setup, works with all major payment providers and has very flexible integration options. This helps you achieve compliance for your office environment, contact center, network, back-office systems and call recording software. It also protects agents, wherever they are in the world, even if they are working from home.

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Our Agent Assisted service is very flexible to suit your business requirements, but no matter what, payments are taken safely and securely. Contact Key IVR today and we can discuss how this service can benefit your organization, call us on +1 929 230 1185 or email sales@keyivr.com