Helpful information on PCI compliance & related security topics

Guides & Resources

Guide: How to Descope Your Contact Centre

Asking customers to read out their card details over the phone places their sensitive cardholder data (CHD) at risk of fraud and data breaches from eavesdroppers, call recordings, compromised software and other cyberattacks.

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Guide: How to Secure Your Call Recording

Call recording is an important part of training, quality control and dispute management for organisations and their call centres. For many industries this is a standard obligation, as outlined by the FCA to prevent, detect and deter market abuse.

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Guide: How to Reduce Fraudulent Chargebacks

Chargeback fraud occurs when a consumer makes a legitimate purchase with a credit card, then requests a chargeback from their bank. If it’s approved, the consumer not only keeps the purchase, but has also received a full refund.

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Guide: What is PSD2 & SCA?

The second Payment Services Directive (PSD2) is an EU Directive considered to be a game-changer for banking and online retail. It’s goal will be to increase transparency and consumer trust.

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Guide: What is Tokenization?

Tokenization allows customers to securely save their debit or credit card details with an organisation, making future payments a lot quicker and more convenient.

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Guide: Our Payment Gateway Partnerships

Thanks to the long-standing and trusted relationship Key IVR has built with these payment gateways, we have developed a range of services that fit perfectly into the existing transaction process.

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Guide: What is PCI-DSS Compliance?

The Payment Card Industry Data Security Standard (PCI-DSS or PCI DSS) is a set of security standards designed to ensure that all companies that accept, process, store or transmit credit card information maintain a secure environment.

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Guide: What is DTMF Masking?

DTMF masking (often called DTMF suppression) helps organizations obtain PCI compliance whilst continuing to take payments over the phone and record their calls.

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Guide: What is GDPR?

The European Union’s General Data Protection Regulation (GDPR) came into play on 25th May 2018, designed to protect the personal data of consumers and make organizations more accountable on how they handle such information.

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    Key IVR are a privately owned business offering global automated PCI-DSS compliant payment services. We are a customer-service focused organisation and take care to manage and meet our clients' expectations.


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