Also known as Automatic Speech Recognition (ASR), Computer Speech Recognition, or Speech to Text (STT), this advanced technology is the process of transforming spoken language into written text. To provide a more inclusive payment experience, Key IVR have incorporated voice recognition technology into our payment solutions.
Key IVR are thrilled to announce we are now PCI-DSS v4.0 compliant. Thanks to the hard work of the team, we’re very pleased to be able to shout about achieving this major version of the security standard.
Since it was founded in 2008, Key IVR has grown significantly in size and service offering. In 15 years, the organization has evolved from a small Doncaster-based automated IVR provider, to a dedicated team of specialists offering a wide range of payment channels
Through mutual clients and connections, Key IVR began a successful partnership with Indigo Cloud after they identified a need for secure payment services for an existing client.
At Key IVR, we’re dedicated to helping our customers capitalize on this, ensuring they’re utilizing all the features available in the latest payment technology.
Key IVR provided two different over-the-phone payment options that met their requirements perfectly and meant customers could pay for their products safely and conveniently.
At Key IVR we’re aware that only 5% of consumers feel secure when paying over the phone. To combat this statistic, we’ve designed a payment solution that converts any keypad tones into a single flat tone, removing the ability for them to be decrypted during the payment process.
It’s a conundrum many businesses face, especially in today’s digital era, where fraudulent attacks are becoming more and more frequent – How do we increase the security of contact centres when processing payments, but maintain a high level of customer satisfaction?
Removing the need to talk to a human not only improves efficiencies for the organisation, but can remove a lot of stress for the customer, improving the chances of them making a payment. Here’s our top 5 reasons to choose a Payment IVR for your organisation.