Key IVR and Optomany have been long standing partners for over four years, working together to streamline the payment journey for organizations across the UK. Through innovative payment methods, both parties aim to enable businesses to take and process payments in any environment faster, safer and more efficiently than ever before. Stuart Dobson, Head of…
Last year was an eventful year for business security and the payment industry. There were a number of high-profile data breaches, millions of user data comprised and huge fines imposed. To counter this, guidelines and regulations are being developed to make it easier (and clearer) for organization’s to protect their customers, as consumer expectations shift…
Travelex have been experiencing an outage of it’s systems since reporting a cyber attack that has crippled services since News Year’s Eve. A ransomware gang called “Sodinokibi” claimed responsibility for the attack on the currency exchange business, encrypting and blocking sensitive customer data. They have demanded a $6 million payment or it would delete the…
Just when you thought you might have heard the last of them, MageCart have appeared in the news again this week following another data breach. This time it’s popular US retailer, Macy’s, that were on the receiving end of this malicious attack, affecting the payment details of their online customers. On October 7th, the JavaScript…
As jolly as the festive season is perceived on our TV screens, the harsh reality is that this is generally not the case. Quick, simple and convenient shopping with no frustrations is now the modern consumer expectation. As a retail merchant, you can spend a lot of time planning for the Christmas rush of November and…
Cardstream is a long-standing partner of Key IVR, who have been working hard to expand into new markets across different countries. Working together, both parties aim to offer secure payment services to businesses across the UK, US and Canada through recently acquired opportunities, simple integration and efficient solutions. With over 20 years of experience within…
Nevada based local exchange carrier Southwest Telephone (SWTel) has partnered with cloud payment solutions provider Key IVR to offer US organizations a competitive selection of tailored telecommunication and payment services. Southwest Telephone’s mission is to provide effective services to an underserved market. Both businesses share the belief that no two organizations are the same, listening…
Key IVR is pleased to announce a new partnership with Cardknox, a leading payment gateway provider in the US that integrates secure payments in-store, online or over-the-phone, to meet the needs of their clients. From a long-standing partnership with Cardknox’s parent company, Fidelity Payments, Key IVR is confident that this new relationship will deliver some…
Join us for our upcoming webinar “The Real Impact of Payment Fraud” hosted by the CICM Thursday 12th September 2019 1pm (GMT), 8am (EDT), 7am (CDT), 6am (MDT) Payment fraud is an ongoing struggle that many organizations face, but there are steps you can take to combat charge-backs and improve transaction rates. With PSD2 rapidly…
We are delighted to introduce you to our newest partner, Voyager Networks, an IT Solutions business delivering a range of innovative services to its many clients across a wide variety of public and private organizations. Key IVR and Voyager Networks will be working together to offer clients tailored and secure technology systems that help improve…
Key IVR provides secure cloud payment solutions to organizations and contact centers across the globe, protecting hundreds of businesses and their customers. Working with Serenova, a leading contact center-as-a-service (CCaaS) and workforce optimization (WFO) provider, we aim to make integrating secure payments into the call center, a simpler and more adaptable process. Key IVR’s Agent…
Thanks to the long-standing and trusted relationship Key IVR has built with these payment gateways, we have developed a range of services that fit perfectly into the existing transaction process.
The Payment Card Industry Data Security Standard (PCI-DSS or PCI DSS) is a set of security standards designed to ensure that all companies that accept, process, store or transmit credit card information maintain a secure environment.
With the introduction of the General Data Protection Regulation (GDPR) across Europe and the UK Government’s new Data Protection Act (2018), the Information Commissioners Office (ICO) are clamping down on organizations that are failing to comply. Fines can be as high as €20 million (approximately £17.5 million), or up to 4% of annual turnover, whichever…
Organizations that accept card payments over the phone are recording calls for training and monitoring purposes, an obligation the Financial Conduct Authority (FCA) put in place to prevent, detect and deter market abuse. This becomes difficult for those wanting to achieve the Payment Card Industry Data Security Standard (PCI-DSS) which states that no sensitive card…
DTMF masking (often called DTMF suppression) helps organizations obtain PCI compliance whilst continuing to take payments over the phone and record their calls.
