Unsafe Methods of Telephone Payments
When making card payments to a company over the phone, the agent might ask you to read them out aloud to them. Even if you make regular payments to this company it’s not the most professional approach and not ideal if you’re having to read your card details out in a public place.
Alternative solutions are available. For example, you might be asked to pay online or over the phone by self-service payment IVR, which is great if you’re looking to automate business processes or take payments out of hours. However, what if a customer is having trouble with their card information, or they can’t remember their references, they might want to speak to a member of staff.
Agent Assisted Payments – Safe & Convenient
Our agent-assisted solution allows you to remain in full conversation with the customer while taking a payment, allowing you to process that payment securely and never come into contact with their card information. The agent can continue speaking to the customer throughout the entire call, guiding them through the process.
The customer is then asked to key their card information into the telephone keypad, which is a much safer and convenient way of making that payment.
Record Your Calls in Full
Not only does this DTMF suppress solution allow you to have full conversation with the customer, it also allows you to record your calls in full, which is brilliant if you’re looking to comply with the FCA regulations and also for training purposes. Having every bit of that call recorded is beneficial to make sure you’ve picked up on every part of that conversation.
Perfect For All Demographics
Our agent-assisted solution is perfect for all demographics, but especially those who may require extra assistance during the payment process. Not to mention with a new data breach story in the news each week, customers are more and more conscious of where their card information is being stored and how it’s being handled. Why not use a solution that allows you to offer excellent customer service and world-class payment security?
Presented by Abi Richardson – Partner Relationships Manager at Key IVR