Outbound Voice & SMS

Save time & money with automated messaging campaigns


An effective and cost-efficient way of communicating to a large audience, quicker than calling every individual contact.

Send hundreds or thousands of Voice, SMS or WhatsApp messages anywhere in the world, saving your team valuable time and increasing customer engagement.

Whether you need to send appointment reminders, chase outstanding payments or deliver important customer communications, the outbound campaigns can be configured to send generic or personalized messages to each recipient.

Boost your team’s efficiency and automate your outbound efforts. You can set campaign schedules that work with your existing operations team, allowing you to focus on inbound traffic and deliver greater value to the organization.

Combine with our popular Click-to-Pay service for a high-performance payment solution that will increase conversion in a cost-effective way.




Voice Message


SMS / Text Message


WhatsApp Message


Voice Message

Save agent time with a Mini-Dialler IVR, distributing a bespoke, professional voice artist pre-recorded message to your customers or prospects. During the call, the contact can be transferred to an agent or payment line.

If there’s no answer, the system will automatically detect any prompts and leave a voicemail.

Manage multiple campaigns within your Self Service portal, reporting on real-time outbound statistics, dead numbers, voicemails and more.


SMS / Text Message

Load your customer or prospect data using the Self Service website, or with an integration, to send out bulk text messages that remind, chase or inform your customers.

The text is completely editable and personalized (E.g. customer name, policy number, amount to pay, etc).

Take it further and increase conversion with a clear call to action or Click-to-Pay weblink.


WhatsApp Message

Bulk send personalized messages to your customers via the most popular messaging app in the world, WhatsApp.

With the option to include unique payment links to a prefilled, branded payments page, it makes payment collection a quick convenient process.

Through a variety of integration methods, you can use WhatsApp as a dedicated channel for chasing payments, or to simply keep your customers up to date with the latest news and offers.


Key Benefits

  • Reach a larger audience and save call center agent time compared to traditional outbound methods
  • High capacity platform, able to send thousands of messages per day
  • Easy-to-use Self Service portal to manage your outbound campaigns
  • Adjust the outbound call rate in real-time to optimize traffic into your call center
  • Schedule campaigns to run over one or multiple days
  • Report on dead phone numbers for data cleansing or follow-up
  • Leave a voicemail with the recipient on your organization’s behalf
  • Automatically schedule call-backs at different times based on no-answer, engaged or answerphone detection
  • Competitive call and SMS pricing
  • Multiple dynamic fields to personalize message content to individual recipients, with the option to use Click-to-Pay and send them to a prefilled payment webpage

Request a Outbound Voice & SMS Demo

We’d be happy to show you our Outbound Voice & SMS solution in action with a one-to-one on-screen demonstration from a payment expert.

Submit your details and we’ll be in contact to arrange a demo.

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    Key IVR are a privately owned business offering global automated PCI-DSS compliant payment services. We are a customer-service focused organisation and take care to manage and meet our clients' expectations.


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