Outbound Voice & SMS

Save time & money with automated messaging campaigns

AN INTELLIGENT AND POWERFUL MESSAGE DELIVERY SERVICE

An effective and cost-efficient way of communicating to a large audience, quicker than calling every individual contact.

Send hundreds or thousands of Voice, SMS or WhatsApp messages anywhere in the world, saving your team valuable time and increasing customer engagement.

Whether you need to send appointment reminders, chase outstanding payments or deliver important customer communications, the outbound campaigns can be configured to send generic or personalized messages to each recipient.

Boost your team’s efficiency and automate your outbound efforts. You can set campaign schedules that work with your existing operations team, allowing you to focus on inbound traffic and deliver greater value to the organization.

Combine with our popular Click-to-Pay service for a high-performance payment solution that will increase conversion in a cost-effective way.

Voice2

CHOOSE YOUR MESSAGING CHANNEL

Voice

Voice Message

EmailandSMS

SMS / Text Message

Whatsapp

WhatsApp Message

Voice

Voice Message

Save agent time with a Mini-Dialler IVR, distributing a bespoke, professional voice artist pre-recorded message to your customers or prospects. During the call, the contact can be transferred to an agent or payment line.

If there’s no answer, the system will automatically detect any prompts and leave a voicemail.

Manage multiple campaigns within your Self Service portal, reporting on real-time outbound statistics, dead numbers, voicemails and more.

SoundWaves
Voice

Voice Message

Save agent time with a Mini-Dialler IVR, distributing a bespoke, professional voice artist pre-recorded message to your customers or prospects. During the call, the contact can be transferred to an agent or payment line.

If there’s no answer, the system will automatically detect any prompts and leave a voicemail.

Manage multiple campaigns within your Self Service portal, reporting on real-time outbound statistics, dead numbers, voicemails and more.

SoundWaves
C2P
EmailandSMS

SMS / Text Message

Load your customer or prospect data using the Self Service website, or with an integration, to send out bulk text messages that remind, chase or inform your customers.

The text is completely editable and personalized (E.g. customer name, policy number, amount to pay, etc).

Take it further and increase conversion with a clear call to action or Click-to-Pay weblink.

EmailandSMS

SMS / Text Message

Load your customer or prospect data using the Self Service website, or with an integration, to send out bulk text messages that remind, chase or inform your customers.

The text is completely editable and personalized (E.g. customer name, policy number, amount to pay, etc).

Take it further and increase conversion with a clear call to action or Click-to-Pay weblink.

C2P
Whatsapp

WhatsApp Message

Bulk send personalized messages to your customers via the most popular messaging app in the world, WhatsApp.

With the option to include unique payment links to a prefilled, branded payments page, it makes payment collection a quick convenient process.

Through a variety of integration methods, you can use WhatsApp as a dedicated channel for chasing payments, or to simply keep your customers up to date with the latest news and offers.

Whatsapp2
Whatsapp

WhatsApp Message

Bulk send personalized messages to your customers via the most popular messaging app in the world, WhatsApp.

With the option to include unique payment links to a prefilled, branded payments page, it makes payment collection a quick convenient process.

Through a variety of integration methods, you can use WhatsApp as a dedicated channel for chasing payments, or to simply keep your customers up to date with the latest news and offers.

Whatsapp2

How Does it Work?

Outbound Voice

Outbound-Flows—Voice–NEW

1. In the Outbound dashboard, the agent uploads a file with a list of recipients with their specific message details. This can include their name, phone number and any references they need.
The Agent selects the voice message that the outbound platform will automatically play to all recipients.

2. Once answered by the recipients, they will hear the voice message and some further options. For example: Press 1 on their telephone keypad to be transferred to an automated payment IVR or press 2 to speak to an agent.
In this case, the customer has opted to speak to an agent.

3. After speaking to the agent, the customer then has the ability to make a secure payment if necessary. As the agent already has their details, this will update their account automatically following the payment.

How Does it Work?

Outbound Voice

Outbound-Flows-Voice-mobile-1

1. In the Outbound dashboard, the agent uploads a file with a list of recipients with their specific message details. This can include their name, phone number and any references they need.
The Agent selects the voice message that the outbound platform will automatically play to all recipients.

Outbound-Flows-Voice-mobile-2

2. Once answered by the recipients, they will hear the voice message and some further options. For example: Press 1 on their telephone keypad to be transferred to an automated payment IVR or press 2 to speak to an agent.
In this case, the customer has opted to speak to an agent.

Outbound-Flows-Voice-mobile-3

3. After speaking to the agent, the customer then has the ability to make a secure payment if necessary. As the agent already has their details, this will update their account automatically following the payment.

Outbound SMS, Email or WhatsApp

Outbound-Flows—SMS–NEW-US

1. In the Outbound dashboard, the agent uploads a file with a list of recipients with their specific message details. This can include their name, phone number or email address, and any references they need.
The Agent selects the message template that the outbound platform will automatically send to all recipients, either by SMS, Email or WhatsApp.

2. Once the message is received by the recipients, they may have the option to click through to a webpage. For example: to view exclusive offers, upcoming events or anything the business wishes.
In this case, the customer is directed to make a secure payment on their website.

3. The payment is then processed securely, with no sensitive payment data ever reaching the organization’s systems.
The agent has the ability to monitor the campaign’s performance and oversee successful, failed and pending payments against customer accounts.

Outbound SMS, Email or WhatsApp

Outbound-Flows-sms-mobile-1

1. In the Outbound dashboard, the agent uploads a file with a list of recipients with their specific message details. This can include their name, phone number or email address, and any references they need.
The Agent selects the message template that the outbound platform will automatically send to all recipients, either by SMS, Email or WhatsApp.

Outbound-Flows-sms-mobile-2-US

2. Once the message is received by the recipients, they may have the option to click through to a webpage. For example: to view exclusive offers, upcoming events or anything the business wishes.
In this case, the customer is directed to make a secure payment on their website.

Outbound-Flows-sms-mobile-3

3. The payment is then processed securely, with no sensitive payment data ever reaching the organization’s systems.
The agent has the ability to monitor the campaign’s performance and oversee successful, failed and pending payments against customer accounts.

Key Benefits

  • Reach a larger audience and save call center agent time compared to traditional outbound methods
  • High capacity platform, able to send thousands of messages per day
  • Easy-to-use Self Service portal to manage your outbound campaigns
  • Adjust the outbound call rate in real-time to optimize traffic into your call center
  • Schedule campaigns to run over one or multiple days
  • Report on dead phone numbers for data cleansing or follow-up
  • Leave a voicemail with the recipient on your organization’s behalf
  • Automatically schedule call-backs at different times based on no-answer, engaged or answerphone detection
  • Competitive call and SMS pricing
  • Multiple dynamic fields to personalize message content to individual recipients, with the option to use Click-to-Pay and send them to a prefilled payment webpage

Request a Outbound Voice & SMS Demo

We’d be happy to show you our Outbound Voice & SMS solution in action with a one-to-one on-screen demonstration from a payment expert.

Submit your details and we’ll be in contact to arrange a demo.

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    ACCREDITATIONS

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    Key IVR are a privately owned business offering global automated PCI-DSS compliant payment services. We are a customer-service focused organisation and take care to manage and meet our clients' expectations.

    LOCATIONS

    UK: 8 Durham Lane, West Moor Park, Armthorpe, Doncaster DN3 3FE

    USA: 8th Floor, 100 Church St, New York, NY 10007

    Ireland: 1 Terenure Place, Terenure, Dublin 6W

    Moldova: Mitropolit Dosoftei St 112, Chișinău, Moldova