Key IVR worked with one of the largest train operating companies in the UK to deliver a unique and secure payment system. The company specialises in supplying transport services out of London for commuters and customers in the South and South West of England.
Click Energy wanted to empower their utility customers and allow them to purchase the top-up codes over the phone, using a credit or debit card. They wanted it to be quick, convenient and secure.
Waters & Gate approached Key IVR, looking for a payment solution that would improve the overall efficiency of their day-to-day operations, by removing as many payment-only calls from their team as possible.
McCarthy Stone were looking for a simple solution to allow homeowners and their family members to pay for the guest accommodation available at their developments, in addition to their existing telephone payment line.
As Stannah went through an extended period of business growth, they noticed an influx of calls coming through to their credit control team, who were having to process a large amount of card payments through their virtual terminal.
Following an introduction to Key IVR, discussions with Leeds Building Society quickly progressed into the build of a PCI-DSS Level 1 compliant secure Payment IVR.
DWF were looking to reduce the amount of time spent manually processing payments towards customer accounts. They wanted to increase the security of their payment collection process and allow for payments to be taken 24/7, 365 days a year.
Clothes2order needed a secure over-the-phone solution that would allow them to process orders from companies making purchases for custom or branded clothing.
This energy supplier came to Key IVR with the requirement for a payment solution that would allow them to securely process Card Not Present (CNP) transactions at any time, 24/7, 365 days a year, without the need for a call agent or staff member to intervene.
Key IVR assisted a major Rent-to-Own Retailer with a multi-channelled payment solution to allow customers to ‘self-serve’ and reduce the influx of ‘payment-only’ calls that were coming into their contact centre.
