DWF
DWF were looking to reduce the amount of time spent manually processing payments towards customer accounts. They wanted to increase the security of their payment collection process and allow for payments to be taken 24/7, 365 days a year.
Clothes2Order
Clothes2order needed a secure over-the-phone solution that would allow them to process orders from companies making purchases for custom or branded clothing.
Nabuh Energy
Nabuh Energy came to Key IVR with the requirement for a payment solution that would allow them to securely process Card Not Present (CNP) transactions at any time, 24/7, 365 days a year, without the need for a call agent or staff member to intervene.
PerfectHome
Key IVR assisted PerfectHome by introducing a multi-channelled payment solution to allow customers to ‘self-serve’ and reduce the influx of ‘payment-only’ calls that were coming into their contact centre.
Thomas Sanderson
Following investigations around PCI-DSS Compliance within their business infrastructure, Thomas Sanderson discovered that the technology around taking card payments was in scope of a potential data breach.
Dermalogica
Dermalogica UK wanted to further improve the security for their business clients and needed a way of ensuring data was stored and processed securely.
West Kent Housing Association
West Kent Housing Association wanted an automated system that would be able to handle taking card payments 24 hours a day over 7 days a week.
Vehicle Credit Limited
Vehicle Credit needed to have an automated payment system that could be integrated with their Collections system.
Marston
Key IVR were tasked to design and implement a system that would enable Marston customers to self service their payment requirements.
Safestyle UK
Safestyle required an automated card payment solution that didn’t require ‘human intervention or participation’ to enter their own details on their own telephone.